October 15, 2024

To: DX NetOps Customers

From: Broadcom’s DX NetOps Product Team

Subject: General Availability Announcement for DX NetOps 24.3.1 & End of Service Announcement for DX NetOps 23.3.x Effective October 31, 2025

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today we are pleased to announce that DX NetOps 24.3.1 is now available.

New Features and Enhancements

For the complete list of enhancements and new features in this release, see DX NetOps 24.3 New Features and Enhancements.

This release supports the Red Hat Enterprise Linux (RHEL) 9.x operating system.

For more information about the deprecation of support for RHEL 7 for DX NetOps 22.x and DX NetOps 23.3.x effective August 15, 2025, see the prior written notification.

For a complete list of certifications and to search for all DX NetOps-certified devices, see the DX NetOps Certification Portal.

For more information, see DX NetOps 24.3.x.

Capabilities Available for Early Access for Select DX NetOps Customers

In Early Access, our focus is to verify functionality for a feature and to gather feedback from a limited set of customers prior to the general availability of the capability.

If you are interested in a capability, contact your account representative and request access by creating a case with Broadcom Support at https://support.broadcom.com.

The following capabilities are available for Early Access:

• DX NetOps Global Topology is a next-generation, all-in-one network topology solution to empower operations teams. It visualizes and manages large-scale, distributed enterprise networks, catering to both traditional and software-defined environments. This solution offers valuable insights and contextual monitoring information, including performance and fault management, all seamlessly integrated into standard operational workflows.
• We are looking for customers to participate in a pilot program to leverage existing NetOps SNMP data collectors for automated cloud connectivity and performance monitoring, leveraging embedded AppNeta active-monitoring technology with a seamless operational view in NetOps Portal. If you are interested in participating in this program, contact your account representative.
• Adopt the DX NetOps Zero Touch Administration (ZTA) solution to automate the upgrade process, reducing cost while improving efficiency. 

Issues Resolved In This Release

For more information about the issues that have been resolved in this release, see DX NetOps 24.3 Resolved Issues.

Upgrading DX NetOps

The Upgrade DX NetOps section in the documentation includes the following high-level categories, each containing capability-specific upgrade information:

• Prepare for the Upgrade - Describes the required pre-upgrade tasks.
• Upgrade DX NetOps - Sequentially explains the upgrade process to prevent global synchronization issues. Before upgrading each DX NetOps component, review the installation and system requirements for each DX NetOps component.
• Verify the Upgrade - Describes the required post-upgrade verification tasks to ensure that the upgraded functionality and customizations work as expected.

Upgrade-Related Support Offerings

The following upgrade-related Support offerings are included in your support maintenance plan:

• Pre-Event Review - Once you are registered for the DX NetOps Designated Weekend Upgrade Program, subject matter experts (SMEs) from each DX NetOps component will review your written upgrade plans in detail to help ensure a smooth and successful experience. If you do not have a written upgrade plan, the DX NetOps Support and Development team can provide you with a runbook and share best practices, and then review your plan once it is complete.

For more information about how to set up a Pre-Event Review with a SME, review the "How to Request a Hot Site and Pre-Upgrade Review for my product deployment/product upgrade?" Knowledge Base article.

• DX NetOps Designated Weekend Upgrade Program - The next DX NetOps Designated Weekend Upgrade Program is October 5th & 6th, 2024. During these days, DX NetOps Support and Development teams are staffed during specific hours. Once you are registered for the program, the team provides a thorough Pre-Event Review, and you can open any upgrade-related Support cases during the times on those weekends.

For more information, see the DX NetOps Designated Weekend Upgrade Program site.

• Support Hot Site - Provides the DX NetOps Support team advance notice of your event. This alerts the DX NetOps Support and Development team to be on the lookout for any potential severity-upgrade-related issues during this window. The team also houses your written upgrade plan in the hot site so that they have visibility and access into your upgrade, should you open a severity-upgrade-related Support case.

Contact your account representative, or have the DX NetOps Support team set up a Support Hot Site for your next upgrade event by opening a Support case at https://support.broadcom.com.

Download DX NetOps

You can download this release from the My Downloads page on the Broadcom Support Portal.

If you have any questions or require assistance, open a Support case at https://support.broadcom.com, or contact Support by calling +1-800-225-5224 in the US (refer to the Contact Support page for the local number in your country).

Additional Resources

Should you need any assistance in understanding new features, or implementing this latest release, our implementation services partners can help. Please contact your local account representative for more information about how they can help.

You can download and view all the assets from the DX NetOps and AppNeta solution pages.

To connect, learn, and share with other customers, join and participate in our DX NetOps Community.

For a list of free NetOps Education courses, please visit Broadcom Software Academy. We update courses based on functional changes as well as high demand. Courses created from previous releases typically apply to the current release.

Please review our End-of-Service and End-of-Life Policy within the Broadcom Maintenance Policy Handbook, and review the DX NetOps Product Details and AppNeta Product Details pages on the Broadcom Support Portal.

End of Service Announcements

This is a reminder of prior written notification that Broadcom is discontinuing support for all the components delivered as part of DX NetOps 22.2.x, effective October 31, 2024. 

In keeping with evolving software industry practice, DX NetOps Product Management now communicates the End of Service date for each release at the time of release. This change allows you greater flexibility in your upgrade planning process.

Broadcom is continually working to improve our software to best meet the needs of our customers. In accordance with the Broadcom Support Policies, please consider this email your written notification that we are discontinuing support for all the components delivered as part of DX NetOps 23.3.x, effective October 31, 2025. After October 31, 2025, Broadcom will continue to make self-service support available until the end of your current maintenance term.

This End-of-Service announcement includes all 23.3.x versions, along with respective service packs, cumulative patches, and supported languages for the following DX NetOps components:

• DX NetOps Spectrum 23.3.x
• DX NetOps Performance Management 23.3.x
• DX NetOps Virtual Network Assurance 23.3.x
• DX NetOps Network Flow Analysis 23.3.x
• CA NetOps Business Intelligence JasperReports Server 7.9.2.1, 7.9.2.2, and 7.9.2.3

Your success is very important to us, and we look forward to continuing our partnership with you.

Thank you again for your business.

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