CA Service Catalog iCan View Solutions & Patches
CA SERVICE MANAGEMENT
6348
03 November 2025
22 May 2020
Note: In keeping with the recently updated Defect Resolution Policy, patches prior to the latest available cumulative/roll-up are no longer available for download.
For additional information please review the Community webcast.
| Name | Type | Size | Date Released | Description | Prerequisites |
| CA Service Catalog r17.4 | |||||
| 99112563 | ZIP | 4423 MB | 11/03/2025 | WIN-CASM 17.4.5.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 GA |
| 99112421 | ZIP | 4720 MB | 04/08/2025 | WIN-CASM 17.4.4.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 GA |
| 99112270 | ZIP | 4455 MB | 10/21/2024 | WIN-CASM 17.4.3.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 |
| 99112166 | CAZ | 40 MB | 07/09/2024 | WIN-SRF is not loading in Service Catalog | R17.4 RU2 |
| 99112092 | ZIP | 4240 MB | 04/26/2024 | WIN-CASM 17.4.2.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 |
| 99111949 | ZIP | 3700 MB | 11/09/2023 | WIN-CASM 17.4.1.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 |
| CA Service Catalog r17.3 | |||||
| 99111956 | CAZ | 38 MB | 11/15/2023 | ActiveMQ Upgrade to 5.15.16 | R17.3 RU13 and above |
| 99111887 | ZIP | 4110 MB | 09/27/2023 | WIN-CASM 17.3.0.23 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111761 | ZIP | 4110 MB | 05/02/2023 | WIN-CASM 17.3.0.22 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111658 | ZIP | 3825 MB | 12/21/2022 | WIN-CASM 17.3.0.19 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111618 | ZIP | 3571 MB | 11/09/2022 | WIN-CASM 17.3.0.18 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111587 | ZIP | 3657 MB | 09/15/2022 | WIN-CASM 17.3.0.17 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111553 | ZIP | 3440 MB | 07/27/2022 | WIN-CASM 17.3.0.16 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111522 | ZIP | 3096 MB | 06/16/2022 | WIN-CASM 17.3.0.15 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111474 | CAZ | 41 MB | 04/18/2022 | Service Catalog (Spring4Shell CVE-2022-22965) Hot Fix | R17.3 RU13 |
| 99111259 | CAZ | 42 MB | 10/25/2021 | WIN-Catalog EEM SDK 12.6.3.0 | R17.3 |
| CA Service Catalog r17.2 | |||||
| 99111377 | CAZ | 1719 MB | 02/07/2022 | WIN-CASM 17.2.0.18 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111314 | CAZ | 49 MB | 12/23/2021 | Catalog - Log4j2 upgrade fix (Windows) | R17.2 RU17 |
| 99111254 | CAZ | 1693 MB | 10/25/2021 | WIN-CASM 17.2.0.17 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111186 | CAZ | 1700 MB | 08/03/2021 | WIN-CASM 17.2.0.16 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111132 | CAZ | 1699 MB | 06/17/2021 | WIN-CASM 17.2.0.15 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111097 | CAZ | 1692 MB | 05/06/2021 | WIN-CASM 17.2.0.14 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111046 | CAZ | 1692 MB | 03/17/2021 | WIN-CASM 17.2.0.13 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111010 | CAZ | 1692 MB | 02/03/2020 | WIN-CASM 17.2.0.12 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO15915 | CAZ | 1688 MB | 12/22/2020 | WIN-CASM 17.2.0.11 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO15300 | CAZ | 1679 MB | 10/29/2020 | WIN-CASM 17.2.0.10 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO14581 | CAZ | 1674 MB | 08/25/2020 | WIN-CASM 17.2.0.9 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO13221 | CAZ | 1610 MB | 05/21/2020 | WIN-CASM 17.2.0.8 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO12423 | CAZ | 1607 MB | 03/23/2020 | WIN-CASM 17.2.0.7 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO11838 | CAZ | 1603 MB | 02/04/2020 | WIN-CASM 17.2.0.6 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO11469 | CAZ | 954 MB | 01/13/2020 | WIN-CASM 17.2.0.5 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO10785 | CAZ | 2082 MB | 11/14/19 | WIN-CASM 17.2.0.4 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO10192 | CAZ | 954 MB | 09/30/19 | WIN-CASM 17.2.0.3 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO09557 | CAZ | 954 MB | 08/16/19 | WIN-CASM 17.2.0.2 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO08849 | CAZ | 914 MB | 06/17/19 | WIN-CASM 17.2.0.1 ROLLUP PATCH (REQUIRES 17.2) | R17.2 |
| CA Service Catalog r17.1 | |||||
| SO14935 | CAZ | 796 MB | 09/28/2020 | WIN-CASM 17.1.0.11 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO13784 | CAZ | 796 MB | 06/30/2020 | WIN-CASM 17.1.0.10 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO12420 | CAZ | 796 MB | 03/23/2020 | WIN-CASM 17.1.0.9 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO11835 | CAZ | 796 MB | 02/04/2020 | WIN-CASM 17.1.0.8 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO11471 | CAZ | 777 MB | 01/13/2020 | WIN-CASM 17.1.0.7 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO10768 | CAZ | 1698 MB | 11/14/19 | WIN-CASM 17.1.0.6 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO10189 | CAZ | 954 MB | 09/30/19 | WIN-CASM 17.1.0.5 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO09689 | CAZ | 954 MB | 08/26/19 | WIN-CASM 17.1.0.4 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO08836 | CAZ | 954 MB | 06/17/19 | WIN-CASM 17.1.0.3 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO06653 | CAZ | 972.1 MB | 12/17/18 | WIN-CASM 17.1.0.2 ROLLUP PATCH (REQUIRES 17.1.0.1) | SO03787 |
| SO03787 | CAZ | 771.0 MB | 06/04/18 | WIN-CASM 17.1.0.1 ROLLUP PATCH (REQUIRES 17.1) | None |
| SO00962 | CAZ | 39.0 MB | 03/16/18 | WIN-USER DETAILS IN REQUEST LIST | R17.1 |
| CA Service Catalog r14.1 | |||||
| SO05733 | CAZ | 426.0 MB | 10/08/18 | WIN-CASM 14.1.05.1 ROLLUP PATCH (REQUIRES 14.1.05) | SO01140 |
| SO01458 | CAZ | 215 KB | 04/27/18 | WIN-JASPER LICENSE UPDATE FOR 6.2 | None |
| SO01176 | CAZ | 39.0 MB | 03/30/18 | WIN-UNABLE TO SET PENDINGFULFILLMENT TO FULFILLMENT | SO01140 |
| SO01140 | CAZ | 954.0 MB | 03/28/18 | WIN-CASM 14.1.05 CUMULATIVE PATCH | None |
| RO78958 | CAZ | 141.2 MB | 02/27/15 | CA SERVICE CATALOG 14.1 DASHBOARDS PATCH | None |
| CA Service Catalog r12.9 | |||||
| RO92883 | CAZ | 224.3 MB | 11/02/16 | CA SERVICE CATALOG R12.9.02 README |
None |
| RO92054 | CAZ | 224.3 MB | 09/15/16 |
This patch has been withdrawn. |
None |
| RO82682 | CAZ | 34.1 MB | 07/07/15 | Offline Reporting Utility README |
None |
| RO79292 | CAZ | 38.4 MB | 04/11/15 | UNABLE TO ATTACH FILE | RO78272 |
| RO78272 | CAZ | 222.0 MB | 02/05/15 | CA SERVICE CATALOG R12.9.01 | None |
| RO75498 | CAZ | 34.8 MB | 10/31/14 | EEM SDK DST COMPLIANCE | None |
| RO69027 | CAZ | 289.0 MB | 04/07/14 | CA SERVICE CATALOG 12.9 LANGUAGE PACK | RO68076 |
| RO68076 | CAZ | 79.1 MB | 03/10/14 | LABEL TEXT IS NOT SHOWING | None |
| RO67670 | CAZ | 37.7 MB | 02/18/14 | JRE 7 U51 RIA REQUIREMENTS | None |
| CA Service Catalog r12.8 | |||||
| RO72185 | CAZ | 162.2 MB | 07/28/14 | CA SERVICE CATALOG R12.8.04 | None |
| RO68366 | CAZ | 95.0 MB | 03/13/14 | INCREMENTAL PATCH 1 ON R12.8.03 | RO67001 |
| RO67622 | CAZ | 37.7 MB | 02/18/14 | JRE 7 U51 RIA REQUIREMENTS | None |
| RO67001 | CAZ | 148.9 MB | 01/27/14 | CA SERVICE CATALOG R12.8.03 | None |
| RO65486 | CAZ | 86.3 MB | 11/28/13 | INCREMENTAL PATCH 3 ON R12.8.02 | RO62096 |
| RO65485 | CAZ | 85.5 MB | 11/28/13 | TABLE DETAILS ISSUE | None |
| RO65483 | CAZ | 3 KB | 11/28/13 | UPGRADE SC12.7CP5 TO SC12.8 | None |
| RO62096 | CAZ | 91.7 MB | 08/16/13 | CA SERVICE CATALOG R12.8.02 | None |
| RO60273 | CAZ | 85.2 MB | 06/24/13 | INCREMENTAL PATCH 2 ON R12.8.01 | RO58569 |
| RO58569 | CAZ | 88.6 MB | 05/09/13 | CA SERVICE CATALOG R12.8.01 | None |
| CA Service Catalog r12.7 | |||||
| RO67616 | CAZ | 7.7 MB | 02/18/14 | JRE 7 U51 RIA REQUIREMENTS | None |
| RO63413 | CAZ | 54.1 MB | 09/30/13 | CA SERVICE CATALOG R12.7.06 | None |
| RO60274 | CAZ | 8.1 MB | 06/24/13 | PARTIAL RETURN NOT WORKING | RI60049 |
| RO60036 | CAZ | 54.0 MB | 06/15/13 | CA SERVICE CATALOG R12.7.05 | None |
| RO56465 | CAZ | 53.5 MB | 03/21/13 | CA SERVICE CATALOG R12.7.04 | None |
| RO55141 | CAZ | 6.0 MB | 02/19/13 | NEW COLUMN TO SLCM UNIVERSE | None |
| RO54926 | CAZ | 53.2 MB | 02/11/13 | CA SERVICE CATALOG R12.7.03 | None |
| RO52319 | CAZ | 48.5 MB | 11/19/12 | CA SERVICE CATALOG R12.7.02 | None |
| RO48043 | CAZ | 45.3 MB | 07/11/12 | CA SERVICE CATALOG R12.7.01 | None |
| RO43250 | CAZ | 111.0 MB | 03/22/12 | CA SERVICE CATALOG R12.7 LANGUAGE PACK | None |
| RO43213 | CAZ | 2.6 MB | 03/21/12 | PRE-REQUISITE PATCH FOR 12.7 LANGUAGE-PACK | None |
| CA Service Catalog r12.6 | |||||
| RO67610 | CAZ | 7.7 MB | 02/18/14 | JRE 7 U51 RIA REQUIREMENTS | None |
| RO56667 | CAZ | 98.4 MB | 03/26/13 | CA SERVICE CATALOG R12.6.06 | None |
| RO53011 | CAZ | 98.1 MB | 12/10/12 | CA SERVICE CATALOG R12.6.05 | None |
| RO46530 | CAZ | 98.2 MB | 05/30/12 | CA SERVICE CATALOG R12.6.04 | None |
| RO42821 | CAZ | 61.7 MB | 03/14/12 | CA SERVICE CATALOG R12.6.03 | None |
| RO40613 | CAZ | 35.5 MB | 01/11/12 | CA LICENSING 1.90.03 | None |
| RO36215 | CAZ | 65.4 MB | 10/12/11 | LOCALIZATION_TENANTFIELDINTENANTGROUP | None |
| RO33553 | CAZ | 55.5 MB | 08/05/11 | CA SERVICE CATALOG R12.6 SP2 | None |
| RO32465 | CAZ | 7.7 MB | 07/07/11 | LOCALIZATION | None |
| RO31498 | CAZ | 7.9 MB | 06/14/11 | MISSING EMAILS | None |
| RO29136 | CAZ | 46.9 MB | 04/14/11 | CA SERVICE CATALOG R12.6 SP1(12.6.01) | None |
| RO27064 | CAZ | 4.7 MB | 02/02/11 | SERVICE VIEW DOES NOT GET STARTED FOR SOME TIMEZONES | None |
| RO27012 | CAZ | 6.4 MB | 02/02/11 | INTEGRATION OF SLCM R12.6 WITH RM R12 SP1 | None |
| CA Service Catalog r12.5 | |||||
| RO54694 | CAZ | 198.2 MB | 02/04/13 | CA SERVICE CATALOG R12.5.04 | None |
| RO44733 | CAZ | 198.1 MB | 04/23/12 | CA SERVICE CATALOG R12.5.03 | None |
| RO40603 | CAZ | 35.5 MB | 01/11/12 | CA LICENSING 1.90.03 | None |
| RO30661 | CAZ | 197.6 MB | 05/20/11 | CA SERVICE CATALOG R12.5 SP2(12.5.02) | None |
| RO26584 | CAZ | 249.9 MB | 02/02/11 | DELIVER EEM 8.4 SP04CR2 FOR SERVICE CATALOG R12.5.01 | RO26581 |
| RO26581 | CAZ | 196.4 MB | 02/02/11 | SERVICE LEVEL CATALOG MANAGEMENT R12.5 SP1(12.5.01) | None |
| RO20385 | CAZ | 3.9 MB | 07/16/10 | CA SERVICE CATALOG R12.5 PATCH FOR NEW EVENT RULES | RO19327 |
| RO20087 | CAZ | 9.5 MB | 07/05/10 | CA SERVICE CATALOG R12.5 ITIL CONTENT PACK | None |
| RO19327 | CAZ | 8.4 MB | 06/14/10 | CA SERVICE CATALOG R12.5 CONSOLIDATED PATCH | None |
| CA Service Catalog r12.0 | |||||
| RO28282 | CAZ | 186.2 MB | 02/23/11 | SERVICE LEVEL CATALOG MANAGEMENT R12 SP3 (12.0.03) | None |
| RO22416 | CAZ | 248.0 MB | 09/20/10 | WIN-DELIVER EEM 8.4 SP4 FOR SERVICE CATALOG R12SP2 | RO21746 |
| RO21746 | CAZ | 185.8 MB | 08/27/10 | SERVICE LEVEL CATALOG MANAGEMENT R12 SP2 (12.0.02) | R12.0 |
| RO12722 | CAZ | 142.8 MB | 11/05/09 | SERVICE LEVEL CATALOG MANAGEMENT R12 SP1 (12.0.01) | None |
| Unicenter Service Catalog r11.2 | |||||
| RO31473 | CAZ | 341.2 MB | 06/11/10 | SERVICE LEVEL AND CATALOG MANAGEMENT SP5 | RO05288 |
| RO14489 | CAZ | 327.7 MB | 01/11/10 | WIN-SERVICE LEVEL AND CATALOG MANAGEMENT SP4 | RO05288 |
| RO09468 | CAZ | 166.9 MB | 07/17/09 | SERVICE LEVEL & CATALOG MANAGEMENT SP3 | RO05288 |
| RO05288 | CAZ | 287 MB | 01/29/09 | SERVICE LEVEL CATALOG MANAGEMENT - SP2 | None |
| QO99806 | CAZ | 504 KB | 05/22/08 | WIN-R11.2SP1 FP2 ORACLE LINUX FIX | None |
| QO95819 | CAZ | 137.0 MB | 03/20/08 | This patch was replaced by QO99909 | None |
| QO90236 | CAZ | 114.0 MB | 08/07/07 | WIN- WORKFLOW UPGRADE 1.1.55.4 | None |
| Unicenter Service Catalog r11.1 | |||||
| QO91937 | CAZ | 30.0 MB | 10/15/07 | WIN-WORKFLOW UPGRADE 1.0.019.040 | None |
| QO88652 | CAZ | 29.4 MB | 06/07/07 | WIN-UPGRADE TO WORKFLOW 1.0.019.033 | None |
| QO86979 | CAZ | 15.4 MB | 03/26/07 | SERVICE DELIVERY 11.1 WINDOWS CUMULATIVE PATCH | None |
| Unicenter Service Catalog r2.2 | |||||
| QO63615 | CAZ | 7.4 MB | 01/28/05 | NT -UC2201 PATCH FOR USM | None |