Unicenter ServicePlus Service Desk 6.0/SP1 Certification Matrix
9422
24 May 2019
24 May 2019
Last Updated: February 28, 2007
| Operating System Database | Windows 2003 R2 2003/ SP1 2003 2000/SP4 | Linux x86 Red Hat 3.0 | Linux x86 SLES 8.0 | Linux S/390 SuSE 8.0 |
| SQL 2K/SP4, 2K/SP3, 7/SP4 | Yes | |||
| Ingres 2.6 | Yes | Yes | Yes | Yes |
| Oracle 9.2.0.4 | Yes | Yes |
| Operating System Database | Solaris 9 8 | HP-UX 11.23 11.11 | AIX 5.3 5.2 5.1 |
| Ingres 2.6 | Yes | Yes | Yes |
| Oracle 9.2.0.6, 9.2.0.5, 9.2.0.4 | Yes | Yes | Yes |
| Sybase 12.5 | Yes | Yes | Yes |
| Informix 9.30-UC1 | Yes | Yes | Yes |
All the Operating Systems/Database Combinations listed in the 6.0 certification matrix will be supported although we did not explicitly test SP1 on all the combinations noted.
Keyword Search requires Windows 2003, Windows 2000 and either Ingres, SQL or Oracle.
AIX 5.3 support requires a fix from IBM before Unicenter ServicePlus Service Desk will work properly. Download APAR IY71369 from IBM's support site.
Service Desk will support service packs and point releases of Operating Systems, Databases, Browsers, etc. not necessarily noted on this matrix as long as the problem reported is reproducible with versions that are listed on the support matrix. CA reserves the right to refuse support of new point releases should the reported problem require a major redesign in order to function properly. Both Technical Support (Level 1) and Sustaining Engineering (Level 2) will do their best to resolve any issues that occur in a timely manner. If the resolution to the problem is determined to be outside the realm of their support responsibilities, they may ask that you escalate your request for certification to your local account team. Any known versions that are not supported will be specifically noted in the appropriate sections.
Oracle 10 is not supported at this time. Please contact Technical Support if this is a requirement in your environment.
| Operating System Web Server | AIX | HP-UX | Solaris | Linux x86 Red Hat | Linux x86 Red Hat | Linux S/390 SuSE | Windows 2000 | Windows 2003 |
| Microsoft Internet Information Server (IIS) | Yes | |||||||
| Microsoft Internet Information Server (IIS) | Yes | |||||||
| Apache Web Server | Yes | Yes | Yes | Yes | Yes | Yes |
All the Operating Systems/Web Browsers listed in the 6.0 certification matrix will be supported although we did not explicitly test SP1 on all the combinations listed.
Keyword Search requires Microsoft Internet Information Server (IIS).
| LDAP Enabled Directories accessible by Service Desk | AIX | HP-UX | Solaris | Linux x86 | Windows 2003 | Windows 2000 |
| Lotus Notes LDAP 6.5.x | Yes | Yes | ||||
| Microsoft Active Directory | Yes | Yes | ||||
| Novell eDirectory 8.7.3 | Yes | Yes | Yes |
All the LDAP Enabled Directories listed in the 6.0 certification matrix will be supported although we did not explicitly test SP1 on all the combinations listed.
| Operating System Web Browser | AIX | HP-UX | Solaris | Linux x86 Red Hat | Linux x86 SLES | Windows | Macintosh OS X | Macintosh OS 9 OS 8 |
| IE 7.0 (contact support for a patch) | Yes | |||||||
| IE 6.0/SP1 | Yes | |||||||
| Mozilla 1.7.3 | Yes | Yes | Yes |
All the Operating Systems/Web Browsers listed in the 6.0 certification matrix will be supported although we did not explicitly test SP1 on all the combinations listed.
You can use Internet Explorer or Mozilla with the Unicenter ServicePlus Service Desk browser based interface, but Unicenter ServicePlus Service Desk is optimized for Internet Explorer.
| Operating System Administrative Client | Linux x86 Red Hat | Linux x86 SLES | Windows 2003 2000/SP3 NT 4.0/SP6a | Windows XP/SP2 XP/SP1 98 |
| Service Desk Administrative Client | Yes | Yes | Yes | Yes |
| Java Runtime 1.5 | Yes | Yes | ||
| Java Runtime 1.4.2 | Yes | Yes | ||
| Java Runtime 1.4.1_01 | Yes | Yes | ||
| Java Runtime 1.4.0 | No | Yes |
Java Version 1.4.1_01 for Windows platforms is packaged and delivered with Unicenter ServicePlus Service Desk.
Java Version 1.4.0 for Linux platforms is packaged and delivered with Unicenter ServicePlus Service Desk.
Java Version 1.5 requires a patch in order to work properly. Please contact Technical Support for assistance in obtaining the required patch.