CA Service Operations Insight Connectors

Service Operations Insight (SOI) Manager

6482

16 December 2024

27 January 2020

IFW Connectors               

Connector For

Date Released

Version

Product Version Compatibility

Prerequisites

Image

Documentation

CA Unified Infrastructure Management Connector 12/22/2023 3.9.5

DX Unified Infrastructure Management (UIM)  20.4 (CU9)

Integration Services 4.2 CU5

ZIP

Click here for Documentation
MS SCOM 12/22/2023 4.7.3

SCOM 2019, SCOM 2022

Integration Services 4.2 CU5

ZIP

Click here for Documentation
ServiceNow Connector 12/16/2024 4.7.0

ServiceNow Xanadu

ServiceNow Washington

Integration Services 4.3

ZIP

Click here for Documentation
ServiceNow Connector 12/22/2023 4.6.3

ServiceNow Tokyo

ServiceNow Utah

ServiceNow Vancouver

Integration Services 4.2 CU5

ZIP

Click here for Documentation
BMC Atrium CMDB and BMC Remedy Connector 12/16/2024 5.7.0

BMC Atrium 20.02
BMC Remedy 9.1

Integration Services 4.3

ZIP

Click here for Documentation
BMC Atrium CMDB and BMC Remedy Connector 12/22/2023 5.6.0

BMC Atrium 20.02
BMC Remedy 9.1

Integration Services 4.2 CU5

ZIP

Click here for Documentation
CA Helpdesk Connector 11/19/2024 1.3.0

ServiceNow Washington

HPSM 9.64 and 9.80

SOI Manager 4.3

ZIP

Click here for Documentation
CA Helpdesk Connector 10/14/2024 1.2.4

ServiceNow Vancouver

HPSM 9.64

SOI Manager 4.3

ZIP

Click here for Documentation
CA Helpdesk Connector 11/22/2023 1.2.3

ServiceNow Vancouver

HPSM 9.64

SOI Manager 4.2 CU5

ZIP

Click here for Documentation
HP uCMDB Connector 01/18/2024 5.4.4

HP uCMDB 2020.05

Integration Services 4.2 CU5

ZIP

Click here for Documentation
CA Spectrum 01/24/2020 2.0.0.259 DX NetOps Spectrum
22.2.2
DX NetOps Spectrum
21.2.4
DX NetOps Spectrum
21.2.2
DX NetOps Spectrum
21.2.1
DX NetOps Spectrum
10.4.x

Integration Services 4.2 CU4

Refer: KB 249319

ZIP Click here for Documentation 
SNMP-GENERIC 11/27/2024 4.4.0   Integration Services 4.3
ZIP
Click here for Documentation
SNMP-GENERIC 09/09/2022 4.3.2   Integration Services 4.2 CU5
ZIP
Click here for Documentation

APM Connector

11/19/2024

4.1.0

CA APM 10.8
CA APM SaaS
Integration Services 4.3 ZIP Click here for Documentation

APM Connector

11/08/2022

4.0.2

CA APM 10.8
CA APM SaaS
Integration Services 4.2 CU5 ZIP Click here for Documentation

APM Connector

12/07/2022

3.6.6

CA APM 10.8
Integration Services 4.2 CU5 ZIP Click here for Documentation
 

Catalyst Connectors               

Connector For

Date Released

Version

Product Version Compatibility

Prerequisites

Image

Documentation

Service Now 03/08/2023 4.6.2

New York, Orlando, and Paris, Tokyo

Catalyst Container 3.4.4

ZIP

Click here for Documentation
HP uCMDB Connector 01/03/2023 5.4.3

HP uCMDB 2020.05

Catalyst Container 3.4.4

ZIP

Click here for Documentation
CA Unified Infrastructure Management 04/07/2023 3.9.4

DX Unified Infrastructure Management (UIM)  20.4 (CU5, CU6)

 

Catalyst Container 3.4.4 ZIP Click here for Documentation
SNMP-GENERIC 05/04/2023 4.3.2   Catalyst Container 3.4.4 ZIP Click here for Documentation

MS SCOM

07/21/2023

4.7.2

SCOM 2016, SCOM 2019, SCOM 2022

Catalyst Container 3.4.4 ZIP Click here for Documentation
 

Catalyst Container

Container for CA Service Operations Insight r4.2 3.4.4 Click here for Documentation
 

Connectors Compatibility Matrix

Compatibility Matrix for Connectors on Integration Services and Catalyst Container Matrix