DX Operational Intelligence 

9th December 2024

To:       DX Operational Intelligence 23.3 Customers

From:    The Broadcom DX Operational Intelligence Product Team

Subject:  End of Life Announcement for DX Operational Intelligence 23.3

Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with the Broadcom Support Policies here, please consider this email your written notification that we are discontinuing technical support for DX Operational Intelligence 23.3 effective December 30th, 2025. This will allow our development organization to more effectively focus its resources and add value to the subsequent releases of DX Operational Intelligence i.e. DX Operational Observability. After December 30, 2025, Broadcom will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to DX Operational Observability 24.2 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on DX Operational Intelligence, please visit the DX Operational Intelligence pages at Support.

DX Operational Observability 24.2 brings together Broadcom’s best-of-the-breed solutions for monitoring applications and transactions, digital experience, and infrastructure. The product integrates AIOps at its core to help enterprises accelerate their digital transformation and modernization initiatives. Built on a platform hardened over decades of experience in delivering enterprise-grade monitoring, DX Operational Observability aims to simplify operational, triage, and mitigation workflows and increase innovation speed within limited IT budgets. 

As Broadcom would like to make your upgrade to DX Operational Observability 24.2 as straightforward as possible, we are offering the following:

• The latest supported on-premise version/release of DX Operational Observability, at no charge, as long as you have an active contract for DX Operational Intelligence.
• Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on Support's DX Operational Observability and DX Operational Intelligence pages.
• Accelerated time-to-value when you engage Broadcom Services to assist you with any or all parts of your upgrade. Additional information can be found at https://www.broadcom.com/support/services-support. Please contact your account representative to receive a quote for such services.
• Upgrade assistance from qualified local Broadcom partners. For more information and a list of partners in your area, please contact your local Broadcom Channel Partner Group office (https://www.broadcom.com/company/partners/ca-technologies).

Your success is very important to us, and we look forward to continuing our successful partnership with you.