CA Service Desk Family Release and Support Lifecycle dates
Notification Id
6377
Last Updated
12 December 2023
Initial Publication Date
23 April 2020
Click here to display the index of Product Release and Support Announcements.
Last Updated: December 23, 2020
|
Product |
Release |
GenLevel/ServicePack |
GA Date |
End of Service (EOS), End of Life (EOL), or Stabilization Date |
| CA Service Management | 17.3 | 0010 | October 25, 2021 | July 31, 2024 - EOS |
| 0009 | September 23, 2021 | |||
| 0008 | August 04, 2021 | |||
| 0007 | June 23, 2021 | |||
| 0006 | May 6, 2021 | |||
| 0005 | March 17, 2021 | |||
| 0004 | February 04, 2021 | |||
| 0003 | December 23, 2020 | |||
| 0002 | October 29, 2020 | |||
| 0001 | August 25, 2020 | |||
| 0000/GenLevel | March 31, 2020 | |||
| 17.2 | 0017 | October 25, 2021 | ||
| 0016 | August 04, 2021 | |||
| 0015 | June 17, 2021 | |||
| 0014 | May 6, 2021 | |||
| 0013 | March 17, 2021 | |||
| 0012 | February 04, 2021 | |||
| 0011 | December 23, 2020 | |||
| 0010 | October 29, 2020 | |||
| 0009 | August 25, 2020 | |||
| 0008 | - | |||
| 0007 | - | |||
| 0006 | - | |||
| 0005 | - | |||
| 0004 | - | |||
| 0003 | - | |||
| 0002 | - | |||
| 0001 | - | |||
| 0000/GenLevel | March 18, 2019 | |||
| 17.1 | 0011 | - | September 30, 2021 - EOS | |
| 0010 | - | |||
| 0009 | - | |||
| 0008 | - | |||
| 0007 | - | |||
| 0006 | - | |||
| 0005 | - | |||
| 0004 | - | |||
| 0003 | - | |||
| 0002 | - | |||
| 0001 | - | |||
| 0000/GenLevel | February 26, 2018 | |||
| 17.0 | - | April 27, 2017 | March 31, 2021 | |
| 14.1 | - | - | December 31, 2018 - EOS | |
| 12.9 | - | - | March 31, 2018 - EOS | |
| CA Service Desk Manager | 14.1 | - | - | December 31, 2018 - EOS |
| 12.9 | 0001 | December 17, 2013 | March 31, 2018 - EOS | |
| 0000 | November 07, 2013 | |||
| 12.7 | 0000 | August 07, 2012 | December 31, 2015 - EOS | |
| 12.6 | 0000 | May 17, 2011 | December 31, 2015 - EOS | |
| 12.5 | 0001 | April 13, 2011 | May 31, 2013 - EOS | |
| 1003 | April 27, 2010 | |||
| 12.1 | 0904 | May 28, 2009 | December 31, 2012 - EOS | |
| 12 | 0812 | December 2008 | April 30, 2012 - EOS | |
| 11.2 | 0804 | September 10, 2008 | April 30, 2012 - EOS | |
| LOC (FR, GE, JP, IT, SP, SC, BP) | May 28, 2009 | |||
| CA Open Space for Service Management | 3 | - | - | - |
| 2 | - | December 28, 2012 | - | |
| Unicenter Service Desk | 11.2 | 0711 (FR, GE, JP, IT, SP, SC, BP) | February 29, 2008 | April 30, 2012 - EOS |
| 0606 | June 13, 2006 | - | ||
| 11.1 | 0608 (FR, GE, JP) | September 15, 2006 | - | |
| 0601 | January 18, 2006 | - | ||
| 11 | 0510 | October 25, 2005 | - | |
| Unicenter ServicePlus Service Desk | 6 | SP1 | March 31, 2005 | June 30, 2009 - EOS |
| 0310 (French) | November 13, 2003 | March 31, 2008 - EOS | ||
| 0304 | May 15, 2003 | - | ||
| 5.5/5.5.1 | SP3 | April 08, 2004 | June 30, 2007 - EOS | |
| SP2 | May 29, 2003 | May 31, 2005 - EOS | ||
| SP1 | August 01, 2002 | - | ||
| Unicenter Service Desk Dashboard | 11.2 | 0611 | January 18, 2007 | April 30, 2012 - EOL |
| 0606 | May 19, 2006 | - | ||
| 11.1 | 0610 | January 18, 2006 | - | |
| 11 | 0510 | October 25, 2005 | - | |
| 6 | 405 | May 07, 2004 | April 31, 2008 - EOS | |
| CA CMDB | 12.1 | LOC (FR, GE, JP, IT, SP, SC, BP) | August 18, 2009 | December 31, 2012 - EOS |
| 906 | June 2009 | - | ||
| 904 | May 28, 2009 | - | ||
| 12 | 812 | December 04, 2008 | April 30, 2012 - EOS | |
| 11.2 | 808 | August 29, 2008 | April 30, 2012 - EOS | |
| LOC (FR, GE, JP, IT, SP, SC, BP) | May 14, 2009 | - | ||
| 11.1 | All platforms. All languages. | March 13, 2007 | April 30, 2012 - EOS | |
| 11 | All platforms. All languages. | August 21, 2006 | April 30, 2012 - EOS | |
| CA Service Desk On Demand | - | - | - | June 30, 2015 - EOL |
| CA Business Intelligence for Service Management Products | 3.X | - | - | December 31, 2015 - EOS |
| CA Business Intelligence JasperReports Server | 7.9 | - | October 27, 2021 | November 18, 2023 - EOS |
| 7.2 | - | March 31, 2020 | December 31, 2021 - EOS | |
| 7.1.1 | - | - | May 31st, 2021 - EOS | |
| 6.4.3 | - | October 08, 2018 | September 30, 2020 - EOS | |
| 6.4.2 | - | April 25, 2018 | EOS | |
| 6.3 | - | - | June 28, 2019 - EOS | |
| 6.2 | - | June 30, 2016 | June 28, 2018 - EOS |