August 27, 2024

To: DX NetOps Customers

From: Broadcom’s DX NetOps Product Team

Subject: Reminder: DX NetOps 22.2.x Support Ends October 31, 2024

Broadcom is continually working to improve our software to best meet the needs of customers. This is a reminder of prior written notification that Broadcom is discontinuing support of the DX NetOps 22.2.x release effective October 31, 2024.

At this time, we encourage you to plan for your upgrade to DX NetOps 23.3.x. To assist you with the upgrade process, you can register for the upgrade-related Support offerings that are included in your Support maintenance plan.

Upgrade-Related Support Offerings 

The following is a list of the upgrade-related Support offerings:

• Pre-Event Review - Subject matter experts (SMEs) from each DX NetOps component will review your written upgrade plans in detail to help ensure a smooth and successful experience. If you do not have a written upgrade plan, the DX NetOps Support and Development team can provide you with a runbook and share best practices, and then review your plan once it is complete.

For more information about how to set up a Pre-Event Review with a SME, review the "How to Request a Hot Site and Pre-Upgrade Review for my product deployment/product upgrade?" Knowledge Base article.

• DX NetOps Designated Weekend Upgrade Program - The next DX NetOps Designated Weekend Upgrade Program is October 5th & 6th, 2024. During these days, the DX NetOps Support and Development team is staffed during specific hours. Once you are registered for the program, the team provides a thorough Pre-Event Review, and you can open any upgrade-related Support cases specific hours the times on those weekends.

For more information, see the DX NetOps Designated Weekend Upgrade Program site.

• Support Hot Site - Provides the DX NetOps Support team advance notice of your event. This alerts the DX NetOps Support and Development team to be on the lookout for any potential severity-upgrade-related issues during this window. Your written upgrade plan is stored in the Hot Site so that our team has visibility and access into your upgrade plans, should you open a severity-upgrade-related Support case

Contact your account representative, or have the DX NetOps Support team set up a Support Hot Site for your next upgrade event by opening a Support case at https://support.broadcom.com.

Download DX NetOps

You can download DX NetOps 23.3.x from the My Downloads page on the Broadcom Support Portal.

If you have any questions or require assistance, open a Support case at https://support.broadcom.com, or contact Support by calling +1-800-225-5224 in the US (refer to the Contact Support page for the local number in your country).

Additional Resources

Should you need any assistance in understanding new features, or implementing this latest release, our implementation services partners can help. Please contact your local account representative for more information about how they can help.

Visit the DX NetOps and AppNeta solution pages to download and view all the assets.

To connect, learn, and share with other customers, join and participate in our DX NetOps Community.

Please review our End-of-Service and End-of-Life Policy within the Broadcom Maintenance Policy Handbook, and review the DX NetOps Product Details and AppNeta Product Details pages on the Broadcom Support Portal.

Thank you again for your business.

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