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Support is just a click or call away.

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Utilize our online case management for severity levels 2-4.

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Speak with a customer representative or a Support Engineer.

+1-800-225-5224
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Severity Levels and Response Times

1.0
Severity Level

Your system is down, and the condition is impacting a production environment.

Response time: 1 hour, 24/7

2.0
Severity Level

Severely limited functionality is impacting business.

Response time: 2 business hours

3.0
Severity Level

Majority of software functions are usable; low impact to business.

Response time: 4 business hours

4.0
Severity Level

Software is functioning with minor problems.

Response time: 1 business day

Contact Customer Care

Search and ask non-technical questions in our Customer Care Community.

Global Delivery Hours of Operation and Contact Numbers

The Global Delivery team is available from 8:00 am to 6:00 pm Monday-Friday in your local time zone or as listed below.

China: 8:00 am to 5:00 pm CST
Hong Kong: 8:00 am to 5:00 pm CST
Japan: 9:00 am to 5:30 pm JST
Korea: 8:00 am to 5:00 pm KST
Taiwan: 8:00 am to 5:00 pm CST

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Asia Pacific
COUNTRY PHONE
Australia +61 3 859 39136
China +86 10 5697 1304
Hong Kong +852 3070 4998
India 000-8000-501-686
Japan +81 3 6634 4963
Malaysia +60 32 058 5300
New Zealand +64 9 888 9363
Philippines +63 2299 3701
Singapore +65 6703 6838
South Korea +82 70 7663 2308
Taiwan +886 277 047 799
Thailand +66 2028 0494
Middle East
COUNTRY PHONE
United Arab Emirates (Abu Dhabi) +97124046866
United Arab Emirates (Dubai) +97145639499
Kuwait +96522020896
Saudi Arabia +966115119398
Lebanon +9611593397
Morocco +212 520017297
Europe
COUNTRY PHONE
Austria +43 720 38 0031
Belgium +32 2 620 06 95
Denmark +45 35 15 86 62
France +33 9 70 01 98 53
Germany +49 61 51 2743 986
Ireland +353 1533 9977
Portugal +351 2 1060 8268
Spain +34 912 15 8216
Sweden +46 851 99 2451
Switzerland +41 21 547 94 56
The Netherlands +31 43 202 9468
United Kingdom +44 1316 192813
Turkey +90 212 366 06 48
Czech +420 284000798
Greece +302106101014
Latin America
COUNTRY PHONE
Argentina +54 11 5984 5826
Brazil +55 11 3878 8433
Chile +56 2 2988 4889
Colombia +57 1 518 9509
Mexico +52 55 5091 8078
Peru +51 1705 9840
North America
Toll Free +1 800 225 5224
Direct Dial +1 404 305 1739