April 12th, 2021

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with our support policy, please consider this message as your written notification that we are discontinuing product updates, effective November 23rd, 2021 for:

• CA Business Intelligence JasperReports Server 7.1.x
• Jaspersoft Studio 7.1.x for Clarity 
• Jaspersoft Studio 7.1.x for Clarity with CA JDBC Adapter
• ALL cumulative patches for Jaspersoft 7.1.x

TIBCO provides the Jaspersoft platform upon which CA Business Intelligence JasperReports Server is built. TIBCO has announced that extended support for JasperReports Server 7.1.x will reach its end-of-service on November 23rd, 2021.

After November 23rd, 2021, Broadcom will no longer provide any fixes, patches, service packs, updates, upgrades, programmatic changes, new features, or coverage for updated or new operating systems, databases, browsers, or any additional components for CA Business Intelligence JasperReports Server 7.1.x. 

Customers can continue to contact Broadcom Support (Level 1) after November 23rd, 2021, for basic installation, administration, configuration, usage, and troubleshooting of CA Business Intelligence JasperReports Server 7.1.x on an "as is" basis if installed in conjunction with a still-supported Clarity version. If a workaround cannot be determined, the customer understands that their problem will be deemed "irresolvable." Customers do NOT need to make any specific request in order to receive this Level 1 Support beyond November 30th, 2021. Extended Support contracts are not specifically available for CA Business Intelligence JasperReports Server 7.1.x.

Broadcom announced the general availability of the CA Business Intelligence JasperReports Server 7.8 on March 15th, 2021. 

Clarity SaaS customers have been informed, via Broadcom Service Status, when their CA Business Intelligence JasperReports Server will be upgraded

For our On-Premise customers, we encourage you to plan for an upgrade to the latest version as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. You can download your copy of CA Business Intelligence JasperReports Server 7.8 at CA Support . To install your product, follow the installation procedures for your product at Tech Docs. 

For information on the release and support lifecycle dates of Clarity, please visit the Clarity Release and Support Lifecycle Dates page. 

Should you need any assistance in understanding these new features, or implementing this latest release, our implementation services partners can help.  Please contact your Broadcom account representative for more information on how they can help. To connect, learn, and share with other customers, join and participate in our Clarity Community page. 

For an extensive catalog of courses please visit Broadcom Academy, or visit our Online Education Videos to review videos that give various topics on Clarity, such as getting started, latest product updates, etc.

Your success is very important to us, and we look forward to continuing our successful partnership with you.

Sincerely,

Clarity Product Team

Broadcom