CA Service Desk Family Release and Support Lifecycle dates
6377
12 December 2023
23 April 2020
Click here to display the index of Product Release and Support Announcements.
Last Updated: December 23, 2020
|
Product |
Release |
GenLevel/ServicePack |
GA Date |
End of Service (EOS), End of Life (EOL), or Stabilization Date |
| CA Service Management | 17.3 | 0010 | October 25, 2021 | July 31, 2024 - EOS |
| 0009 | September 23, 2021 | |||
| 0008 | August 04, 2021 | |||
| 0007 | June 23, 2021 | |||
| 0006 | May 6, 2021 | |||
| 0005 | March 17, 2021 | |||
| 0004 | February 04, 2021 | |||
| 0003 | December 23, 2020 | |||
| 0002 | October 29, 2020 | |||
| 0001 | August 25, 2020 | |||
| 0000/GenLevel | March 31, 2020 | |||
| 17.2 | 0017 | October 25, 2021 | ||
| 0016 | August 04, 2021 | |||
| 0015 | June 17, 2021 | |||
| 0014 | May 6, 2021 | |||
| 0013 | March 17, 2021 | |||
| 0012 | February 04, 2021 | |||
| 0011 | December 23, 2020 | |||
| 0010 | October 29, 2020 | |||
| 0009 | August 25, 2020 | |||
| 0008 | - | |||
| 0007 | - | |||
| 0006 | - | |||
| 0005 | - | |||
| 0004 | - | |||
| 0003 | - | |||
| 0002 | - | |||
| 0001 | - | |||
| 0000/GenLevel | March 18, 2019 | |||
| 17.1 | 0011 | - | September 30, 2021 - EOS | |
| 0010 | - | |||
| 0009 | - | |||
| 0008 | - | |||
| 0007 | - | |||
| 0006 | - | |||
| 0005 | - | |||
| 0004 | - | |||
| 0003 | - | |||
| 0002 | - | |||
| 0001 | - | |||
| 0000/GenLevel | February 26, 2018 | |||
| 17.0 | - | April 27, 2017 | March 31, 2021 | |
| 14.1 | - | - | December 31, 2018 - EOS | |
| 12.9 | - | - | March 31, 2018 - EOS | |
| CA Service Desk Manager | 14.1 | - | - | December 31, 2018 - EOS |
| 12.9 | 0001 | December 17, 2013 | March 31, 2018 - EOS | |
| 0000 | November 07, 2013 | |||
| 12.7 | 0000 | August 07, 2012 | December 31, 2015 - EOS | |
| 12.6 | 0000 | May 17, 2011 | December 31, 2015 - EOS | |
| 12.5 | 0001 | April 13, 2011 | May 31, 2013 - EOS | |
| 1003 | April 27, 2010 | |||
| 12.1 | 0904 | May 28, 2009 | December 31, 2012 - EOS | |
| 12 | 0812 | December 2008 | April 30, 2012 - EOS | |
| 11.2 | 0804 | September 10, 2008 | April 30, 2012 - EOS | |
| LOC (FR, GE, JP, IT, SP, SC, BP) | May 28, 2009 | |||
| CA Open Space for Service Management | 3 | - | - | - |
| 2 | - | December 28, 2012 | - | |
| Unicenter Service Desk | 11.2 | 0711 (FR, GE, JP, IT, SP, SC, BP) | February 29, 2008 | April 30, 2012 - EOS |
| 0606 | June 13, 2006 | - | ||
| 11.1 | 0608 (FR, GE, JP) | September 15, 2006 | - | |
| 0601 | January 18, 2006 | - | ||
| 11 | 0510 | October 25, 2005 | - | |
| Unicenter ServicePlus Service Desk | 6 | SP1 | March 31, 2005 | June 30, 2009 - EOS |
| 0310 (French) | November 13, 2003 | March 31, 2008 - EOS | ||
| 0304 | May 15, 2003 | - | ||
| 5.5/5.5.1 | SP3 | April 08, 2004 | June 30, 2007 - EOS | |
| SP2 | May 29, 2003 | May 31, 2005 - EOS | ||
| SP1 | August 01, 2002 | - | ||
| Unicenter Service Desk Dashboard | 11.2 | 0611 | January 18, 2007 | April 30, 2012 - EOL |
| 0606 | May 19, 2006 | - | ||
| 11.1 | 0610 | January 18, 2006 | - | |
| 11 | 0510 | October 25, 2005 | - | |
| 6 | 405 | May 07, 2004 | April 31, 2008 - EOS | |
| CA CMDB | 12.1 | LOC (FR, GE, JP, IT, SP, SC, BP) | August 18, 2009 | December 31, 2012 - EOS |
| 906 | June 2009 | - | ||
| 904 | May 28, 2009 | - | ||
| 12 | 812 | December 04, 2008 | April 30, 2012 - EOS | |
| 11.2 | 808 | August 29, 2008 | April 30, 2012 - EOS | |
| LOC (FR, GE, JP, IT, SP, SC, BP) | May 14, 2009 | - | ||
| 11.1 | All platforms. All languages. | March 13, 2007 | April 30, 2012 - EOS | |
| 11 | All platforms. All languages. | August 21, 2006 | April 30, 2012 - EOS | |
| CA Service Desk On Demand | - | - | - | June 30, 2015 - EOL |
| CA Business Intelligence for Service Management Products | 3.X | - | - | December 31, 2015 - EOS |
| CA Business Intelligence JasperReports Server | 7.9 | - | October 27, 2021 | November 18, 2023 - EOS |
| 7.2 | - | March 31, 2020 | December 31, 2021 - EOS | |
| 7.1.1 | - | - | May 31st, 2021 - EOS | |
| 6.4.3 | - | October 08, 2018 | September 30, 2020 - EOS | |
| 6.4.2 | - | April 25, 2018 | EOS | |
| 6.3 | - | - | June 28, 2019 - EOS | |
| 6.2 | - | June 30, 2016 | June 28, 2018 - EOS |