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Support is just a click or call away.

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Utilize our online case management for severity levels 2-4.

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Call

Speak with a customer representative or a Support Engineer.

+1-800-225-5224

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Severity Levels and Response Times

Severity Level

Your system is down, and the condition is impacting a production environment.

Response time: 1 hour, 24/7

Severity Level

Severely limited functionality is impacting business.

Response time: 2 business hours

Severity Level

Majority of software functions are usable; low impact to business.

Response time: 4 business hours

Severity Level

Software is functioning with minor problems.

Response time: 1 business day

Contact Customer Care

Search and ask non-technical questions in our Customer Care Community.

Customer Care Community

Global Delivery Hours of Operation and Contact Numbers

The Global Delivery team is available from 8:00 am to 6:00 pm Monday-Friday in your local time zone or as listed below.

China: 8:00 am to 5:00 pm CST
Hong Kong: 8:00 am to 5:00 pm CST
Japan: 9:00 am to 5:30 pm JST
Korea: 8:00 am to 5:00 pm KST
Taiwan: 8:00 am to 5:00 pm CST

Asia Pacific

COUNTRY	PHONE
Australia	+61 3 859 39136
China	+86 10 5697 1304
Hong Kong	+852 3070 4998
India	000-8000-501-686
Japan	+81 3 6634 4963
Malaysia	+60 32 058 5300
New Zealand	+64 9 888 9363
Philippines	+63 2299 3701
Singapore	+65 6703 6838
South Korea	+82 70 7663 2308
Taiwan	+886 277 047 799
Thailand	+66 2028 0494

Middle East

COUNTRY	PHONE
UAE (Abu Dhabi)	+97124046866
UAE (Dubai)	+97145639499
Kuwait	+96522020896
Saudi Arabic	+966115119398
Lebanon	+9611593397
Morocco	+212 520017297
Turkey	+90 212 366 06 48

Europe

COUNTRY	PHONE
Austria	+43 720 38 0031
Belgium	+32 2 620 06 95
Denmark	+45 35 15 86 62
France	+33 9 70 01 98 53
Germany	+49 61 51 2743 986
Ireland	+353 1533 9977
Portugal	+351 2 1060 8268
Spain	+34 912 15 8216
Sweden	+46 851 99 2451
Switzerland	+41 21 547 94 56
The Netherlands	+31 43 202 9468
United Kingdom	+44 1316 192813
Czech	+420 284000798
Greece	+302106101014

Latin America

COUNTRY	PHONE
Argentina	+54 11 5984 5826
Brazil	+55 11 3878 8433
Chile	+56 2 2988 4889
Colombia	+57 1 518 9509
Mexico	+52 55 5091 8078
Peru	+51 1705 9840

North America

Toll Free	+1 800 225 5224
Direct Dial	+1 404 305 1739