This page provides information that helps you upgrade to CA Service Desk Manager (SDM) 12.9.

As you prepare to upgrade to SDM 12.9, consider the value of the new features and how these will affect your planning and decision-making towards a successful upgrade.

Getting Started

• Read the Release Notes to learn about new features and enhancements in SDM 12.9.
  
• Review the System Requirements in the Certification Matrix.

Additional References

The following bookshelves supply additional useful information related to the administration and usage of SDM 12.9:

• CA Service Desk Manager 12.9 Bookshelf
  
• CA Open Space 3.0 Bookshelf

CA Service Desk Manager 12.9 Upgrade Scenarios

To help with the upgrade process, there are scenarios available that will enable your success:

• How to Plan Your Upgrade
  
• How to Upgrade to 12.9
  
• How to Convert from Conventional to Advanced Availability Configuration

Forums

We encourage all of our customers to become active participants in the Global User Community.

Previous Releases

The upgrade pages which existed for previous releases are available via the following links:

• CA Service Desk Manager 12.7 Upgrade Information
  
• Pre-12.7 Upgrade Page

End of Service (EOS) Schedule

Please be familiar with the End of Service related information as it relates to older releases of SDM.

...And finally

For useful tips and tricks take a look at the CA Service Desk Manager Cookbook.
For additional insights please review the details around a proactive approach to Service Management.