February 4, 2021

To:          CA Service Management Customers

From:     CA Service Management Product Team

Subject:  General Availability Announcement for CA Service Management 17.2 Roll-Up 12

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly announce updated releases and maintenance for our products.

Today, we are pleased to announce the availability of CA Service Management 17.2 Roll-Up 12.  This Roll-Up includes all maintenance published prior to this update. By installing this Roll-Up, you ensure that your systems are current on maintenance for CA Service Management 17.2.  

The CA Service Management 17.2 Roll-Up 12 delivers

• Usability enhancements to the CMDB Visualizer. The enhancements enable users to
• Switch to full-screen mode for better visibility of the graph
• Creation of CI relationships without switching to the classic interface
• Enable Service Desk Manager's Mail Eater with OAuth 2.0

In addition to the above-mentioned enhancements, this update includes quality improvements for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), xFlow & Service Point. We encourage you to visit the CA Service Management 17.2.0.12 release notes for a summary of quality enhancements included in this patch and to also review the install instructions prior to applying the patch.

Please visit the CA Service Desk Manager product information page on the Broadcom Support Online website at https://support.broadcom.com/ for detailed information concerning this Service Pack, up-to-date support information, and the latest technical bulletins. 

You can download your copy of CA Service Management 17.2 Roll-Up 12 from Broadcom Support Online.

• Service Management: https://support.broadcom.com/external/content/release-announcements/CA-Service-Management-Solutions--Patches/6462
• Service Desk Manager (SDM): https://support.broadcom.com/external/content/release-announcements/CA-Service-Desk-Manager-Solutions--Patches/6396
• Service Catalog (SLCM): https://support.broadcom.com/external/content/release-announcements/CA-Service-Catalog-iCan-View-Solutions--Patches/6348
• CA Asset Portfolio Management (ITAM): https://support.broadcom.com/external/content/release-announcements/CA-Asset-Portfolio-Management-Solutions--Patches/3369

If you have any questions or require assistance please contact Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301.  You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country. 

Should you need any assistance, our Broadcom Services experts can help.  For more information on Broadcom Services and how you can leverage our experience, please visit https://www.broadcom.com/support/ca/services-support/ca-services.

Your success is very important to us, and we look forward to continuing our successful partnership with you.