What is a Gold Key?

A Gold Key is a license key that is not restricted or limited by any attribute such as hostname, IP address, user count, etc. In addition, Gold Keys will either have no time duration or an extremely long duration; for example, 12/31/2035.

Does the License Simplification effort impact my current contract?

No, all contract terms remain in effect. Please refer to your Broadcom license agreement for your product usage rights. Whether a product supports the use of a license key, restricted or “Gold Key,” or requires no license key, your license agreement will determine your product entitlement and usage rights.

Broadcom is simply removing the need to obtain and install license keys for certain products.

Is there a way to ensure I am in compliance when using products enabled by a Gold Key?

Please refer to your Broadcom license agreement for your usage rights.

How do I apply a Gold Key?

You can locate the directions on the product page within the Support Portal.

Who do I contact with any Licensing key related issues?

Visit our Global Customer Assistance website for contact details: https://support.broadcom.com/contact-support.html

Does this change the way Technical Support is handled?

No. The way you receive Technical Support will remain the same.

How do I obtain my Gold Key?

Gold keys are located on the My Entitlements Page within the Support Portal.  Instructions for navigating through the My Entitlements Page can be found here.

Not all products have a Gold key. If you do not have a license key icon available for your on-premise product, please reach out to the Customer Assistance Team. https://support.broadcom.com/contact-support.html

Do I have to replace my existing keys with a Gold Key?

There is no immediate need to replace the key. Any license keys previously issued for Gold Key enabled products will continue to function until the expiration date (if applicable). If your key does expire or you change to a new system then you should download and install the Gold Key.

Do all products have a “Gold Key”?

No. there are products that still require manual key generation.  Additionally, SaaS products would not require a license key file.

What do I do if a “Gold Key” is not working?

Contact the Global Customer Assistance Team.  Please visit the Support Portal for contact details: https://support.broadcom.com/contact-support.html.

If my product has a Gold Key available, can I request a standard license key for my product?

The "Gold Key" is the new standard until Broadcom's ultimate goal is reached to go key-less for our Distributed Enterprise products.  If you have a clustered environment, where specific features or settings are required, please contact the Customer Assistance Team.
https://support.broadcom.com/contact-support.html.