Unicenter Service Desk 5.5/Unicenter ServicePlus Service Desk 5.5.1 Certification Matrix
9381
24 May 2019
24 May 2019
Last Updated: November 18, 2003
| AIX 4.3.3 (64 bit) | AIX 4.3.3 4.3.2 | HPUX 11.11 (64 bit) | HPUX 11.0 | SOL 2.9 (64 bit) | SOL 2.9 | SOL 2.8 2.7 | Red Hat Linux 7.2 (2.4.7-10) 7.1 (2.4.20-20.7) *** 7.1 (2.4.2-2) 7.0 (2.2.16-22) | NT 4.0/SP6a | Windows 2000/SP4* | Windows 2000* 2000/SP1* 2000/SP2* 2000/SP3* | |
| Informix 7.31.UD3-1 | Yes | ||||||||||
| Informix 7.3UC6 | Yes | Yes | Yes | ||||||||
| Ingres 2.0 | Yes | ||||||||||
| Ingres 2.5 | Yes | Yes | Yes | Yes | Yes | ||||||
| Ingres 2.6 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Oracle 9i 9.2 | Yes** | ||||||||||
| Oracle 9i 9.0.2 Oracle 9i 9.0.1 | Yes** | Yes** | Yes** | Yes (2.8 only) | Yes | Yes | |||||
| Oracle 8.1.7 | Yes | Yes | Yes | Yes (7.0 only) | Yes | Yes | |||||
| SQL Server 7.0/SP3 SQL Server 7.0/SP4 | Yes | Yes | |||||||||
| SQL Server 2000 SQL Server 2000/SP2 SQL Server 2000/SP3 | Yes | Yes (2000/SP3 only) | Yes | ||||||||
| Sybase 11/12 | Yes | Yes | Yes |
* Windows 2000 support includes: Datacenter Server, Advanced Server, and Server.
Knowledge Tools requires Windows NT or Windows 2000.
** Support for Oracle 9i Databases is available with 5.5/SP2 only
*** Support for Red Hat Linux 7.1 (2.4.20-20.7) is available with 5.5/SP2 only
| Service Desk 5.5/5.5.1 Client Operating System | AIX | HPUX | SOL | Red Hat LINUX | Windows 95/OSR2 ME 98 | NT 4.0/SP6a | Windows 2003 2000/SP4* 2000/SP2* 2000/SP1* 2000* | Windows XP ** XP/SP1 ** | Citrix Metaframe V1.8*** |
| Service Desk 5.5/5.5.1 | No | No | No | Yes | Yes | Yes | Yes | Yes |
* Windows 2000 support includes: Datacenter Server, Advanced Server, Server, and Professional.
** Windows XP requires patch QO09955 if not running 5.5/SP2
*** For details on configuring the USD Administrative Client in a Citrix environment visit our website at http://supportconnectw.ca.com/public/ahd_paradigm/infodocs/citrix.asp
Visit our website at http://supportconnectw.ca.com/public/ahd_paradigm/uni_ahdsupp.asp for access to all available patches.
| CA Products | AIX | HPUX | SOL | Red Hat LINUX | NT 4.0 | Win 95/98 | Win 2000 |
| Unicenter Network Management 3.0 (WV & EM) | Yes | Yes | |||||
| Unicenter Network Management 3.0 (EM) | Yes | Yes | Yes | ||||
| Unicenter TNG 2.4 | Yes | Yes | Yes | Yes* | Yes | Yes | |
| Control IT 5.0 | Yes | Yes | Yes | ||||
| Unicenter Remote Control 6.0 ** | Yes | Yes | Yes | ||||
| Remote Control Option Version 5.1 Version 5.0 | Yes | Yes | Yes | ||||
| Unicenter Asset Management 3.2 | Yes | Yes | |||||
| Unicenter ServicePlus Predictive Tools 2.0 | Yes | Yes |
* Unicenter TNG 2.4 and Service Desk 5.5/5.5.1 is certified on Red Hat 7.0 kernel 2.2.16-22 only.
This combination has not been certified on Red Hat 7.1 kernel 2.4.2-2 or Red Hat 7.2 kernel 2.4.7-10
** Please review technical document TEC300440 for integration details.
| Web Server/Web Browser Support | AIX | HPUX | SOL | LINUX | Windows NT | Windows 2000 | Windows 95/98/ME | Windows XP*** |
| Microsoft Internet Information Server (IIS) Version 4.0/5.0 * | Yes | Yes | ||||||
| iPlanet Web Server Enterprise Edition 6.0/SP1 ** | Yes (2.8 only) | |||||||
| Apache Web Server Version 1.3.6 Version 1.3.9 Version 1.3.14 Version 1.3.17 Version 1.3.19 Version 1.3.20 | Yes | Yes | Yes | Yes | ||||
| Microsoft Internet Explorer *** 6.0 Version 6.0.2600.0000 6.0/SP1 Version 6.0.2800.1106 | Yes | Yes | Yes | |||||
| Microsoft Internet Explorer 5.01 Version 5.00.2919.6307 5.01/SP1 Version 5.00.3103.1000 5.01/SP2 Version 5.00.3314.2101 5.5 Version 5.50.4134.0100 5.5/SP1 Version 5.50.4522.1800 5.5/SP2 Version 5.50.4807.2300 | Yes | Yes | Yes | |||||
| Netscape Communicator 4.78 **** | Yes | Yes | Yes |
* For information on the compatibility of Service Desk 5.5/5.5.1 and Microsoft's IIS Lockdown patch visit our website at http://supportconnectw.ca.com/public/ahd_paradigm/infodocs/iilockdown.asp
** IPlanet Web Server requires a non-published patch for the graph item feature to work. Please contact technical support for assistance in obtaining this patch. *** IE 6.0 requires patch QO09955 if not running 5.5/SP2
**** You can use either Internet Explorer or Netscape to work with the browser based interface, but Service Desk 5.5/5.5.1 is optimized for Internet Explorer. Visit our website at http://supportconnectw.ca.com/public/ahd_paradigm/uni_ahdsupp.asp for access to all available patches.
Knowledge Tools requires Microsoft Internet Information Server (IIS).
| Other Products | AIX | HPUX | SOL | LINUX | Windows NT | Windows 2000 | Windows 95/98/ME | Windows XP*** |
| Microsoft Access 2000 | Yes | Yes | Yes | |||||
| Microsoft Exchange Server 2000 * | Yes | Yes | ||||||
| Lotus Notes 5.0.5 ** | Yes | |||||||
| SMTP - outbound only, no MAPI interface **** Microsoft Exchange Server 2000 Lotus Notes 5.0.5 | Yes | Yes | ||||||
| Crystal Reports 7.0 | Yes | Yes | Yes |
* Patch QO09952 required for outbound mail notifications on W2K Servers if not running 5.5/SP2.
** Lotus Mail/MAPI mail interface must be properly configured and verified before the Service Desk 5.5/5.5.1 mail interface will work.
Contact Lotus Technical Support should you need assistance in getting the LOTUS/MAPI interface working properly.
*** IE 6.0 requires patch QO09955 if not running 5.5/SP2
**** SMTP based Outbound only email support requires patch QO121339 if not running 5.5/SP2
Visit our website at http://supportconnectw.ca.com/public/ahd_paradigm/uni_ahdsupp.asp for access to all available patches.