Contact Support

Support is just a click or call away.

Click

Utilize our online case management for severity levels 2-4.

Open a case
Log in to view case

Call

Speak with a customer representative or a Support Engineer.

+1-800-225-5224

Calling from outside North America?

Severity Levels and Response Times

Severity Level

Your system is down, and the condition is impacting a production environment.

Response time: 1 hour, 24/7

Severity Level

Severely limited functionality is impacting business.

Response time: 2 business hours

Severity Level

Majority of software functions are usable; low impact to business.

Response time: 4 business hours

Severity Level

Software is functioning with minor problems.

Response time: 1 business day

Contact Customer Care

Search and ask non-technical questions in our Customer Care Community.

Customer Care Community

Contact Partner Support

For customers who obtain support through a Certified Broadcom Support Partner, click here to locate your Partner Support contact information.

Broadcom Global Support delivery hours of operation & contact numbers

The Global Support delivery team is available from 8:00 am to 6:00 pm Monday - Friday in your local time zone or as listed below.

China: 8:00 am to 5:00 pm CST
Hong Kong: 8:00 am to 5:00 pm CST
Japan: 9:00 am to 5:30 pm JST
Korea: 8:00 am to 5:00 pm KST
Taiwan: 8:00 am to 5:00 pm CST
South Africa: 8:00 am to 5:00 pm SAST

Asia Pacific

COUNTRY	PHONE
Australia	+61 3 859 39136
China	+86 10 5697 1304
Hong Kong	+852 3070 4998
India	000-8000-501-686
Japan	+81 3 6634 4963
Malaysia	+60 32 058 5300
New Zealand	+64 9 888 9363
Philippines	+63 2854 01031
Singapore	+65 6703 6838
South Korea	+82 70 7663 2308
Taiwan	+886 277 047 799
Thailand	+66 2028 0494

Middle East / Africa

COUNTRY	PHONE
Kuwait	+965 22023037
Morocco	+212 520480195
South Africa	+27 118446164
United Arab Emirates	+971 600575174

Europe

COUNTRY	PHONE
Austria	+43 720 38 0031
Belgium	+32 2 620 06 95
Denmark	+45 35 15 86 62
France	+33 9 70 01 98 53
Germany	+49 61 51 2743 986
Ireland	+353 1533 9977
Portugal	+351 2 1060 8268
Spain	+34 912 15 8216
Sweden	+46 851 99 2451
Switzerland	+41 21 547 94 56
The Netherlands	+31 43 202 9468
United Kingdom	+44 1316 192813
Greece	+30 2112111501
Russia	+7 4952284431

Latin America

COUNTRY	PHONE
Argentina	+54 11 3991 5925
Brazil	+55 11 3878 8433
Chile	+56 2 2988 4889
Colombia	+57 60 1 786 8943
Mexico	+52 55 5091 8078
Peru	+51 1705 9840

North America

Toll Free	+1 800 225 5224
Direct Dial	+1 404 305 1739