CA IT Client Manager - Agent Compatibility Matrix (Archived)

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24 May 2019

24 May 2019

  • Click Here for the Updated Compatibility Matrix
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  • CA IT Client Manager
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  • Manager and Server
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    Last Updated: December 08, 2015

    Component Architecture Operating System (OS)/Database CA IT Client Manager Version Comments Known Problems
    Name Variant Service Pack / Update r12 GA r12 SP1 r12.5 r12.5 SP1 r12.8 r12.9
    DSM Agent / Packager Windows Intel x86 Windows Server 2008 Enterprise Edition Base v v v v v v    
    SP2   v v v v v
    Standard Edition Base v v v v v v    
    SP2   v v v v v
    Web Edition Base v v v v v v    
    SP2   v v v v v
    Datacenter Edition SP2   v v v v v    
    Windows Server 2008 Server Core Enterprise Edition SP2   v v v v v    
    Standard Edition SP2   v v v v v
    Web Edition SP2     v v v v
    Datacenter Edition SP2   v v v v v
    Windows Storage Server 2008 Basic Edition SP2   v   v v v Windows Storage Server 2008 is supported with r12 SP1. RO16677 fix must be applied on r12 SP1 Agent. Fix RO16664 must be applied on r12 SP1 Packager.  
    Windows Server 2003 R2 Enterprise Edition SP2 v v v v v v    
    Standard Edition SP2 v v v v v v
    Windows Server 2003 Enterprise Edition SP2 v v v v v v    
    Standard Edition SP2 v v v v v v
    Web Edition SP2 v v v v v v
    Windows 2000 Advanced Server SP4 v v v x x x Note: For ITCM r12.5 Agent support, please contact CA Support.

    Note: Only Internet Explorer 6 and above is supported (used by Software Delivery Catalog and Remote Control Viewer)    		  
    Server SP4 v v v x x x
    Professional SP4 v v v x x x
    Windows XP Professional SP2 v v v v x x    
    SP3   v v v v x
    Embedded SP2 v v v v x x For ITCM Agent Support, please refer to TEC401532.
    SP3       v v x
    Windows Vista Enterprise SP1 v v v v x x    
    SP2   v v v v v
    Business SP1 v v v v x x    
    SP2   v v v v v
    Ultimate SP1 v v v v x x    
    SP2   v v v v v
    Windows 7 Enterprise Base   v v v v v    
    SP1     v v v v
    Ultimate Base   v v v v v
    SP1     v v v v
    Professional Base   v v v v v
    SP1     v v v v
    Home Base   v v v v v
    SP1     v v v v
    Windows 7 XP Mode Enterprise Base     v v v x    
    Business Base     v v v x
    Ultimate Base     v v v x
    Windows 7 Embedded Standard Base     v v v v For CA ITCM r12.5 Agent support on Windows 7 Embedded, fixes RO32865 and RO32866 must be applied.  
    Windows Embedded POSReady 7             v v    
    Windows Embedded POSReady 2009         v v v v    
    Windows 8   Base       v v v For CA ITCM r12.5 SP1 Agent support on Windows 8, fix RO54245 must be applied. Fix RO49803 is a prerequisite for RO54245.

    Note: For ITCM r12.8 support on Windows 8.1, fix RO70008 must be applied.
    		 
    Pro Base       v v v
    Enterprise Base       v v v
    Windows 8.1   Base         v v  
    Pro Base         v v  
    Enterprise Base         v v  
    Windows 10 Pro Base           v Note: For ITCM r12.9 support on Windows 10, fix RO85482 and RO85484 must be applied.  
    Enterprise Base           v  
    Enterprise 2015 LTSB Base           v  
    Education Base           v  
    Windows Embedded Point of Service 1.1   SP2 v v v v v v    
    Windows Intel x64 Windows Server 2012 Foundation Base       v v v For CA ITCM r12.5 SP1 Agent support on Windows Server 2012, fix RO54245 must be applied. Fix RO49803 is a prerequisite for RO54245.

    Note: For ITCM r12.8 support on Windows Server 2012 R2, fix RO70008 must be applied.    		  
    Standard Base       v v v
    Datacenter Base       v v v
    Windows Server 2012 R2 Foundation Base         v v  
    Standard Base         v v  
    Datacenter Base         v v  
    Windows Storage Server 2012 Workgroup Base       v v v For CA ITCM r12.5 SP1 Agent support on Windows Storage Server 2012, fix RO54245 must be applied. Fix RO49803 is a prerequisite for RO54245.  
    Standard Base       v v v
    Windows Server 2008 Enterprise Edition Base v v v v v v    
      SP2   v v v v v
    Standard Edition Base v v v v v v
      SP2   v v v v v
    Web Edition Base v v v v v v
      SP2   v v v v v
    Datacenter Edition SP2   v v v v v
    Windows Server 2008 Core Enterprise Edition SP2   v v v v v    
    Standard Edition SP2   v v v v v
    Web Edition SP2     v v v v
    Datacenter Edition SP2   v v v v v
    Windows Server 2008 R2 Enterprise Edition Base   v v v v v    
    SP1     v v v v
    Standard Edition Base   v v v v v
    SP1     v v v v
    Datacenter Edition Base     v v v v
    SP1     v v v v
    Web Edition Base     v v v v
    SP1     v v v v
    Server Core Base     v v v v
    Windows Storage Server 2008 Enterprise Edition SP2   v   v v v Windows Storage Server 2008 is supported with r12 SP1. RO16677 fix must be applied on r12 SP1 Agent. Fix RO16664must be applied on r12 SP1 Packager.  
    Standard Edition SP2   v   v v v
    Workgroup Edition SP2   v   v v v
    Basic Edition SP2   v   v v v
    Windows Storage Server 2008 R2 Enterprise Edition Base       v v v    
    Standard Edition Base       v v v
    Workgroup Edition Base       v v v
    Windows Server 2003 R2 Enterprise Edition SP2 v v v v v v
    Standard Edition SP2 v v v v v v
    Windows Server 2003 Enterprise Edition SP2 v v v v v v    
    Standard Edition SP2 v v v v v v
    Windows XP Professional SP2 v v v v x x    
    Windows Vista Enterprise SP1 v v v v x x    
      SP2   v v v v v
    Business SP1 v v v v x x
      SP2   v v v v v
    Ultimate SP1 v v v v x x
      SP2   v v v v v
    Windows 7 Enterprise Base   v v v v v    
    SP1     v v v v
    Ultimate Base   v v v v v
    SP1     v v v v
    Professional Base   v v v v v
    SP1     v v v v
    Home Base   v v v v v
    SP1     v v v v
    Windows 7 XP Mode Enterprise Base     v v v x    
    Business Base     v v v x
    Ultimate Base     v v v x
    Windows 7 Embedded Standard Base     v v v v For CA ITCM r12.5 Agent support on Windows 7 Embedded, fixes RO32865 and RO32866 must be applied.  
    Windows Embedded POSReady 7             v v    
    Windows 8   Base       v v v For CA ITCM r12.5 SP1 Agent support on Windows 8, fix RO54245 must be applied. Fix RO49803 is a prerequisite for RO54245.

    Note: For ITCM r12.8 support on Windows 8.1, fix RO70008 must be applied.    		  
    Windows 8.1 Pro Base       v v v
    Enterprise Base       v v v
      Base         v v  
    Pro Base         v v  
    Enterprise Base         v v  
    Windows 10 Pro Base           v Note: For ITCM r12.9 support on Windows 10, fixes RO85482 and RO85484 must be applied.  
    Enterprise Base           v  
    Enterprise 2015 LTSB Base           v  
    Education Base           v  
    Windows Intel IA64 Windows Server 2008   SP2   v v v v v    
    Windows Server 2008 R2   Base   v v v v v    
    SuSE Linux x86 Enterprise Server 9   SP4 v v v v x x    
    Enterprise Server 10   SP2 v v v v x x    
    SP3     v v x x For CA ITCM r12.5 Agent support on SuSE Enterprise Server 10 SP3, fixes RO27294 and RO27296 must be applied.
    SP4       v v v  
    Enterprise Server 11   Base     v v v v    
    SP1     v v v v For ITCM r12.5 Agent Support, please refer to TEC537430.
    SP2         v v    
    SP3           v    
    SuSE Linux Professional 10   Base v v v v x x    
    SP1 v v v v x x    
    SuSE Linux Professional 9   SP1 v v v v x x    
    SP2 v v v v x x    
    SP3 v v v v x x    
    Open SUSE 11   Base   v v v x x    
    SP1   v v v x x    
    SP3       v x x
            v x x
    Open SUSE 12   SP3         v v    
    Open SUSE 13   SP1           v    
    SuSE Linux Desktop 9   Base v v v v x x    
    SuSE Linux Enterprise Desktop 11   Base     v v v v For ITCM r12.5 Agent Support, please refer to TEC537430.  
    SP1       v v v  
    SP2         v v    
    SP3           v    
    SuSE Linux x64 Enterprise Server 9   SP4 v v v v x x    
    Enterprise Server 10   SP2 v v v v x x    
    SP3     v v x x For CA ITCM r12.5 Agent support on SuSE Enterprise Server 10 SP3, fixes RO27294 and RO27296 must be applied.
    SP4       v v v  
    Enterprise Server 11   Base     v v v v    
    SP1     v v v v For ITCM r12.5 Agent Support, please refer to TEC537430.
    SP2         v v    
    SP3           v    
    SuSE Linux Professional 10   Base v v v v x x    
    SP1 v v v v x x    
    SuSE Linux Professional 9   SP1 v v v v x x    
    SP2 v v v v x x    
    SP3 v v v v x x    
    Open SUSE 11   Base   v v v x x    
    SP1   v v v x x    
    SP3       v x x
    SP4       v x x
    Open SUSE 12   SP3         v v    
    Open SUSE 13   SP1           v    
    SuSE Linux Desktop 9   Base v v v v x x    
    SuSE Linux Enterprise Desktop 11   Base     v v x x For ITCM r12.5 Agent Support, please refer to TEC537430.  
    SP1       v x x  
    SP2         x x    
    Red Hat Linux x86 Enterprise Linux 4 ES Update 5     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 5, please refer to TEC542624.  
    Update 6   v v v x x  
    Update 7 v v v v x x
    Update 8     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 8, please refer to TEC542624 and fix RO27294 must be applied.
    Update 9       v x x  
    AS Update 5     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 5, please refer to TEC542624.  
    Update 6   v v v x x  
    Update 7 v v v v x x
    Update 8     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 8, please refer to TEC542624 and fix RO27294 must be applied.
    Update 9       v x x  
    WS Update 5     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 5, please refer to TEC542624.  
    Update 6   v v v x x  
    Update 7 v v v v x x
    Update 8     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 8, please refer to TEC542624 and fix RO27294 must be applied.
    Update 9       v x x  
    Enterprise Linux 5 Server Update 1     v v x x    
    Update 2 v v v v x x    
    Update 3   v v v x x    
    Update 4     v v x x    
    Update 5     v v x x For ITCM r12.5 Agent Support, please refer to TEC531593.  
    Update 6     v v x x For ITCM r12.5 Agent Support, please refer to TEC531593.
    Update 7       v x x  
    Update 8       v x x For ITCM r12.5 SP1 Agent Support on Red Hat Enterprise Linux 5 Update 8, fix RO52528 must be applied.
    Update 9         v v    
    Enterprise Linux 6 Server Base     v v v v For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 6, please refer to TEC547551, and fixes RO31077 and RO31078 must be applied.  
    Update 1       v v v  
    Update 2       v v v For ITCM r12.5 SP1 Agent Support on Red Hat Enterprise Linux 6 Update 2, please refer to TEC547551 and fix RO48665 must be applied.
    Update 3       v v v For ITCM r12.5 SP1 Agent Support on Red Hat Enterprise Linux 6 Update 3, fix RO56263 and RO56264 must be applied.
    Update 4       v v v For ITCM r12.5 SP1 Agent Support on Red Hat Enterprise Linux 6 Update 4, C1 patch RO58898 and fixes RO63844, RO63846 must be applied.  
    Update 5         v v Note: For ITCM r12.8 support on Red Hat Enterprise Linux 6 Update 5, fix RO70008 must be applied.  
    Red Hat Linux x64 Enterprise Linux 4 ES Update 5     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 5, please refer to TEC542624.  
    Update 6   v v v x x  
    Update 7 v v v v x x  
    Update 8     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 8, please refer to TEC542624 and fix RO27294 must be applied.  
    Update 9       v x x  
    AS Update 5     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 5, please refer to TEC542624.  
    Update 6   v v v x x  
    Update 7 v v v v x x  
    Update 8     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 8, please refer to TEC542624 and fix RO27294 must be applied.  
    Update 9       v x x  
    WS Update 5     v v x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 5, please refer to TEC542624.  
    Update 6   v v v x x  
    Update 7 v v v v x x  
    Update 8     v   x x For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 4 Update 8, please refer to TEC542624 and fix RO27294 must be applied.  
    Update 9       v x x  
    Enterprise Linux 5 Server Update 1     v v x x    
    Update 2 v v v v x x    
    Update 3   v v v x x    
    Update 4     v v x x    
    Update 5     v v x x For ITCM r12.5 Agent Support, please refer to TEC531593.  
    Update 6     v v x x For ITCM r12.5 Agent Support, please refer to TEC531593.
    Update 7       v x x  
    Update 8       v x x For ITCM r12.5 SP1 Agent Support on Red Hat EnterpriseLinux 5 Update 8, fix
    Update 9         v v    
    Enterprise Linux 6 Server Base     v v v v For ITCM r12.5 Agent Support on Red Hat Enterprise Linux 6, please refer to TEC547551, and fixes RO31077 and RO31078 must be applied.  
    Update 1       v v v  
    Update 2       v v v For ITCM r12.5 SP1 Agent Support on Red Hat Enterprise Linux 6 Update 2, please refer to TEC547551 and fix RO48665 must be applied.
    Update 3       v v v For ITCM r12.5 SP1 Agent Support on Red Hat Enterprise Linux 6 Update 3, fix RO56263 and RO56264 must be applied.
    Update 4       v v v For ITCM r12.5 SP1 Agent Support on Red Hat Enterprise Linux 6 Update 4, C1 patch RO58898 and fixes RO63844, RO63846 must be applied.  
    Update 5         v v Note: For ITCM r12.8 support on Red Hat Enterprise Linux 6 Update 5, fix RO70008 must be applied.  
    Enterprise Linux 7 Server             v    
    Oracle Enterprise x86 Oracle Enterprise Linux 5   Update 1 v v v v x x    
    Update 5     v v x x For CA ITCM r12.5 Agent support on Oracle Enterprise Linux 5 Update 5, fix RO27294 must be applied.
    Update 7       v x x  
    Update 9         v v    
    Oracle Enterprise Linux 6   Update 4         v v    
    Update 5           v    
    Oracle Enterprise x64 Oracle Enterprise Linux 5   Update 1 v v v v x x    
    Update 5     v v x x For CA ITCM r12.5 Agent support on Oracle Enterprise Linux 5 Update 5, fix RO27294 must be applied.
    Update 7       v x x  
    Update 9         v v    
    Oracle Enterprise Linux 6   Update 4         v v    
    Update 5           v    
    Oracle Enterprise Linux 7               v    
    Kubuntu Linux x86 Kubuntu 10.04 LTS           v v v For CA ITCM r12.5 SP1 Agent support on Kubuntu 10.04 and 12.04, please refer to TEC574426and fixes RO48584 and RO48586 must be applied.
    For CA ITCM r12.5 SP1 Software Deployment support for Debian Wrapper package on Kubuntu 10.04 and 12.04, fix RO48174 must be applied.    		  
    Kubuntu 12.04 LTS           v v v  
    Kubuntu Linux x64 Kubuntu 10.04 LTS           v v v For CA ITCM r12.5 SP1 Agent support on Kubuntu 10.04 and 12.04, please refer to TEC574426 and fixes RO48584 and RO48586must be applied.
    For CA ITCM r12.5 SP1 Software Deployment support for Debian Wrapper package on Kubuntu 10.04 and 12.04, fix RO48174 must be applied.    		  
    Kubuntu 12.04 LTS           v v v  
    ESX ESX 3.5   Update 2 v v   v x x Note: Packager and RC Agent are not supported on ESX.
    Note: The agent for VMware ESX 3.5 require DSM r11.2 ESX product files whereas the agent for VMware ESX 4.0/4.1 require CA ITCM 12.5 Linux product files.
    Regular support for the DSM r11.2 SP4 Agent on ESX 3.5 is extended to enable this platform to continue to be managed by ITCM r12/r12.5.

    For ITCM r12.5 Agent Support on ESX 4.1, please refer to TEC535373.    		  
    Update 3     v v x x  
    Update 5     v v x x  
    ESX 4.0         v v x x  
    ESX 4.1         v v x x  
    IBM-AIX 64bit AIX 7.1         v v v v For ITCM r12.5 Agent Support on AIX 7.1, fixes RO33376 and RO33378 must be applied.  
    AIX 6.1     v v v v v v    
    AIX 5.3     v v v v x x    
    AIX 5.2     v v   v x x    
    IBM-AIX 32bit AIX 5.3     v v v v x x    
    AIX 5.2     v v   v x x    
    HP-UX 32bit HP-UX 11.11 (pa-risc)     v v v v x x Note: To use HP-UX 11.11 (pa-risc) agent platform PHSS_37516, PHCO_35743, PHSS_33945 (or any superseding HP patches) must be applied, which is accessible from HP Patch database  
    HP-UX 64bit HP-UX 11.31 (ia64)     v v v v v v Note: To use HP-UX 11.31 (ia64) agent platform, PHSS_36520 (or any superseding HP patch) must be applied.  
    HP-UX 11.31 (pa-risc)     v v v v x x
    HP-UX 11.23 (ia64)     v v v v v v    
    HP-UX 11.23 (pa-risc)     v v v v x x    
    HP-UX 11.11 (pa-risc)     v v v v x x Note: To use HP-UX 11.11 (pa-risc) agent platform PHSS_37516, PHCO_35743, PHSS_33945 (or any superseding HP patches) must be applied, which is accessible from HP Patch database  
    Sun Sparc 64bit Solaris 11.1             v v    
    Solaris 11             v v    
    Solaris 10     v v v v v v Note: Only Solaris 10 U5 and higher versions are supported from r12.5 Sp1 onwards.  
    Solaris 9     v v v v x x
    Solaris 8     v v v v x x
    Sun Sparc 32bit Solaris 10         v v v v Note: Only Solaris 10 U5 and higher versions are supported from r12.5 Sp1 onwards.  
    Solaris 9     v v v v x x
    Solaris 8     v v v v x x
    Solaris Intel x86 Solaris 10     v v v v v v Note: To use Solaris 8 agent platform, the SUNWzlib package is required for the Software Signature Scanner to work properly. Use the command "pkginfo SUNWzlib" to verify whether the package is installed or not.

    Note: Only Solaris 10 U5 and higher versions are supported from r12.5 Sp1 onwards.    		  
    Solaris 9     v v v v x x
    Solaris 8     v v v v x x
    Solaris Intel x64 Solaris 11.1             v v    
    Solaris 11             v v    
    Solaris 10     v v v v v v Note: Only Solaris 10 U5 and higher versions are supported from r12.5 Sp1 onwards.  
    SCO UnixWare 32bit UnixWare 7.1.4   Maintenance Pack 3 v v v v x x Note: r11.2 only.  
    Maintenance Pack 4     v v x x
    UnixWare 7.1.3   Maintenance Pack 5 v v v v x x    
    MAC PowerPC Mac OS X 10.5   Update 2 v v v v x x Note: Remote Control Host is not supported on Power PC.  
    Update 3 v v v v x x
    Update 4 v v v v x x
    Update 5 v v v v x x
    Update 6 v v v v x x
    Update 7   v v v x x
    Mac OS X 10.4   Update 11 v v v v x x    
    Mac Intel Mac OS X 10.4   Update 11 v v v v x x    
    Mac OS X 10.5   Update 2 v v v v x x    
    Update 3 v v v v x x
    Update 4 v v v v x x
    Update 5 v v v v x x
    Update 6 v v v v x x
    Update 7   v v v x x
    Update 8     v v x x
    Mac OS X 10.6   Base   v v v x x    
    Update 1     v v x x
    Update 2     v v x x
    Update 3     v v x x For ITCM r12.5 Agent Support, please refer to TEC531593.  
    Update 4     v v x x  
    Update 5     v v x x  
    Update 6       v x x  
    Update 7       v x x  
    Update 8       v x x  
    Mac OS X 10.7   Update 2       v x x    
    Update 4         v v    
    Update 5         v v    
    Mac OS X 10.8   Update 1         v v    
    Update 2         v v    
    Mac OS X 10.9   Update 2         v v Note: For ITCM r12.8 support on Mac OSX 10.9.2 fix RO70008 must be applied.  
    Update 4           v    
    Update 5           v    
    Mac OS X 10.10               v    
    ENC Client Windows Intel x86 Windows Server 2008 Enterprise Edition Base v v v v v v    
    SP2   v v v v v    
    Standard Edition Base v v v v v v    
    SP2   v v v v v    
    Web Edition Base v v v v v v    
    SP2   v v v v v    
    Datacenter Edition SP2   v v v v v    
    Windows Server 2008 Server Core Enterprise Edition SP2     v v v v    
    Standard Edition SP2     v v v v    
    Web Edition SP2     v v v v    
    Datacenter Edition SP2     v v v v    
    Windows Server 2003 R2 Enterprise Edition SP2 v v v v v v    
    Standard Edition SP2 v v v v v v    
    Windows Server 2003 Enterprise Edition SP2 v v v v v v    
    Standard Edition SP2 v v v v v v    
    Web Edition SP2 v v v v v v    
    Windows 2000 Advanced Server SP4 v v v x x x Note: For ITCM r12.5 Agent support, please contact CA Support.

    Note: Only Internet Explorer 6 and above is supported (used by Software Delivery Catalog and Remote Control Viewer)    		  
    Server SP4 v v v x x x    
    Professional SP4 v v v x x x    
    Windows XP Professional SP2 v v v v x x    
    Embedded SP2 v v v v x x    
    Windows Vista Enterprise SP1 v v v v v x    
    Enterprise SP2 v v v v v v    
    Business SP1 v v v v v x    
    Business SP2 v v v v v v    
    Ultimate SP1 v v v v v x    
    Ultimate SP2 v v v v v v    
    Windows 7 Enterprise Base     v v v v    
    SP1       v v v
    Business Base     v v v v    
    SP1       v v v
    Ultimate Base     v v v v    
    SP1       v v v
    Professional Base     v v v v    
    SP1       v v v
    Home Base     v v v v    
    SP1       v v v
    Windows 7 XP Mode Enterprise Base     v v v x    
    Business Base     v v v x    
    Ultimate Base     v v v x    
    Windows Embedded Point of Service 1.1   SP2 v v v v v v    
    Windows 8   Base         v v    
    Pro Base         v v    
    Enterprise Base         v v    
    Windows 8.1   Base           v    
    Pro Base           v    
    Enterprise Base           v    
    Windows Intel x64 Windows Server 2008 Enterprise Edition Base v v v v v v    
    SP2   v v v v v    
    Standard Edition Base v v v v v v    
    SP2   v v v v v    
    Web Edition Base v v v v v v    
    SP2   v v v v v    
    Datacenter Edition SP2   v v v v v    
    Windows Server 2008 R2 Enterprise Edition Base     v v v v    
    SP1       v v v
    Standard Edition Base     v v v v    
    SP1       v v v
    Web Edition Base     v v v v    
    SP1       v v v
    Datacenter Edition Base     v v v v    
    SP1       v v v
    Windows Server 2008 Core Enterprise Edition SP2   v v v v v    
    Standard Edition SP2   v v v v v    
    Web Edition SP2     v v v v    
    Datacenter Edition SP2   v v v v v    
    Windows Server 2003 R2 Enterprise Edition SP2 v v v v v v    
    Standard Edition SP2 v v v v v v    
    Windows Server 2003 Enterprise Edition SP2 v v v v v v    
    Standard Edition SP2 v v v v v v    
    Windows XP Professional SP2 v v v v v x    
    Windows 7 Enterprise Base     v v v v    
    SP1       v v v
    Business Base     v v v v    
    SP1       v v v
    Ultimate Base     v v v v    
    SP1       v v v
    Professional Base     v v v v    
    SP1       v v v
    Home Base     v v v v    
    SP1       v v v
    Windows 7 XP Mode Enterprise Base     v v v v    
    Business Base     v v v x    
    Ultimate Base     v v v x    
    Windows Vista Enterprise SP1 v v v v v x    
    SP2   v v v v v    
    Business SP1 v v v v v x    
    SP2   v v v v v    
    Ultimate SP1 v v v v v x    
    SP2   v v v v v    
    Windows 8   Base         v v    
    Pro Base         v v    
    Enterprise Base         v v    
    Windows 8.1   Base         v v    
    Pro Base         v v    
    Enterprise Base         v v    
    Windows Server 2012 Standard Edition Base         v v    
    Datacenter Edition Base         v v    
    Windows Server 2012 R2 Standard Edition Base         v v    
    Datacenter Edition Base         v v    
    DSM Non Resident Inventory (NRI) Agent Windows Intel x86 <All DSM Agent supported platforms>   v v v v v v    
    Windows Intel x64 <All DSM Agent supported platforms>   v v v v v v
    Red Hat and SuSE Linux x86 <All DSM Agent supported platforms>     v v v v v    
    Red Hat and SuSE Linux x64 <All DSM Agent supported platforms>     v v v v v
    Oracle Enterprise Linux x86 <All DSM Agent supported platforms>             v    
    Oracle Enterprise Linux x64 <All DSM Agent supported platforms>             v
    IBM-AIX 32bit <All DSM Agent supported platforms>     v v v v v
    IBM-AIX 64bit <All DSM Agent supported platforms>     v v v v v
    HP-UX 32bit <All DSM Agent supported platforms>     v v v v v
    HP-UX 64bit <All DSM Agent supported platforms>     v v v v v
    Sun Solaris Sparc 32bit <All DSM Agent supported platforms>     v v v v v
    Sun Solaris Sparc 64bit <All DSM Agent supported platforms>     v v v v v
    Sun Solaris Intel 64bit <All DSM Agent supported platforms>     v v v v v
    DSM Remote Virtual Inventory (RVI) Agent (Platforms on which the RVI Agent can be hosted) Windows Intel x86 <All DSM Agent supported platforms>       v v v v    
    Windows Intel x64 <All DSM Agent supported platforms>       v v v v
    Red Hat and SuSE Linux x86 <All DSM Agent supported platforms>       v v v v    
    Red Hat and SuSE Linux x64 <All DSM Agent supported platforms>       v v v v
    IBM-AIX 32bit <All DSM Agent supported platforms>   v v v v v v Note: RVI Agent on Unix platforms only supports Inventory collection from Unix virtual hosts.  
    IBM-AIX 64bit <All DSM Agent supported platforms>   v v v v v v
    HP-UX 32bit <All DSM Agent supported platforms>   v v v v v v
    HP-UX 64bit <All DSM Agent supported platforms>   v v v v v v
    Sun Solaris Intel 32bit <All DSM Agent supported platforms>       v v v v
    Sun Solaris Intel 32bit <All DSM Agent supported platforms>       v v v v
    Sun Solaris Sparc 32bit <All DSM Agent supported platforms>   v v v v v v
    Sun Solaris Sparc 64bit <All DSM Agent supported platforms>   v v v v v v
    DSM Remote Virtual Inventory (RVI) Agent - Virtual Hosts (Platforms from which the RVI Agent can collect information) ESX ESX 4.1         v v x For ITCM r12.5 SP1 RVI Agent - virtual Hosts Support on ESX 4.1, fix RO49803 must be applied.  
    ESX 4.0       v v x x
    ESX 3.5       v v x x
    ESXi ESXi 5.1           v v    
    ESXi 5.5             v For ITCM r12.5 SP1 RVI Agent - virtual Hosts Support on ESXi 4.0 and 4.1, fix RO49803 must be applied.  
    ESXi 4.1         v v x
    ESXi 4.0         v x x
    VMware vCenter Server 5.1           v v  
    vCenter Server 5.5             v For ITCM r12.5 SP1 RVI Agent – virtual Hosts Support on VMware VCenter Server 4.0 and 4.1, fix RO49803 must be applied.
    vCenter Server 4.1         v v x
    vCenter Server 4.0         v x x
    Citrix XenServer 6.1           v v  
    XenServer 6.0           v v  
    XenServer 5.6         v x x For ITCM r12.5 SP1 RVI Agent – virtual Hosts Support on Citrix XenServer 5.0, 5.5 and 5.6, fix RO49803 must be applied and for supported inventory, please refer to TEC578148.
    XenServer 5.5         v x x
    XenServer 5.0         v x x
    Windows Intel x64 Hyper-V Server 2008 R2 (Standard, Enterprise and Datacenter) Base       v v v For ITCM r12.5 SP1 RVI Agent – virtual Hosts Support on Windows Hyper-V Server 2008 R2 and Windows Hyper-V 2008 R2 (Standalone), fix RO49803 must be applied.
    SP1       v v v
    Base       v v v
    SP1       v v v
    Base       v v v
    SP1       v v v
    Hyper-V 2008 R2 (Standalone)         v v v
    Hyper-v Server 2012 (Standard and Datacenter) Base         v v  
    Base         v v  
    Hyper-v Server 2012 R2 (Standard and Datacenter)             v  
    IBM-AIX (LPARS) AIX 5.3   v v v v v x  
    IBM-AIX (HMC) HMC v2.0 to v7.0.   v v v v v v  
    Sun Solaris (Domain Controllers) Solaris 9   v v v v v x  
    Solaris 10   v v v v v v
    HP-UX (HP-VM, nPAR and vPAR) HP-UX 11.11 (pa-risc)   v v v v v x    
    Legacy Agent (Agent Bridge) (V4.0) ARM / StrongARM / Xscale Windows Mobile 6     v v v v v v    
    Windows Mobile 6.1         v v v v    
    Windows Mobile 5     v v v v v v    
    Windows Mobile 2003     v v v v v x    
    TI OMAP Windows Mobile 6     v v v v v v    
    DSM Agent on Cluster Nodes (Note:- ITCM Agent does not support failover between the cluster Nodes. ITCM agent can be installed on all cluster Nodes and each cluster Node will be visible as a separate system on the Domain Manager).
    DSM Agent Windows Intel x86 Windows Server 2003 R2 Enterprise Edition SP2 v v v v v v    
    Windows Server 2003 Enterprise Edition SP2 v v v v v v
    Windows Server 2008 Enterprise Edition SP2 v v v v v v
    Datacenter Edition SP2   v v v v v
    Windows Intel x64 Windows Server 2003 R2 Enterprise Edition SP2 v v v v v v Note:- For ITCM Agent support on Windows Server 2008 R2 which has the Failover Clustering feature installed, Microsoft hotfix KB978527 must be applied. Please refer to TEC511838 for more details.  
    Windows Server 2003 Enterprise Edition SP2 v v v v v v
    Windows Server 2008 Enterprise Edition SP2   v v v v v
    Datacenter Edition SP2   v v v v v
    Windows Server 2008 R2 Enterprise Edition SP1   v v v v v
    Datacenter Edition SP1   v v v v v
    Windows Server 2012 Standard Edition           v v    
    Datacenter Edition           v v    
    Windows Server 2012 R2 Standard Edition             v    
    Datacenter Edition             v