September 01, 2001

Dear valued Jasmine Portal client:

With the release of Jasmine Portal 3.01(formally know as EUREKA: Portal), we are sending you this Product Information Bulletin (PIB) to notify you about changes in the technical support provided for Jasmine Portal.

Computer Associates will continue to provide support for clients who are using versions 2.5 and higher, of Jasmine Portal and hold an active maintenance contract. Support for versions 2.1or 2.0, however, will be limited after December 31, 2001.

It is important that you understand what these support changes mean. For clients with versions 2.1 or 2.0, CA will continue to provide telephone support (Level 1) and some debugging support (Level 2). Any new bugs that may be discovered in versions 2.1or 2.0 will be investigated, and the Level 2 support manager will determine if fixing the 2.1 or 2.0 release is warranted. In most instances, if a problem has been corrected in the current GA release of Jasmine Portal 3.01, the fix will not be retrofitted to versions 2.1or 2.0. Also, new releases of supporting software-databases, operating system, communication software, etc.-will only be supported in the current GA release after verification. Support for these items will not be provided for in the 2.1 or 2.0 versions.

For these reasons, we would like to encourage you to upgrade to the latest release of Jasmine Portal in order to ensure uninterrupted support for all your issues.

We look forward to a continued partnership with you. The success of your company is very important to us. If you have any questions, please contact our Jasmine Portal technical support team at 877-584-7276 between the hours of 8:00am and 6:00pm Eastern time.

Regards,

Paul Giaquinto
Director of Technical Support