August 25, 2020

To:          CA Service Management Customers

From:     The CA Service Management Product Team

Subject:  General Availability Announcement for CA Service Management 17.2 Roll-Up 09

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly announce updated releases and maintenance for our products.

Today, we are pleased to announce the availability of CA Service Management 17.2 Roll-Up 09.  This Roll-Up includes all maintenance published prior to this update. By installing this Roll-Up, you ensure that your systems are current on maintenance for CA Service Management 17.2. 

The CA Service Management 17.2 Roll-Up 09 delivers enhanced CMDB Visualizer that does not require the use of Adobe Flash Player to display the relationships among the Configuration Items and perform Root Cause & Impact Analysis. In addition to the enhanced CMDB Visualizer, this update includes maintenance for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), xFlow & Service Point.

We encourage you to visit the CA Service Management 17.2.0.9 release notes for a summary of the defect fixes included in this patch and to also review the install instructions prior to applying the patch.

Please visit the CA Service Desk Manager product information page on the Broadcom Support Online website at https://support.broadcom.com/ for detailed information concerning this Service Pack, up-to-date support information, and the latest technical bulletins. 

You can download your copy of CA Service Management 17.2 Roll-Up 09 from Broadcom Support Online https://support.broadcom.com/. If you have any questions or require assistance please contact Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301.  You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country. 

Should you need any assistance, our Broadcom Services experts can help.  For more information on Broadcom Services and how you can leverage our experience, please visit https://www.broadcom.com/support/ca/services-support/ca-services.

Your success is very important to us, and we look forward to continuing our successful partnership with you.