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Customer Self Service Support
    Broadcom Global Support delivery hours of operation & contact numbers

    The Global Support delivery team is available from 8:00 am to 6:00 pm Monday - Friday in your local time zone or as listed below.

    China: 8:00 am to 5:00 pm CST
    Hong Kong: 8:00 am to 5:00 pm CST
    Japan: 9:00 am to 5:30 pm JST
    Korea: 8:00 am to 5:00 pm KST
    Taiwan: 8:00 am to 5:00 pm CST
    South Africa: 8:00 am to 5:00 pm SAST

    U.S Federal Technical Support (Toll Free)
    +1 833 737 1433
    U.S (Toll Free)
    +1 800 225 5224
    U.S (Direct Dial)
    +1 404 305 1739
    Case Management
    Utilize our online case management portal for severity levels 1-4
    Severity Levels and Response Time
    1
    2
    3
    4
    Software is functioning with minor problems.Response time8 business hours
    Call
    Speak with a customer representative or Support Engineer
    +1 800 225 5224
    Calling outside the US or for Federal support? See our Global Numbers here
    Contact Partner Support
    For customers who obtain support through a Certified Broadcom Support Partner, click here to locate your Partner Support contact information.
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