CA eHealth End of Life Announcement


01 May 2017

08 August 2016

Date:  May 01, 2017
To: CA eHealth, CA Infrastructure Management 1.0, and CA Infrastructure Performance 1.0 Customers
From: The CA Technologies CA eHealth Product Team
Subject: End of Life Announcement for CA eHealth

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. To focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software and will be discontinuing technical support on CA eHealth, which was also part of the CA Infrastructure Management 1.0 and CA Infrastructure Performance 1.0 composite solutions.

CA eHealth was introduced in the mid-1990s and progressively developed until 2012 when CA launched CA Performance Management as its next-gen solution for analyzing and optimizing network experience. The main CA eHealth capabilities are now part of CA Performance Management; key integrations with the SystemEDGE systems management technology are also available with CA Unified Infrastructure Management.

CA Performance Management also addresses five of the most common requests for contemporary network operations:

  • SDN-Ready
    • Network virtualization is growing across data center and WAN and organizations require end-to-end view across both physical and virtual network architectures
  • Big Data Architecture
    • Fast and efficient data collection, dashboarding reporting as well as native multi-tenancy and SNMPv3 support
  • Prescriptive Analytics
    • Rich diagnostics, real-time analysis, sophisticated baselining
  • Innovative Visualizations
    • Fully web based and out-of-the-box heat charts and score cards; easy to create custom dashboards
  • Open and Extensible Architecture
    • Open API enables bidirectional integrations and third-party applications

For information on CA Performance Management, please visit CA Support Online for the CA Performance Management product pages and documentation; additional information is available in the CA Performance Management user community and details of CA the eHealth transition to CA Performance Management are posted here.

At this time, we encourage you to plan for a migration of your licenses to the latest version of CA Performance Management as soon as possible, so you can take full advantage of the features and enhancements this solution has to offer.

CA Technologies would like to make your transition to CA Performance Management as straightforward as possible, so we are offering the following:

  • The latest supported Version/Release of CA Performance Management, at no charge, if you have an active maintenance contract for CA eHealth. Product information, documentation and user community support can be found at the links above.
  • Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your transition. CA Support complements our services team by providing transition support services to help ensure your success. Transition support services provides 24x7x365 access to CA Support and direct access during business hours to a designated support resource who will provide support on the transition from start to finish, and for 30 days after your transition is complete. Additional information can be found in Seven Strategies for Successful Upgrade  and Upgrade Services available on   Please contact your CA account representative to receive a quote for such services.
  • Transition assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office as listed here.
  • Until May 1, 2018, Support will continue to provide 24x7 L1 support but CA does not plan to release any addition eHealth content. CA Technical Support recommends performing regular backups of the CA eHealth database to ensure recovery should a disaster recovery need to take place.
  • After May 1,2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.
  • Extended Support will not be available.
  • This announcement does not affect the end of support date for CA eHealth releases 6.0.x Japanese and 6.1.x Japanese, for which support will end on November 15, 2017 as previously announced.

In accordance with the CA Support Policy and Terms posted here, please consider this email your written notification of End of Life of CA eHealth. This means CA eHealth will no longer be enhanced from May 1, 2017 and maintenance and technical support will be discontinued effective May 1, 2018.