CA Service Operations Insight Connectors
Service Operations Insight (SOI) Manager
6482
05 March 2026
27 January 2020
IFW Connectors
Connector For |
Date Released |
Version |
Product Version Compatibility |
Prerequisites |
Image |
Documentation |
| CA Unified Infrastructure Management Connector | 02/28/2025 | 4.0.0 |
DX Unified Infrastructure Management (UIM) 23.4 |
Integration Services 4.3 CU1 and later |
Click here for Documentation | |
| CA Unified Infrastructure Management Connector | 12/22/2023 | 3.9.5 |
DX Unified Infrastructure Management (UIM) 20.4 (CU9) |
Integration Services 4.2 CU5 |
Click here for Documentation | |
| MS SCOM | 05/26/2025 | 4.9.0 |
SCOM 2025, SCOM 2022, SCOM 2019 |
Integration Services 4.3 CU1 and later |
Click here for Documentation | |
| MS SCOM | 02/28/2025 | 4.8.0 |
SCOM 2022, SCOM 2019 |
Integration Services 4.3 CU1 and later |
Click here for Documentation | |
| MS SCOM | 12/22/2023 | 4.7.3 |
SCOM 2022, SCOM 2019 |
Integration Services 4.2 CU5 |
Click here for Documentation | |
| ServiceNow Connector | 12/16/2024 | 4.7.0 |
ServiceNow Yokohama ServiceNow Washington |
Integration Services 4.3 CU1 and later |
Click here for Documentation | |
| ServiceNow Connector | 12/22/2023 | 4.6.3 |
ServiceNow Tokyo ServiceNow Utah ServiceNow Vancouver |
Integration Services 4.2 CU5 |
Click here for Documentation | |
| BMC Atrium CMDB and BMC Remedy Connector | 12/16/2024 | 5.7.0 |
BMC Atrium 20.02 |
Integration Services 4.3 CU1 and later |
Click here for Documentation | |
| BMC Atrium CMDB and BMC Remedy Connector | 12/22/2023 | 5.6.0 |
BMC Atrium 20.02 |
Integration Services 4.2 CU5 |
Click here for Documentation | |
| CA Helpdesk Connector | 11/19/2024 | 1.3.0 |
ServiceNow Yokohama ServiceNow Xanadu ServiceNow Washington HPSM 9.64 and 9.80 |
SOI Manager 4.3 CU1 and later |
Click here for Documentation | |
| CA Helpdesk Connector | 10/14/2024 | 1.2.4 |
ServiceNow Vancouver HPSM 9.64 |
SOI Manager 4.3 CU1 and later |
Click here for Documentation | |
| CA Helpdesk Connector | 11/22/2023 | 1.2.3 |
ServiceNow Vancouver HPSM 9.64 |
SOI Manager 4.2 CU5 |
Click here for Documentation | |
| HP uCMDB Connector | 04/25/2025 | 5.5.0 |
HP uCMDB 2025.05 |
Integration Services 4.3 CU1 and later |
Click here for Documentation | |
| HP uCMDB Connector | 01/18/2024 | 5.4.4 |
HP uCMDB 2020.05 |
Integration Services 4.2 CU5 |
Click here for Documentation | |
| CA Spectrum | 03/05/2026 | 2.0.0.260 | DX NetOps Spectrum 25.4.x DX NetOps Spectrum 24.3.x
DX NetOps Spectrum
23.3.x
|
Integration Services 4.3 CU1 and later |
ZIP | Click here for Documentation |
| CA Spectrum | 01/24/2020 | 2.0.0.259 | DX NetOps Spectrum
24.3.x
DX NetOps Spectrum
23.3.x
DX NetOps Spectrum
22.2.2
|
Integration Services 4.2 CU5 Refer: KB 249319 |
ZIP | Click here for Documentation |
| SNMP-GENERIC | 11/27/2024 | 4.4.0 | Integration Services 4.3 CU1 and later | ZIP |
Click here for Documentation | |
| SNMP-GENERIC | 09/09/2022 | 4.3.2 | Integration Services 4.2 CU5 | ZIP |
Click here for Documentation | |
|
APM Connector |
11/19/2024 |
4.1.0 |
CA APM 10.8
CA APM SaaS
|
Integration Services 4.3 CU1 and later | ZIP | Click here for Documentation |
|
APM Connector |
11/08/2022 |
4.0.2 |
CA APM 10.8
CA APM SaaS
|
Integration Services 4.2 CU5 | ZIP | Click here for Documentation |
|
APM Connector |
12/07/2022 |
3.6.6 |
CA APM 10.8
|
Integration Services 4.2 CU5 | ZIP | Click here for Documentation |
Catalyst Connectors
Connector For |
Date Released |
Version |
Product Version Compatibility |
Prerequisites |
Image |
Documentation |
| Service Now | 03/08/2023 | 4.6.2 |
New York, Orlando, and Paris, Tokyo |
Catalyst Container 3.4.4 |
Click here for Documentation | |
| HP uCMDB Connector | 01/03/2023 | 5.4.3 |
HP uCMDB 2020.05 |
Catalyst Container 3.4.4 |
Click here for Documentation | |
| CA Unified Infrastructure Management | 04/07/2023 | 3.9.4 |
DX Unified Infrastructure Management (UIM) 20.4 (CU5, CU6)
|
Catalyst Container 3.4.4 | ZIP | Click here for Documentation |
| SNMP-GENERIC | 05/04/2023 | 4.3.2 | Catalyst Container 3.4.4 | ZIP | Click here for Documentation | |
|
MS SCOM |
07/21/2023 |
4.7.2 |
SCOM 2016, SCOM 2019, SCOM 2022 |
Catalyst Container 3.4.4 | ZIP | Click here for Documentation |
Catalyst Container
| Container for CA Service Operations Insight r4.2 | 3.4.4 | Click here for Documentation |
Connectors Compatibility Matrix
| Compatibility Matrix for Connectors on Integration Services and Catalyst Container | Matrix |