October 27, 2021

To:         CA Service Management Customers

From:     The CA Service Management Product Team

Subject:  General Availability Announcement for CA Business Intelligence JasperReports Server v7.9

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that CA Business Intelligence JasperReports Server v7.9 is now available. This version of CA Business Intelligence JasperReports Server will be compatible with CA Service Management 17.2 RU 17 or 17.3 RU 10 or higher.

New features for CA Business Intelligence JasperReports Server v7.9 include: 

• Usability improvements in UI with a new brighter color, bigger collapsible menu button, and new icons.
• Schedule a dashboard from within Dashboard Designer and Dashboard Viewer
• Domain schema syntax has been updated for better management.
• Support for Oracle 19c.

You can download your copy of CA Business Intelligence JasperReports Server v7.9 from Broadcom Support Online https://support.broadcom.com/. If you have any questions or require assistance please contact Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301.  You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country. 

Should you need any assistance, our Broadcom Services experts can help.  For more information on Broadcom Services and how you can leverage our experience, please visit https://www.broadcom.com/support/ca/services-support/ca-services.

Your success is very important to us, and we look forward to continuing our successful partnership with you.

To review Broadcom Support lifecycle policies, please review the Broadcom Support Policy and Terms located at: https://support.broadcom.com/.  

Thank you again for your business.