CA Service Desk Manager r12.7 Cumulative #2 Patch Published
6417
24 May 2019
24 May 2019
Date: March 25, 2014
Please plan to install these mandatory published patches to be on the latest maintenance as the frequency of post cumulative test fix patches will require the published patches as a prerequisite.
This cumulative #2 patch includes a number of corrections denoted by Service Desk component, Service Desk Server (USRD). You can download the cumulative #2 patches here, https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={4B755BA2-6331-43AD-B084-FB4B8F76AD4E}.
For a smooth transition to our published patches, please review our Cumulative Incidents.
A list of the problems resolved by the cumulative #2 patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below. Please note that all corrections included in cumulative patch #1 are also rolled up into cumulative #2. The list of corrections included in cumulative #1 can be found here: https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={5C09EE57-B0DD-4F17-9415-C540F2B81F18}.
Note: This cumulative is delivered via two separates patches, one that contains binary and JavaScript deliverables and another language specific patch that contains HTMPL files. They should be applied together. Please see the patch documentation for more information.
| Component | Problem # | Description | Urgency |
| USRD | 415 | LDAP MERGE HANG | High |
| USRD | 432 | LDAP UPDATE NOT WORKING FOR CONTACT WITH SINGLE QUOTE | Medium |
| USRD | 654 | PDM_EDIT.PL THROWS AN ERROR WHILE CONFIGURING DOMSRVRS | Medium |
| USRD | 681 | USER LOGON MAY HANG WHEN EEM IS CONFIGURED | Medium |
| USRD | 729 | WEB WILD CARD SEARCH DOES NOT WORK | Medium |
| USRD | 810 | BOPLGIN CPU SIPKE | Medium |
| USRD | 811 | BOXI INTEGRATION FAILS WHEN PDMWEB.EXE IS RENAMED | Medium |
| USRD | 941 | DOUBLE QUOTE IN TEMPLATE NAME PROBLEM | Medium |
| USRD | 1014 | WRONG MENU FOR CHANGE ORDERS | Medium |
| USRD | 1071 | CREATION OF INCIDENT WITH INCIDENT AREA FAILS FOR EMPLOYEE | Medium |
| USRD | 1074 | MANUAL NOTIFICATION EMAIL REMOVES BACKSLASH | |
| USRD | 1077 | ATTACHMENTS NOT DOWNLOADED FROM EMPLOYEE/CUSTOMER INTERFACE | Medium |
| USRD | 1111 | BROKEN LINKS FLAGGED INCORRECTLY IN KNOWLEDGE DOCUMENTS | Medium |
| USRD | 1120 | ATTACHMENTS NOT WORKING | Medium |
| USRD | 1142 | AUTO EVENTS FIRE FOR INACTIVE EVENTS | Medium |
| USRD | 1218 | INVALID HTML CONVERSION OF OPEN AND CLOSED CURLY BRACKET | Medium |
| USRD | 1249 | ORPHANED BLANK WINDOW WHEN DOWNLOADING ATTACHMENT | Medium |
| USRD | 1263 | ATTACHMENT MIGHT FAIL WITH AHD05949 ERROR MESSAGE | High |
| USRD | 1282 | INTERNAL NOTIFICATIONS TO GROUPS DO NOT WORK | Medium |
| USRD | 1516 | PDM_CONFIGURE REQUIRES SYSDBA PRIVILEGE | Medium |
| USRD | 1531 | UNABLE TO CREATE CONFIGURATION ITEMS | Medium |
| USRD | 1539 | LDAP SYNC OR IMPORT PROCESS MAY HANG | Medium |
| USRD | 1553 | CGI TIMEOUT MAY HAPPEN WHILE CREATING A NEW TICKET | High |
| USRD | 1600 | REDIRECT TO EEM HOME PAGE WHEN EEM PASSWORD EXPIRES | Medium |
| USRD | 1688 | PDM_TOMCAT.LOG SHOWS EXCEPTIONS FROM THE PDMEXPORT SERVLET | Medium |
| USRD | 1701 | WRONG REFRESH CACHE MESSAGE SHOWN FOR IE8 BROWSER | Low |
| USRD | 1717 | CGI TIME OUT WHILE VIEWING A TICKET | Medium |
| USRD | 1718 | PDM_LDAP_IMPORT MAY NOT EXIT UNDER CERTAIN CONDITION | Medium |
| USRD | 1746 | IMPACT EXPLORER WINDOW DOES NOT LOAD | Medium |
| USRD | 1799 | UNUSABLE SAVE VERSION BUTTON ON KNOWLEDGE DOCUMENT | Medium |
| USRD | 1826 | AHD05915 ERROR WHEN SAVING A CHANGE ORDER CREA | Medium |
| USRD | 1837 | AHD04116 ERROR WHEN CREATING A CHANGE ORDER FROM TICKET | Low |
| USRD | 1844 | IDLE BACKGROUND LIST PAGE MAY GET EXPIRED | Medium |
| USRD | 1857 | WHITE SCREEN IS DISPLAYED FOR PRE INSTALLED AGENT LAUNCH | Medium |
| USRD | 1862 | USER CANNOT SELECT 'ROOT CAUSE' IN FIELD MAPPING | Medium |
| USRD | 1864 | DUPLICATE ERROR WHEN LREL ATTACHED AGAIN IN ERROR CASE | Medium |
| USRD | 1865 | KNOWLEDGE TREE REWORK VIEW | Low |
| USRD | 1871 | PROPERTIES NOT FILLED WHEN SAVING TICKET | Medium |
| USRD | 1874 | CONTEXT MENU DISPLAYED IN THE WRONG LOCATION | Medium |
| USRD | 1876 | RISK SURVEY SUBMITTED DATE IS SHOWN IN SERVER TIME ZONE | Low |
| USRD | 1878 | KNOWLEDGE MANAGEMENT SCHEDULE NOT SHOWING ALL EVENTS | Medium |
| USRD | 1881 | PDM_EXTRACT COULD NOT PARSE NON-SPACE SEPARATED TOKENS | Low |
| USRD | 1882 | UNABLE TO CREATE DOCUMENT WITH IMAGES ON SECONDARY SERVER | High |
| USRD | 1889 | PREVIEW_CHG.HTMPL DOES NOT SHOW AFFECTED END USER CORRECTLY | Low |
| USRD | 1890 | APPROVAL PROCESS TEMPLATE REVERTS BACK TO DEFAULT ON REWORK | Low |
| USRD | 1893 | NON ADMINISTRATOR USERS CAN CREATE/UPDATE CHANGE WINDOW | Medium |
| USRD | 1895 | FOCUS NOT SET TO FIND SIMILAR TAB ON A KNOWLEDGE DOCUMENT | Medium |
| USRD | 1896 | TITLE NOT EXPORTED WHILE EXPORTING RECENT DOCUMENTS LIST | Low |
| USRD | 1897 | EXPORT BUTTON EXPORTS WRONG DATA | Medium |
| USRD | 1910 | NO MOUSEOVER MENU FOR ATTACHMENTS | Low |
| USRD | 1912 | ANALYST NOT IN GROUP INVALID SAVE | Low |
| USRD | 1913 | HIDDEN SCROLL BAR AFTER EDIT-IN-LIST OPERATION | Low |
| USRD | 1917 | KNOWLEDGE DOCUMENT CANNOT BE EMAILED TO A GROUP | Low |
| USRD | 1923 | EDIT IN LIST MAY FAIL WHEN NEW VALUE CONTAINS APOSTROPHE | Medium |
| USRD | 1924 | LARGE MAIL SENT TO SERVICE DESK MAY DISRUPT EMAIL PROCESSING | Medium |
| USRD | 1929 | AHD05072 ERROR WHILE UPDATING MEMBERS TO A NEW GROUP | Medium |
| USRD | 1930 | TOOLBAR WITH SINGLE REPORTS TAB DOES NOT LOAD COMPLETELY | Medium |
| USRD | 1931 | STORED QUERIES INVOLVING 'OR' OPERATOR DOES NOT WORK | Low |
| USRD | 1934 | SCOREBOARD NODE CANNOT BE ADDED BECAUSE ROLEID IS -1 | Medium |
| USRD | 1937 | EVENTS TRIGGER EVEN AFTER TICKET BECOMES INACTIVE | Low |
| USRD | 1938 | INACTIVE WORKFLOW TASKS ARE NOT LISTED | Medium |
| USRD | 1939 | AUTOFILLING OF TICKET SHOW FIELD COMPLETION IN PROGRESS | Medium |
| USRD | 1950 | SELECTING FROM AUTOSUGGEST OPENS POPUP WINDOW | Medium |
| USRD | 1952 | AHD58004 RESPONSE FOR AN ANONYMOUS USER FROM EMAIL | Medium |
| USRD | 1954 | CHANGE ORDER FOCUS CHANGES TO WORK FLOW TAB | Medium |
| USRD | 1956 | GRLOADER FAILS TO POPULATE TENANT IN TWA | Medium |
| USRD | 1958 | AUTO SUGGEST FEATURE DOES NOT WORK FOR STRINGS WITH & | Low |
| USRD | 1960 | UTF8 TO MULTIBYTE STRING CONVERSION ERROR | Medium |
| USRD | 1962 | SCROLLBARS JUMPING ON DETAIL FORMS IF FOCUSFIELDS ARE BOTTOM | Low |
| USRD | 1963 | INCORRECT DATE SELECTED FOR DAY VIEW IN CHANGE SCHEDULER | Medium |
| USRD | 1966 | CHANGE CALENDER SHOWS AM FOR PM BETWEEN 12 PM AND 1 PM | Medium |
| USRD | 1968 | LOGIN PROBLEM WHEN DATABASE IS CASE SENSITIVE | Low |
| USRD | 1969 | INCORRECT STATUS WHEN IT IS SET AS 'LOOKUP=NO' | Low |
| USRD | 1971 | PDM_LOAD FAILS FOR LARGE DATA | Low |
| USRD | 1974 | MULTIPLE RESPONSES MAY BE INCORRECTLY ALLOWED FOR SURVEYS | Medium |
| USRD | 1977 | AHD04608 ERROR IS RETURNED WHEN DOING EDIT IN LIST | Medium |
| USRD | 1979 | GROUP STATUS CANNOT BE SET TO ACTIVE | Low |
| USRD | 1981 | TIME SPENT IS ADDED TWICE IN THE ACTIVITY LOG FOR TRANSFER | Low |
| USRD | 1986 | HITTING ENTER WHEN ATTACHING URL AS AN EMPLOYEE GIVES ERROR | Medium |
| USRD | 1992 | LOGIN FAILS FOR CONTACTS WITH ACCESS TYPE USING PIN FIELD | Medium |
| USRD | 1993 | INCORRECT TYPE VALUE IN P_GROUPS TABLE | Low |
| USRD | 1994 | DATE FORMAT IN ACTIVITY LOG MESSAGES MAY BE INCORRECT | Medium |
| USRD | 1995 | SESSIONS MAY NOT TIMEOUT | Medium |
| USRD | 1996 | INCORRECT PERSONAL RESPONSE WHEN EMBEDDED TAG HAS % | Low |
| USRD | 1997 | INLINE KNOWLEDGE DOCUMENT LINKS ARE NOT BEING TRACKED | Low |
| USRD | 1999 | CLASSIC WORKFLOW TASKS LIST DOES NOT REFRESH | Low |
| USRD | 2000 | DEFAULT PROPERTIES NOT USED ON CREATE TICKET | Low |
| USRD | 2007 | MANUAL NOTIFY FAIL WHEN MULTIPLE NOTIFICATION RULES DEFINED | Low |
| USRD | 2009 | BACKSLASHES IN TICKET AREA PROPERTIES LOST ON TICKET EDIT | Low |
| USRD | 2010 | DOUBLE ACTIVITY LOG ENTRIES FOR A TICKET WITH SERVICE TYPE | Medium |
| USRD | 2011 | LOCALIZED CHARACTERS IN MAIL_FROM_ADDRESS GETS GARBLED | Medium |
| USRD | 2015 | MISSING 'SPECIAL HANDLING' YELLOW BAR | Low |
| USRD | 2020 | AUTOSUGGEST SHOWS INACTIVE OR DELETED DATA IN SEARCH FORMS | Medium |
| USRD | 2025 | UNABLE TO UPLOAD ATTACHMENTS | Medium |
| USRD | 2030 | HORIZONTAL SCROLLBAR IN USER VIEW OF KNOWLEDGE DOCUMENT | Medium |
| USRD | 2033 | IMPACT AND URGENCY BLANKED OUT ON SAVING A TICKET | High |
| USRD | 2034 | PUBLIC CATEGORY IS MISSING IN MULTI TENANT ENVIRONMENT | Medium |
| USRD | 2036 | CARTESIAN JOIN WHILE FETCHING SERVICE TYPES AT STARTUP | Medium |
| USRD | 2046 | CLICKING ON THE RECONCILIATION TAB RESULTS IN ERROR | Medium |
| USRD | 2049 | FAMILY GETS A DEFAULT VALUE ON SEARCHING CONFIGURATION ITEM | Medium |
| USRD | 2050 | CATEGORY NOT FILLED IN FROM THE TEMPLATE FOR ANALYST CONSOLE | Medium |
| USRD | 2051 | SERVICE TYPE MAY NOT BECOME ATTACHED VIA AFFECTED SERVICE | Medium |
| USRD | 2056 | SQLCHECKR12UNIQUEINDEXES.SQL RETURNS DUPLICATE ROWS | Medium |
| USRD | 2058 | KEYWORD BEING TRUNCATED DURING KNOWLEDGE SEARCH | Low |
| USRD | 2060 | UNABLE TO CREATE NEW TICKETS WHILE BOP-LOGIN IS UNAVAILABLE | Low |
| USRD | 2061 | HTML TEXT APPEARING FOR CATEGORY AND AREA PROPERLY FIELD | Medium |
| USRD | 2064 | MALFORMED ADDITIONAL WHERE CLAUSE IN SEARCH FILTER | Low |
| USRD | 2065 | EMAIL LINKS DO NOT WORK WITH INTERNET EXPLORER 9 | Medium |
| USRD | 2066 | TICKET NOT UPDATED VIA EMAIL WHEN SUBJECT HAS SPECIAL CHARS | Low |
| USRD | 2068 | ABLE TO CREATE NEW TICKETS WITH INACTIVE AREA/CATEGORY | Low |
| USRD | 2069 | CANNOT CLOSE TICKET WHEN 'MUST COMMENT' OPTION IS ENABLED | Medium |
| USRD | 2070 | CMDB VISUALIZER PERFORMS POOR WITH ORACLE DATABASE | Medium |
| USRD | 2075 | NON-ANALYST USER CANNOT BE AN ASSIGNEE FOR A WORKFLOW TASK | Low |
| USRD | 2081 | NO ERROR MESSAGE WHILE UPDATING INVALD STATUS TRANSITIONS | Low |
| USRD | 2082 | USER AUTHENTICATION FAILURE WHEN EEM SERVER IS RESTARTED | Medium |
| USRD | 2084 | EXPORT MAY RETURN ALL ACTIVE CONTACTS | Low |
| USRD | 2085 | WEB INTERFACE LOOPS AND CREATES LARGE NUMBER OF SESSIONS | Medium |
| USRD | 2091 | CAB CONSOLE MAY CHANGE THE DATE FORMAT IN THE ACTIVITIES TAB | Medium |
| USRD | 2098 | HTML COMMENT START TAG WITHOUT CLOSING TAG MAY CAUSE ERRORS | Low |
| USRD | 2100 | NEGATIVE DURATION ACCEPTED USING THE WEB INTERFACE | Low |
| USRD | 2102 | CHANGE CONFLICTS ON A CHANGE ORDER WILL SHOW HTML CODE / TAG | Medium |
| USRD | 2104 | EXTRA SCROLLBARS APPEAR WHEN ZOOM LEVEL IS CHANGED FOR IE | Low |
| USRD | 2105 | CHANGE PASSWORD AT NEXT LOGIN IN EEM SERVER DOES NOT WORK | Medium |
| USRD | 2106 | INCORRECT ALERT MESSAGE WHILE SAVING ACTIVITY LOGS | Low |
| USRD | 2113 | KT_DAEMON MAY TERMINATE WITH STRING TOO BIG ERROR | Medium |
| USRD | 2114 | SIMULATION OPTION OF GRLOADER INACTIVATES TWA ENTRY | Medium |
| USRD | 2115 | EXPORTING DATE COLUMN FAILS WHEN UNIX TIMESTAMP IS NEGATIVE | Medium |
| USRD | 2116 | USING '&' IN THE EXPORT WHERE CLAUSE MAY CAUSE ERRORS | Medium |
| USRD | 2118 | INCONSISTENT ATTACHMENT FONT SIZE USED IN KNOWLEDGE DOCUMENT | Low |
| USRD | 2120 | GROUP SCROLL BAR MISSING IN EDIT MODE | Low |
| USRD | 2121 | NO NOTIFICATIONS FOR CONFIGURATION ITEM'S OTHER CONTACTS | Medium |
| USRD | 2122 | BLANK WEB REPORTS WHEN DATA PARTITION RESTRICTION ON IMPACT | Low |
| USRD | 2123 | MOUSEOVER PREVIEW FAILS FOR USER ID WITH APOSTROPHE | Low |
| USRD | 2125 | ACTIVITIES TAB SCROLL BAR MISSING IN EDIT MODE | Medium |
| USRD | 2126 | WEBENGINE HANGS WITH UNCLEARED USER SESSIONS | Medium |
| USRD | 2129 | MAIL EATER UNABLE TO CREATE TICKETS FOR DUPLICATE CATEGORIES | Medium |
| USRD | 2130 | CI FIELD NOT POPULATED PROPERLY IF IT CONTAINS " OR ' | Medium |
| USRD | 2131 | INCORRECT MESSAGE WHEN UPDATING INACTIVE PROBLEM | Medium |
| USRD | 2135 | IMPACT/URGENCY AUTOMATICALLY UPDATED INCORRECTLY | Low |
| USRD | 2137 | HTML CODE COPIED TO THE PARENT LOOK UP FIELD OF A TICKET | Medium |
| USRD | 2138 | ATTACHED SERVICE TYPE CHILD EVENTS ARE NOT CANCELLED | Medium |
| USRD | 2142 | SUB-TENANT USER CANNOT MODIFY CONTACT SETTINGS FOR A GROUP | Low |
| USRD | 2144 | LOOKUP WINDOW APPEARS WITHOUT TABBING OUT WHILE SEARCHING | Low |
| USRD | 2147 | IMPORTING KNOWLEDGE DOCUMENT WITH ASSIGNEE ATTRIBUTE | Medium |
| USRD | 2148 | UNABLE TO DEFAULT PROPERTY VIA MAILBOX RULE | Medium |
| USRD | 2149 | SETTING INACTIVE CATEGORY OF A TICKET VIA EMAIL | Medium |
| USRD | 2150 | MISSING KNOWLEDGE DOCUMENT TEXT ENCLOSED IN < > | Medium |
| USRD | 2153 | MISSING ANNOUCEMENT TIME FOR EMPLOYEE WITH LOCATION | Low |
| USRD | 2154 | CHILD TYPE FILTER MAY CAUSE EXPORT TO FAIL | Medium |
| USRD | 2155 | INVALID RETURN CODE ERRORS IN SERVICE DESK STANDARD LOG | Low |
| USRD | 2157 | WRONG LINK FOR PUBLISHED DOCUMENT IN REWORK NOTIFICATION | Medium |
| USRD | 2161 | TRIGGER ERROR WHILE EDITING SUPPORT AUTOMATION CHAT PRESET | Medium |
| USRD | 2167 | DATABASE PASSWORDS VISIBLE IN CONFIGURE.LOG | Medium |
| USRD | 2169 | CANNOT DELETE WORKFLOW TASK OF A CHANGE ORDER OR ISSUE | Medium |
| USRD | 2170 | AHD04405 SQL PARSE ERROR EXPECTING "(" AT PGROUP | Low |
| USRD | 2172 | CONFIGURATION ITEM ATTRIBUTES SET TO EMPTY STRING IF NULL | High |
| USRD | 2173 | TWO CLICKS NEEDED TO SELECT VALUE IN MONTH DROPDOWN | Medium |
| USRD | 2174 | CANNOT CREATE TENANT SPECIFIC STATUS TRANSITION | Medium |
| USRD | 2175 | ASSIGNEE REMOVED AFTER EVENT FIRES | Low |
| USRD | 2179 | EMPLOYEE/CUSTOMER CANNOT SET GROUP OF TICKET VIA EMAIL | Medium |
| USRD | 2180 | EXPORT BUTTON DOES NOT WORK WHEN CONFIGURED WITH IIS | Medium |
| USRD | 2185 | DOMSRVR PROCESS MAY TERMINATE WHEN CUSTOMIZING SCOREBOARD | High |
| USRD | 2186 | PROBLEM IN TYPING @ ON A PORTUGUESE KEYBOARD | Medium |
| USRD | 2188 | WEB SCREEN PAINTER PUBLISHES INVALID MAJIC SYNTAX | Low |
| USRD | 2189 | SLOW PERFORMANCE DURING TICKET CREATION | Low |
| USRD | 2192 | KNOWLEDGE IMPORT TOOL PDM_KIT HANGS WITH ACCENTED ATTACHMENT | Low |
| USRD | 2194 | AUTO CLOSE CONFIGURATION SETS TEMPLATES STATUS TO CLOSE | Medium |
| USRD | 2198 | NEWLINE MISSING IN FIELD UPDATE ACTIVITY LOGS | Low |
| USRD | 2200 | OPEN KD WINDOW PREVENTS WEB SESSIONS FROM TIMING OUT | Medium |
| USRD | 2202 | WRONG DATE FORMAT FOR THE TRANSFER/ESCALATE ACTIVITY | Low |
| USRD | 2206 | PAGE MIGHT FAIL TO OPEN ONCE 'JOIN ANALYST NOW' IS CLICKED | Medium |
| USRD | 2207 | CONFIGURATION ITEM DROPDOWN GETS RESET TO EMPTY | Medium |
| USRD | 2212 | WEBENGINE MAY TERMINATE ABNORMALLY | High |
| USRD | 2213 | INCORRRECT ACTIVITY LOG MESSAGE ADDED TO A TICKET | Low |
| USRD | 2215 | COPY/PASTE FUNCTION MAY NOT WORK IN REMOTE SESSION | Medium |
| USRD | 2216 | LINKED KNOWLEDGE DOCUMENT NOT ALLOWED TO BE THE SOLUTION | Low |
| USRD | 2217 | ANCHORS GETTING CORRUPT IN KNOWLEDGE DOCUMENTS | Medium |
| USRD | 2218 | EMAIL ATTACHMENTS WITH NO EXTENSION NOT ADDED TO THE TICKET | Low |
| USRD | 2222 | ATTACHMENT ERROR MESSAGE ALIGNMENT IN EMPLOYEE INTERFACE | Low |
| USRD | 2227 | CATEGORY LOOKUP FAILS FOR WILD CARD SEARCHES | Low |
| USRD | 2228 | TICKET AREA MAY NOT GET POPULATED FROM KNOWLEDGE DOCUMENT | Medium |
| USRD | 2229 | INACTIVE ITEMS IN AUTOSUGGESTION LIST | Low |
| USRD | 2232 | WRONG SERVICE TYPE TARGET TIME CALCULATION OF A TICKET | Medium |
| USRD | 2235 | WRONG ALIGNMENT OF PROPERTIES ON EMPLOYEE TICKET PAGE | Medium |
| USRD | 2236 | TICKET AREA MAY NOT GET POPULATED ON ACCEPT AS SOLUTION | Medium |
| USRD | 2243 | EDIT IN LIST ON RISK RANGE MAY NOT WORK | Medium |
| USRD | 2250 | RISK SURVEY PAGE MIGHT NOT DISPLAY CORRECTLY | Medium |
| USRD | 2252 | SLOW PERFORMANCE AFTER DATA PARTITION ON PROB_CATEGORY TABLE | Medium |
| USRD | 2253 | THE 'FILE' FIELD IS MARKED AS REQUIRED | Low |
| USRD | 2257 | WRONG ALIGNMENT OF EXAMPLE ATTRIBUTE ON EMPLOYEE TICKET PAGE | Medium |
| USRD | 2259 | SINGLE SIGNON WITH IT PAM FAILS | Medium |
| USRD | 2260 | DOMSRVR PROCESS MAY TERMINATE ON DOCUMENT REWORK | High |
| USRD | 2261 | PAGE UNREPSONSIVE AFTER EDIT-IN-LIST OPERATION | Low |
| USRD | 2263 | KNOWLEDGE MANAGEMENT SCHEDULE SHOW WRONG EXPIRATION DATES | High |
| USRD | 2264 | CARTESIAN PRODUCT ERROR DUE TO REL_ATTR IN DATA PARTITION | Medium |
| USRD | 2266 | CHANGE ORDER MANUAL NOTIFY RECIPIENTS LIST EMPTY | Low |
| USRD | 2274 | MAILBOX REPOSITORY SELECTION MISSING ON SECONDARY SERVER | Medium |
| USRD | 2276 | CATEGORY LINK LIST BECOMES EMPTY | Low |
| USRD | 2286 | AHD4400 ARGUMENT ERROR WHILE EDITING MESSAGE TEMPLATE | Low |
| USRD | 2287 | INACTIVE AREA IS ACCEPTED WHILE CREATING TICKET | Medium |
| USRD | 2289 | CATEGORY ADDED INCORRECTLY FROM EMAIL INTERFACE OR TEXT API | Medium |
| USRD | 2290 | WRONG AFFECTED END USER FOR TICKET CREATED IN QUICK PROFILE | Low |
| USRD | 2293 | IMPACT AND URGENCY VALUES MAY RESET ON DATA PARTITION ERROR | Medium |
| USRD | 2296 | UNABLE TO JOIN ANALYST WITH HASH SIGN IN SESSION JOIN CODE | Medium |
| USRD | 2297 | ASSIGNEE LOOKUP RETURNS ALL CONTACTS IF GROUP IS READ-ONLY | Low |
| USRD | 2298 | HTTP STATUS 404 ERROR WHEN TRYING TO DOWNLOAD ATTACHMENTS | High |
| USRD | 2301 | DOMSRVR PROCESS MAY TERMINATE INTERMITTENTLT | Medium |
| USRD | 2302 | AUTOSUGGESTED NAME WITH SPACE DOES NOT RETURN SEARCH RESULTS | Medium |
| USRD | 2306 | LOCALIZATION OF MESSAGES NOT GETTING REFLECTED IN SOME AREAS | Low |
| USRD | 2309 | SPINNING HOUR GLASS WHEN A TICKET IS TRANSFERRED TO A GROUP | Medium |
| USRD | 2311 | DUPLICATE COMMENTS ARE SUBMITTED WHEN ALT+S IS USED | Medium |
| USRD | 2312 | JAVASCRIPT ERROR ON SELECTING THE DEPARTMENT VALUE | Low |
| USRD | 2315 | EXPORT FUNCTIONALITY MIGHT NOT WORK ON INTERNET EXPLORER 9 | Medium |
| USRD | 2317 | LIVE CHAT OPENS IN BACKGROUND | Low |
| USRD | 2318 | WEB PAGE ERROR WHEN LOGGING INTO SERVICE DESK | Low |
| USRD | 2319 | EMAIL TICKET MAY BE MISSING DATA IN SOME FIELDS | Low |
| USRD | 2320 | INACTIVE PROPERTY ON OLD TICKETS IS NOT ALLOWED | Medium |
| USRD | 2321 | CONTACT IS NOT ADDED IN MANUAL NOTIFICATION WINDOW | Low |
| USRD | 2324 | SA WEBCHAT LIVE LOG SHOWS TIME IN UTC-5 TIMEZONE | Medium |
| USRD | 2326 | INCORRECT POSITION FOR CHANGE CALENDAR CONTEXT MENU | Low |
| USRD | 2327 | UPLOAD IS IN PROGRESS ERROR WHEN TRYING TO ATTACH DOCUMENT | Medium |
| USRD | 2328 | ENHANCEMENT TO MOVING FOCUS WHEN USING SCREEN READER | Low |
| USRD | 2330 | AHD04416 ERROR FOR LDAP CONTACTS WITH COMMA IN THE NAME | Medium |
| USRD | 2332 | LOG READER PROBLEM AFTER WINDOW RESIZE | Medium |
| USRD | 2334 | SERVICE TARGET TYPES N0T SHOWN FOR TENANTED SERVICE TYPES | Low |
| USRD | 2336 | OPENING ATTACHMENT TAB FROM KNOWLEDGE DOCUMENT HANGS WEB UI | Low |
| USRD | 2337 | RESIZING QUICK PROFILE DOES NOT DISPLAY CONTACT SEARCH PART | Low |
| USRD | 2339 | EMAILED KNOWLEDGE DOCUMENT HTML CONTAINS UNRESOLVED VARIABLE | Low |
| USRD | 2343 | ITPAM 4.0 SP1 and 4.1 SUPPORT | High |
| USRD | 2345 | OPTIONS NOT PROPAGATING TO SECONDARY SERVER | Low |
| USRD | 2347 | ITPAM 4.0 SP1 - STATUS INACTIVE OF RUNNING WF PROCESS. | High |
| USRD | 2350 | TENANT RESTRICTIONS FOR REQUESTER NOT REFLECTED | Medium |
| USRD | 2351 | ATTEMPTING TO EDIT VIP STORED QUERY MAY OUTPUT ERROR | Low |
| USRD | 2354 | "BAD CHARACTER IN CODE" ERROR | Medium |
| USRD | 2356 | UNABLE TO EDIT IN LIST WHEN TICKET OPENED VIA NOTIFICATION | Medium |
| USRD | 2360 | WRONG ADDITIONAL WHERE CLAUSE IN LIST PAGES | Low |
| USRD | 2362 | PDM_CONFIGURE CORRUPTING APACHE CONFIGURATION FILE | Medium |
| USRD | 2363 | QUICK CREATE IN PROGRESS MESSAGE | Low |
| USRD | 2371 | ASSIGNEE NOT BLANKED OUT FOR REQUEST/PROBLEM/ISSUE TICKETS | Low |
| USRD | 2372 | KNOWLEDGE DOCUMENTS IN EDIT MODE USING AVOID POPUPS | Medium |
| USRD | 2376 | ITPAM 4.0 SP1 and 4.1 SUPPORT | High |
| USRD | 2377 | CREATING CERTAIN TICKET TYPES VIA MAIL MAY FAIL | Low |
| USRD | 2378 | UPLOADING ATTACHMENTS MIGHT FAIL USING INTERNET EXPLORER | Medium |
| USRD | 2380 | CATEGORY NOT VISIBLE WHEN CLICKED IN KNOWLEDGE CATEGORY TREE | Low |
| USRD | 2381 | BPVIRTDB_SRVR PROCESS MAY TERMINATE DURING STARTUP | Medium |
| USRD | 2382 | SQL QUERY ERROR DUE TO MISSING TABLE NAME | Medium |
| USRD | 2383 | ERRORS ON REWORKING KNOWLEDGE DOCUMENT VIA NOTIFICATION | Medium |
| USRD | 2384 | INSERT TASKS MIGHT BE MISS-ALIGNED USING INTERNET EXPLORER | Medium |
| USRD | 2386 | EXPORT BUTTON DOES NOT WORK | Medium |
| USRD | 2387 | WEBENGINE PROCESS MAY TERMINATE INTERMITTENTLY | High |
| USRD | 2388 | DAEMON MANAGER AND SLUMP PROCESSES MAY TERMINATE ON SHUTDOWN | Low |
| USRD | 2390 | REST ERRORS DISPLAY OF VALUES | Medium |
| USRD | 2391 | BOP_CMD MIGHT TERMINATE DUE TO MACRO WITH GERMAN CHARACTERS | Medium |
| USRD | 2392 | BOPLGIN PROCESS TERMINATES SPORADICALLY | High |
| USRD | 2393 | GRLOADER FAILURE WITH NULL VALUES | Medium |
| USRD | 2394 | TYPING IN LOOKUP FIELD MAY RESULT IN JAVASCRIPT ERROR | Low |
| USRD | 2396 | REPOSITORY DIRECTORY PATH EXPOSED IN TICKET URL | Low |
| USRD | 2398 | BLACKOUT WINDOW IS NOT DISPLAYED IN CHANGE CALENDAR | Low |
| USRD | 2402 | ACTIVITIES TAB FAILS TO REFRESH | Medium |
| USRD | 2403 | WEB DIRECTOR REDIRECTS TO ERROR PAGE | Medium |
| USRD | 2405 | GETHANDLEFORUSERID WITH APOSTROPHE IN USEID RETURNS ERROR | Medium |
| USRD | 2406 | PDM_SETTENANT REPORT MAY FAIL | Medium |
| USRD | 2408 | DATA PARTITION FAILS TO PREVENT ACCEPTING SOLUTION | Medium |
| USRD | 2409 | LDAP CREATING DUPLICATE CONTACTS DURING LOGIN | Medium |
| USRD | 2412 | LEFT CLICK NOT WORKING AFTER USING KEYBOARD | Low |
| USRD | 2413 | INCORRECT VALUE BEING FETCHED WITH PDM_EXTRACT AND EXPORT | Low |
| USRD | 2414 | BLANK MODIFIED DATE ON DATA PARTITION DETAIL | High |
| USRD | 2417 | ATTACHMENTS ARE LISTED IN ALPHABETICAL ORDER | Medium |
| USRD | 2418 | GRLOADER WITH -TF FAILS | High |
| USRD | 2424 | CONTEXT MENU FOR CHANGE WINDOWS LIST PAGE SHOWS EDIT OPTION | Medium |
| USRD | 2428 | WORKFLOW TASKS MAY NOT USE DEFAULT SERVICE TYPE | Medium |
| USRD | 2431 | CHANGE CALENDAR WITH ACTIVE SET TO EMPTY RETURN WRONG RESULT | Medium |
| USRD | 2432 | ACTIVITY LOG LIST BECOMES BLANK IF DESCRIPTION CONTAINS 'U' | Medium |
| USRD | 2433 | WRONG DATE FORMAT IN ACTIVITY LOG LIST | Medium |
| USRD | 2438 | NSM INTEGRATION BROKEN VIA AHD.DLL | Medium |
| USRD | 2440 | TICKET AREA HIERARCHICAL LOOKUP FORMS CASE SENSITIVE | Medium |
| USRD | 2441 | GETBOPSID() METHOD MAY RETURN INCORRECT ERROR CODE | Medium |
| USRD | 2443 | FAMILY NAME SHOWN AS ASCII CODE IN CMDBVISUALIZER SCRATCHPAD | Low |
| USRD | 2445 | CROSS SITE SCRIPTING WITH SERVICE DESK | Medium |
| USRD | 2448 | BOPSID GRANTS ADMINISTRATOR PRIVILEGES TO UNAUTHORIZED USER | Low |
| USRD | 2449 | PDM_K_REINDEX MAY LEAVE SUSPENDED QUERY | High |
| USRD | 2450 | INADVERTENT CHANGE OF SEARCHING BEHAVIOR - WILDCARD CHARS | High |
| USRD | 2452 | INCORRECT PROJECTED VIOLATION BASED ON WORKSHIFT USED | Medium |
| USRD | 2453 | AREA DEFAULTS NOT WORKS WITH SUPPRESSING HIERARCHICAL SEARCH | Medium |
| USRD | 2454 | QUERIES MIGHT HANG DUE TO DATABASE LOCKS | Medium |
| USRD | 2457 | UNNEEDED 'SIGNIFICANT' MESSAGES PRINTED OUT FROM PROV_BASE.C | Low |
| USRD | 2459 | CREATING NEW MACROS MAY PRESENT INCORRECT BEHAVIOR | Low |
| USRD | 2461 | BPEID_NXD PROCESS MAY LEAVE SUSPENDED QUERIES | High |
| USRD | 2463 | INTERNAL ACTIVITY NOTIFICATIONS ARE VISIBLE | Low |
| USRD | 2464 | BLANK TABLE CELLS MAY NOT DISPLAY ON INTERNET EXPLORER | Medium |
| USRD | 2465 | CROSS SITE SCRIPTING VULNERABILITY | Medium |
| USRD | 2466 | UNABLE TO CREATE NEW INCIDENT FROM KNOWLEDGE TREE | Low |
| USRD | 2467 | CLOSING NEW ACTIVITY WINDOW MAY CAUSE POPUP ALERT MESSAGE | Medium |
| USRD | 2468 | TOMCAT BECOMES UNRESPONSIVE WHILE DOWNLOADING ATTACHMENTS | High |
| USRD | 2471 | INCREASE SIZE OF SERVER ATTRIBUTE IN DOC_REP OBJECT | Low |
| USRD | 2474 | TASKS STARTED OUT OF SEQUENCE MAY BLOCK WORKFLOW | Medium |
| USRD | 2475 | SCROLLBAR MAY BE MISSING FROM SURVEY | Medium |
| USRD | 2476 | TICKET TEMPLATES FIRE NOTIFICATIONS | Low |
| USRD | 2477 | POSSIBLE MEMORY LEAKAGE WITHIN REP_DAEMON PROCESS | Low |
| USRD | 2478 | WHITE SQUARE BOXES IN SUGGESTED WORDS OF SPELLCHECK | Medium |
| USRD | 2479 | PERFORMANCE ISSUE DUE TO DISABLED INDEXES | Medium |
| USRD | 2481 | DETAILED ERROR MESSAGES MAY AID IN SQL INJECTION ATTACKS | Medium |
| USRD | 2482 | SERVICE TYPE EVENTS TO CHANGE TICKET STATUS MAY NOT FIRE | Medium |
| USRD | 2485 | KEEPTAGS PROPERTY NOT WORKING FOR LSCOL MACRO | Low |
| USRD | 2486 | KANA SENSITIVE SEARCH FOR ORACLE | Low |
| USRD | 2488 | DIFFERENT ERROR MESSAGES GIVEN FOR DIFFERENT LOGIN FAILURES | Low |
| USRD | 2489 | WEBENGINE HANGS ON R12.7 ENGLISH WHEN HTMPL IS TRANSLATED | Medium |
| USRD | 2490 | CROSS SITE SCRIPTING (XSS) WITH SERVICE DESK | Medium |
| USRD | 2491 | FRAMESNIFFING MITIGATION USING HTTP HEADER | Medium |
| USRD | 2493 | UPLOADING ATTACHMENTS MIGHT FAIL USING IE 8 OR EARLIER | Medium |
| USRD | 2494 | DATABASE SIZE GROWING DUE TO NOTIFICATIONS | Medium |
| USRD | 2495 | EMPLOYEES MAY INCORRECTLY SEE ATTACHMENTS AS UPLOADED | Medium |
| USRD | 2496 | AUTO CLOSE ACTIVITY LOGGED USING WRONG CONTACT | Low |
| USRD | 2497 | AUTOSUGGEST FAILS WHEN ASSIGNEE FIELD IS MOVED AFTER GROUP | Low |
| USRD | 2501 | SORTING ON LIST PAGE MAY ELIMINATE RESULTS | Low |
| USRD | 2503 | UNABLE TO OPEN ATTACHMENTS DUE TO PARSE ERRORS | Medium |
| USRD | 2504 | EXPORT FAILS IF NO PERMISSION TO ACCESS OWN TENANT DATA | Low |
| USRD | 2505 | PDM_LOAD INSERT OPTION UNAVAILABLE FROM WINDOWS POWER SHELL | Medium |
| USRD | 2507 | EXPORT FAILING DUE TO CONTROL CHARACTERS | Medium |
| USRD | 2510 | FILENAME OF ATTACHMENT CHANGES WHEN UPLOADED VIA WEBSERVICES | Medium |
| USRD | 2511 | BACKLOGGED KPI DATA MAY CAUSE SLOW PERFORMANCE | High |
| USRD | 2512 | VERSIONING TAB FOR A CI NOT REFLECTS DELETED RELATIONS | Low |
| USRD | 2513 | PDM_MAIL_NXD MIGHT NOT SEND ANY EMAILS | Low |
| USRD | 2515 | ACCEPT BUTTON DISPLAYED AFTER DELETEING WF TASK IN EDIT MODE | Medium |
| USRD | 2516 | ERROR 404 WHEN LOGGING IN TO TICKETS IN MOBILE APPS | Medium |
| USRD | 2517 | SCOREBOARD NODES MAY CONTAIN INCORRECT WHERE CLAUSE | Medium |
| USRD | 2519 | TIMESPAN IN VIEW CONSTRAINT MAY CAUSE DOMSRVR TO TERMINATE | Medium |
| USRD | 2520 | UNABLE TO SAVE FORM IN DESIGN PANEL | Low |
| USRD | 2521 | ANALYST CANNOT BE SUPPORT AUTOMATION END USER | Medium |
| USRD | 2522 | KNOWLEDGE APPROVAL ASSIGNEE LIST NOT RESTRICTED | Low |
| USRD | 2524 | ALERT MESSAGE MAY NEED TO BE DISMISSED TWICE | Low |
| USRD | 2525 | NULL RESULTS WITH ATTRIBUTE ALIASES FOR TKT | Medium |
| USRD | 2527 | ESCAPING UNDERSCORE IN SEARCH PATTERNS | Low |
| USRD | 2529 | UPLOADING AN ATTACHMENT MAY APPEAR TO HANG | Medium |
| USRD | 2530 | APPROVAL SETTING FOR KD DISABLES THE SPELL CHECK BUTTON | Low |
| USRD | 2531 | TEMPORARY FILES MAY BE UNNECESSARILY CREATED | Medium |
| USRD | 2535 | ACCEPT BUTTON DISPLAYED AFTER CLOSING THE OVERRIDE RISK FORM | Medium |
| USRD | 2538 | NO KNOWLEGE SEARCH AUDIT TRAIL AFTER RE-LOGIN | Medium |
| USRD | 2539 | MANAGED SURVEYS MAY BE SUBMITTED FOR INCORRECT USER | Medium |
| USRD | 2540 | ERROR WHILE UPDATING THE WORKFLOW TASK STATUS | Low |
| USRD | 2541 | PDM_TRACE COMMAND MAY FAIL FOR BPVIRTDB_SRVR PROCESS | Medium |
| USRD | 2542 | DOMSRVR PROCESS MAY TERMINATE INTERMITTENTLY WITH SIGSEGV | High |
| USRD | 2543 | TENANT FIELD MAY NOT GET POPULATED ON A NEW TICKET | Medium |
| USRD | 2545 | SUPPORT FOR BASE-64 ENCODED CONTENT FOR UPLOAD ATTACHMENTS | Medium |
| USRD | 2548 | REP_DAEMON PROCESS BECOMES UNRESPONSIVE INTERMITTENTLY | Medium |
| USRD | 2549 | UNABLE TO REWORK AN IMPORTED KNOWLEDGE DOCUMENT | Low |
| USRD | 2552 | INVALID CHARACTERS ADDED TO TICKET AREA | Low |
| USRD | 2554 | BOP_PCMD MAY TERMINATE ABNORMALLY | Medium |
| USRD | 2555 | ATTACHMENTS VIA WEBSERVICES MAY FAIL | Medium |
| USRD | 2556 | NO MAILEATER NOTIFICATION FOR LARGE EMAIL | Medium |
| USRD | 2557 | CATEGORY PROPERTIES WONT LOAD WHEN KD ACCEPTED AS SOLUTION | Low |
| USRD | 2558 | ATTACHMENT NAME MISSING IN ACTIVITY LOG | Low |
| USRD | 2559 | IMPROPER SORTING IN DOCUMENT REPORTS | Low |
| USRD | 2560 | PERFORMANCE ISSUES DUE TO USP_PREFERENCES TABLE | Medium |
| USRD | 2561 | MOUSE POINTER FLICKERS ON A KNOWLEDGE DOCUMENT PAGE | Low |
| USRD | 2564 | HUGE NUMBER OF TCP_PORT LOG MESSAGES IN 12.7 | Low |
| USRD | 2566 | INCORRECT COUNT OF LICENSES VIA KPI | Medium |
| USRD | 2567 | INCORRECT DATE FORMAT IN WEEKLY VIEW OF 'VIEW SCHEDULER' TAB | Low |
| USRD | 2571 | BAD WHERE CLAUSE BUILT IN ATTACHMENTS TAB | Low |
| USRD | 2572 | CHANGE ORDER CANNOT BE EDITED AFTER SURVEY VIEW | Medium |
| USRD | 2573 | MENU BAR DISAPPEARING WITH FIREFOX 22 AND ABOVE | Medium |
| USRD | 2574 | TICKET CANNOT BE CLOSED IF CHILD DOES NOT HAVE A TYPE | Low |
| USRD | 2575 | CHECKBOX PROPERTIES SET TO YES THROUGH WEB SERVICES | Medium |
| USRD | 2576 | ATTACHMENTS FAIL WHEN REP_DAEMON RESTARTS | Medium |
| USRD | 2577 | CATEGORIES NOT CORRECTLY DISPLAYED DUE TO DATA PARTITION | Low |
| USRD | 2578 | NEXT PAGE OPTION DOES NOT WORK ON KNOWLEGE LIST PAGE | High |
| USRD | 2579 | INCORRECT CONTACT LOCAL TIME IN QUICK PROFILE | Medium |
| USRD | 2580 | LONG RUNNING QUERIES SHOW ACTOR AS SUPERUSER | Low |
| USRD | 2581 | AUTOSUGGESTION POPUP MIGHT BE MISALIGNED | Low |
| USRD | 2582 | INCORRECT FOCUS ON RELATED KNOWLEDGE TAB | Low |
| USRD | 2583 | TENANT SINGLE ACCESS ROLE MAY NOT BE ABLE TO EDIT IN LIST | Medium |
| USRD | 2584 | CERTAIN TEXT FIELDS MAY NOT WRAP | Medium |
| USRD | 2586 | EMAILS GET STUCK IN MAIL_QUEUE FOLDER | Medium |
| USRD | 2587 | CLASSIC WORKFLOW TASKS LIST DOES NOT REFRESH FOR ISSUES | Medium |
| USRD | 2589 | GRLOADER FAILS TO UPDATE SREL ATTRIBUTES | Medium |
| USRD | 2591 | ACCEPT BUTTON IS DISPLAYED AFTER CLOSING TICKET WINDOW | Medium |
| USRD | 2592 | ACTUAL DURATION IS INCORRECT IN ISSUE/CHANGE ORDER WF TASK | Medium |
| USRD | 2594 | BACKSLASH IN PROPERTIES MAY CAUSE DISPLAY PROBLEMS | Medium |
| USRD | 2595 | NEW TICKET AND LOG COMMENT IN ONE OPERATION | Medium |
| USRD | 2596 | GROUP TASK STATUS DOES NOT CHANGE WHEN REOPENING THE GROUP | Medium |
| USRD | 2597 | UNPARSEABLE DATE ERROR ACCESSING CA PAM WORKFLOW | Medium |
| USRD | 2599 | CREATEOBJECT METHOD ALLOWS INAPPLICABLE OBJECT TYPES | Low |
| USRD | 2600 | UPDATEOBJECT METHOD MAY ALLOW INCORRECT ATTRIBUTE FORMAT | Medium |
| USRD | 2601 | UNNECESSARY SCROLL BAR MAY APPEAR ON ATTACHMENT TAB | Medium |
| USRD | 2602 | UNABLE TO USE STORED QUERIES WITH BACKSLASH ON KNOWLEDGE TAB | Medium |
| USRD | 2604 | TENANT OF WORKFLOW TASK STATUS CODE IS SET INADVERTENTLY | Low |
| USRD | 2605 | DOTTED ATTRIBUTE REFERENCE IN PRESET DEFAULTS FOR TICKET | Low |
| USRD | 2606 | UNABLE TO CREATE CONTACT WHEN USERID CONTAINS UNDERSCORE | Low |
| USRD | 2607 | CONTEXT MENU DRAWN INCORRECTLY ON KNOWLEDGE TAB | Medium |
| USRD | 2609 | BOOLEAN VALUE ZERO IS NOT PROCESSED BY MAILEATER | Low |
| USRD | 2610 | WRONG DATE FORMAT IN EMAIL NOTIFICATIONS | Low |
| USRD | 2611 | PRINT FORM OPTION NOT SHOWN IN CONTEXT MENU | Low |
| USRD | 2612 | KD REWORK MAY FAIL FOR CUSTOM BREL ATTRIBUTES | Medium |
| USRD | 2614 | MEMORY GROWTH OF PDM_LDAP_NXD PROCESS | Medium |
| USRD | 2615 | STATUS OF TWO WORKFLOW TASKS MAY SHOW AS PENDING | Medium |
| USRD | 2616 | ERROR SELECTING A CATEGORY ON LIVE CHAT PAGE | Medium |
| USRD | 2617 | INCORRECT EVENTS DISPLAYED FOR ACTIVITY NOTIFICATIONS | Low |
| USRD | 2619 | TICKET EVENT CHECK TIME MAY NOT TAKE TIME ZONE INTO ACCOUNT | Low |
| USRD | 2623 | EVENTS ATTACHED TO ACTIVITY DO NOT GET ATTACHED TO INCIDENT | Medium |
| USRD | 2624 | CREATION_USER AND CREATION_DATE VALUES ARE COPIED TO NEW CI | Low |
| USRD | 2625 | DUPLICATE SERVICE TARGET TEMPLATE LIST | Medium |
| USRD | 2626 | ACTIVITY LOG GETS ADDED EVEN WHEN ACCEPT AS SOLUTION FAILS | Low |
| USRD | 2627 | TOMCAT HTTP DATE HEADER MAY NOT BE FORMATTED TO GMT | Medium |
| USRD | 2632 | ACTIVE CANCELLED STATUS NOT ATTACHING EVENTS | Medium |
| USRD | 2634 | COPY AND PASTE FAILS IN TREE DESIGNER | Low |
| USRD | 2635 | WEBENGINE PROCESS MAY HANG WHILE ACCESSING SURVEY SETTINGS | Medium |
| USRD | 2636 | EXPORT ALWAYS USES SERVLET FROM PRIMARY SERVER | Medium |
| USRD | 2637 | SCRATCHPAD SEARCH KNOWLEDGE DISPLAYS BLANK PAGE | Low |
| USRD | 2638 | AHD05021 ERROR RETURNED WHEN EDITING A TICKET | Low |
| USRD | 2641 | INVALID DELETE MENU OPTION FOR WORKFLOW TASK | Medium |
| USRD | 2644 | NOTIFICATION DELAYED ACTIVITY IS DISPLAYED ONLY IN ENGLISH | Medium |
| USRD | 2645 | WRONG MONTH DISPLAYED IN DATE HELPER | Low |
| USRD | 2646 | JAVASCRIPT ERROR WHEN SEARCHING IN CHANGE CALENDAR WINDOW | Medium |
| USRD | 2647 | WILDCARD MAY GET APPENDED TO AUTOSUGGEST SELECTION | Low |
| USRD | 2650 | ZERO FILE SIZE ATTACHMENTS STORED USING MAILEATER WITH IMAP4 | Low |
| USRD | 2651 | WORKFLOW TASKS NOT ADDED TO GROUP PROPERLY | Medium |
| USRD | 2652 | MAILEATER TICKET CREATED INCORRECTLY ON TENANTED SYSTEM | Medium |
| USRD | 2653 | WEB DIRECTOR REDIRECTS TO DISCONNECTED WEBENGINE | Medium |
| USRD | 2654 | STORED QUERIES INVOLVING 'OR' OPERATOR MAY GIVE ERROR | Low |
| USRD | 2657 | VALUES MAY BE EXPORTED INCORRECTLY FOR DOUBLE FIELDS | Medium |
| USRD | 2658 | ORACLE MAY RETURN NO RESULTS FOR CONTACT NAME WITH SPACE | Medium |
| USRD | 2659 | AREA DEFINED FOR MULTIPLE TENANTS NOT SELECTED CORRECTLY | Medium |
| USRD | 2660 | MAILEATER FAILS TO DELETE EMAILS FROM EXCHANGE SERVER | Medium |
| USRD | 2661 | CONSTRAINTS NOT APPLIED ON EDITING ACTIVITY LOG | Medium |
| USRD | 2662 | WEB ENGINE PROCESS MAY HANG DISPLAYING A CI TRANSACTION | High |
| USRD | 2663 | DOMSRVR FAILS AFTER WSP CHANGES - SERVICE PROVIDER ELIGIBLE | Medium |
| USRD | 2664 | WORKFLOW TASK CANNOT BE REJECTED | Low |
| USRD | 2665 | TYPING NON ALPHANUMERIC CHARACTERS SHIFT CURSOR FOCUS ON MAC | Low |
| USRD | 2669 | STRING TO BIG ERROR IN LDAP_AGENT_NXD | Medium |
| USRD | 2671 | WEBENGINE PROCESS MAY TERMINATE AFTER SESSION DESTRUCTION | Low |
| USRD | 2672 | MEMORY LEAK IN JAVAW PROCESS FROM WEB SERVICE CALLS | Low |
| USRD | 2673 | NOTIFICATIONS SENT DURING NON-WORKING HOURS | Medium |
| USRD | 2674 | INTERVAL LOGGING RUNNING CONTINUOUSLY ON WINDOWS SERVER 2012 | Medium |
| USRD | 2675 | PROPERTIES EXAMPLE VALUE WITH BACKSLASH DISPLAYS INCORRECTLY | Medium |
| USRD | 2679 | UNABLE TO PUBLISH A REWORKED DOCUMENT WITH EMBEDDED IMAGES | Medium |
| USRD | 2680 | AUTOSUGGEST SELECTION DOESNOT MODIFY ACTIVE FIELD | Medium |
| USRD | 2681 | PDM_LOAD WITH MULTIPLE TABLE REFERENCES MAY BE INCOMPLETE | Medium |
| USRD | 2682 | ADDITIONAL VERBOSE LOGGING - EEM LOGIN TIMINGS | Low |
| USRD | 2683 | LDAP SEARCH FAILS WHEN LDAP SERVER RESTARTS | Medium |
| USRD | 2685 | CANNOT DOWNLOAD .ZIP OR .GZ FILES ATTACHED VIA REST API | Medium |
| USRD | 2686 | EXTERNAL URL'S IN MESSAGE TEMPLATES MAY NOT WORK | Low |
| USRD | 2687 | STATUS TABLES CONTAIN GARBLED CHARACTERS AFTER MIGRATION | Medium |
| USRD | 2689 | MISSPELLING ON SUPPORT AUTOMATION END USER POST LOGOUT PAGE | Low |
| USRD | 2690 | LARGE EMAILS ARE NOT PROCESSED | Medium |
| USRD | 2691 | WORKFLOW TASK VIOLATION NOT HIGHLIGHTED WITH RED COLOR | Medium |
| USRD | 2692 | APPROVER IS NOT RESET WHEN WORKFLOW TASK IS REOPENED | Low |
| USRD | 2693 | REFLECTED CROSS SITE SCRIPTING VULNERABILITY | Medium |
| USRD | 2694 | VOLUME AND TREND REPORT SHOWS WRONG DATA | Low |
| USRD | 2695 | CHANGE CALENDAR SEARCH HANGS WHEN SELECTING TENANT FROM LIST | Medium |
| USRD | 2696 | VIEW SCHEDULER BUTTON FOR A CHANGE ORDER FAILS WITH AN ERROR | Low |
| USRD | 2697 | NO GRLOADER WARNINGS FOR INVALID MODEL OR MANUFACTURE VALUES | Medium |
| USRD | 2698 | INCORRECT SEARCH RESULTS WITH SPECIAL TERM | Medium |
| USRD | 2699 | ITPAM WORKFLOWS ATTACHED TO TICKETS FAILS TO TRIGGER | Medium |
| USRD | 2700 | WILDCARD SEARCH DOES NOT WORK FOLLOWING AUTOSUGGEST SELECTION | Low |
| USRD | 2704 | UNABLE TO LOGIN AGAINST EEM R12 SERVER | Low |
| USRD | 2707 | NEW LINE NOT CONSIDERED WHEN CONTACT NOTES DISPLAYED ON FORM | Medium |
| USRD | 2708 | SCROLLBAR MISSING FROM REPORT LIST PAGE | Medium |
| USRD | 2709 | DEPENDENT ATTRIBUTE CONTROLS CHECK FAILS FOR CHILD TICKETS | Medium |
| USRD | 2711 | CATEGORY PROPERTIES DUPLICATED WHEN TICKET IS COPIED | Medium |
| USRD | 2713 | CI REPORT SHOWS COST CENTER ID INSTEAD OF NAME | Medium |
| USRD | 2718 | URL PARSING FAILS IF NX_JAVA_OPTIONS STRING CONTAINS URL | Medium |
| USRD | 2722 | SCOREBOARD NODE COUNT NOT UPDATED | Medium |
| USRD | 2723 | VIEW RISK SURVEY PAGE MIGHT NOT DISPLAY CORRECTLY | Medium |
| USRD | 2724 | DOSELECT WEB SERVICE CALL MAY TRUNCATE RESULTS | Medium |
| USRD | 2736 | ON STATUS UPDATE DEPENDENT ATTRIBUTE CHECK FAILS FOR CHILD | Medium |
| USRD | 2737 | QBE.EQ.IS_CI=1 IS ALWAYS APPENDED TO URL | Medium |
| USRD | 2740 | SAVING A KNOWLEDGE DOCUMENT WITH PERMISSIONS | Medium |
| USRD | 2759 | CHANGE SCHEDULER MAY BECOME UNRESPONSIVE | Mediun |
| USRD | 2773 | SELECTING ROOT CAUSE MAY OUTPUT ERROR | Medium |