Reminder - End of Service Announcement CA Business Intelligence JasperReports Server 7.2

November 9, 2021

To:          CA Service Management Customers

From:     The CA Service Management Product Team

Subject: Reminder - End of Service Announcement for CA Business Intelligence JasperReports Server 7.2

CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the Broadcom Support Policies here, please consider this email your written notification that we are discontinuing technical support for CA Business Intelligence JasperReports Server 7.2, packaged with CA Service Management 17.2 & 17.3 products (CA Service Desk Manager 17.2 & 17.3, CA Service Catalog 17.2 & 17.3, CA IT Asset Manager - Asset Portfolio Management 17.2 & 17.3) effective December 31, 2021. After December 31st, 2021, Broadcom will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to CA Business Intelligence JasperReports Server 7.9 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. You can download your copy of CA Business Intelligence JasperReports Server 7.9 from the downloads page of CA Service Management products at Support.

Please visit the TechDocs space for upgrade instructions of CA Business Intelligence JasperReports Server 7.9. You should upgrade to the latest rollup versions of CA Service Management i.e. 17.2.0.17 & 17.3.0.10 to adapt CA Business Intelligence JasperReports Server 7.9. CA Business Intelligence JasperReports Server’s lifecycle information is published here. 

As Broadcom would like to make your upgrade to CA Business Intelligence JasperReports Server 7.9 as straightforward as possible, we are offering the following:

• The latest supported Version/Release of CA Business Intelligence JasperReports Server 7.9, at no charge, as long as you have an active maintenance contract for CA Service Management.
• Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Service Management pages at Support. 
• Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. Additional information can be found at   https://www.broadcom.com/support/services-support. Please contact your account representative to receive a quote for such services.
• Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office ( https://www.broadcom.com/company/partners/ca-technologies).

Your success is very important to us, and we look forward to continuing our successful partnership with you.