Date: January 07, 2013

In a continuing effort to streamline operations, CA Technologies has recently chosen to standardize on Cisco’s WebEx suite of industry-leading online collaboration tools. Doing so will increase efficiency in the areas of internal and external meetings, support sessions and provide a more consistent look and feel to our customer-visible meeting capabilities. At the same time, CA Support will continue to provide our customers with the high quality of remote troubleshooting tools and techniques that they have become accustomed to.

We have made every effort to minimize the effect of this change on our customers. You will continue to connect to remotesupport.ca.com as before and be asked by the technician to agree to the terms and conditions, then enter a session code and proceed as before.

Important dates:

January 07, 2013: You may see some CA Support Technicians start to use WebEx Support Center.

January 21, 2013: WebEx Support Center will be used exclusively.