Backend systems maintenance impacts to the Broadcom Support Portal

Please be advised that we will be performing maintenance on our backend systems between August 15, 5AM PDT, 2026 to August 15, 5PM PDT, 2026 which will impact various elements on the Support Portal.

Reference the below list for additional details:

• VMware License Keys
  • New orders will not be processed until after the outage is completed
    
    
• Mainframe License Keys
  • When attempting to download license keys, end-users will receive an error message
  • LMP/ALP Keys can be manually created by contacting Customer Care 

• Network Protection Symantec License Keys
  • NP products can download licenses and perform add-ons via the appliance directly
  • NP products cannot perform upgrades or swaps 

• CSG & Carbonblack Licenses
  • New orders will not be processed until after the outage is completed
    
    
• Broadcom Assist Portal
  • No impact
    
    
• Portfolio License Agreements (PLA) 
  • When attempting to subscribe to PLA products, end-users will receive an error message
    
    
• Entitlement Contract Details
  • No impact
    
    
• User Registration
  • No impact
    
    
• Trial & Beta
  • When attempting to request a new Trial or Beta, new requests can be submitted but requests will not be processed until after the outage has completed 

• Fulfillment Dashboard
  • Releasing of tenant holds will not be processed until after the outage has completed

• Token Redemption Portal
  • Able to renew available Tokens but remaining balance updates will be delayed until after the outage has completed 

• Consumption Portal
  • No impact

• Cloud Services Console
  • Releasing of tenant holds will not be processed until after the outage has completed

• RMA Orders
  • RMA Orders will not be available via Case Management system

• Case Management
  • No impact 

• Developer Portal
  • No impact

If you have any questions or require assistance during this period, please contact Broadcom Support. 

Thank you for your patience while we work to improve our backend systems during this downtime.