Dear valued customer,

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. 

We are pleased to announce that the DX NetOps 25.4.1, which includes Smarts and Network Configuration Manager (NCM), is now available.

At this time, we encourage you to plan for adopting DX NetOps 25.4.1 as soon as possible, so that you take advantage of features and enhancements this release has to offer. You can download DX NetOps 25.4.1 from My Downloads on the Broadcom Support Portal.

Enhancements and Resolved Issues

For the complete list of enhancements and new features in this release, see DX NetOps 25.4 Release Notes, NetOps Smarts 25.4 Release Notes, and NetOps NCM 25.4 Release Notes.

For the list of challenges addressed in this release, see DX NetOps 25.4 Resolved Issues, NetOps Smarts 25.4 Resolved Issues, and NetOps NCM 25.4 Resolved Issues.

Upgrade Information

See Upgrade DX NetOps for important information before you upgrade.

Specific guidance is also provided for Smarts and NCM, covering preparation steps, upgrade methods, and post-upgrade verification tasks. 

Take advantage of the upgrade support benefits included in your DX NetOps maintenance plan, by visiting the DX NetOps Designated Weekend Upgrade Program site.

Product Updates

To receive timely DX NetOps product updates, update your Broadcom Support Portal notification settings: Go to My Profile, select Notification Settings, search for “Network Observability,” and then toggle the notifications as needed.

End of Service Notice

In keeping with evolving software industry practice, DX NetOps Product Management now communicates the End of Service date for each release at the time of release. This change allows you greater flexibility in your upgrade planning process.

Broadcom is continually working to improve our software to best meet the needs of our customers. In accordance with the Broadcom Support Policies, please consider this email your written notification that Broadcom is discontinuing support for all versions of 24.3.x, for all the components delivered as part of DX NetOps 24.3.x, Smarts 24.3.x, and NCM 24.3.x, including respective service packs, cumulative patches, and supported languages, effective October 31, 2026. After October 31, 2026, Broadcom will continue to make self-service support available until the end of your current maintenance term. 

Additional Information

To connect, learn, and share with peers, join and participate in our DX NetOps Community. Explore the free DX NetOps Education courses and boost your DX NetOps expertise by visiting the Network Observability Software Courses site. Attend the November 12, 2025 What’s New in Network Observability webinar to learn more.

If you have any questions or require assistance, log into the Broadcom Support Portal to open a case with Broadcom Support. You can also open cases by calling Broadcom Support at +1-800-225-5224 (North America). For the local number in your country or region, visit the Contact Support – Broadcom Software page.

For expert help adopting the latest DX NetOps release, connect with our implementation services partners. To find partners in your area, visit the Professional Services Partner Finder for Broadcom site.

Your success is very important to us, and we look forward to continuing our successful partnership with you. Thank you again for your business.

Sincerely,

The Network Observability Product Team

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