April 21, 2021

To:          CA Service Management Customers

From:     The CA Service Management Product Team

Subject: End of Service Announcement for CA Service Management 17.2

CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms available at CA Support, please consider this email your notification that we are discontinuing technical support for CA Service Desk Manager 17.2, CA Service Catalog 17.2 and CA IT Asset Manager 17.2 effective March 31, 2022. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Service Management.  After March 31, 2022, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to CA Service Management 17.3 (CA Service Desk Manager 17.3, CA Service Catalog 17.3, CA IT Asset Manager - Asset Portfolio Management 17.3) as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Service Management, please visit the CA Software Asset Manager pages at CA Support Online.

As CA Technologies would like to make your upgrade to CA Service Management 17.3 as straightforward as possible, we are offering the following:

• The latest supported Version/Release of CA Service Management, at no charge, as long as you have an active maintenance contract for CA Service Management. Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Service Management 17.3 pages at CA Support Online.
• Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group
• CA Extended Support, a CA Technologies support offering, extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note, however, that in most cases CA upgrade services will provide a more cost-effective and valued approach than CA Extended Support alone.  Please visit our website, CA Support Online for more information.

Your success is very important to us, and we look forward to continuing our successful partnership with you.