Support Content Notification - Support Portal

CA Remote Control Compatibility Matrix

Product/Component

Notification Id

6127

Last Updated

24 May 2019

Initial Publication Date

24 May 2019

Last Updated: November 11, 2009

Component	Operating System	OS Version	Comment	Known Problems
r11.2 build: Windows 11.2.2.4331; Linux 11.2.2.2558 supported languages: English r11.2a build: Windows 11.2.3.1895; Linux 11.2.3.1658 supported languages: English, German, French, Japanese r11.2 C1 build: Windows 11.2.1000.16; Linux 11.2.1000.16 supported languages: English, German, French, Japanese r11.2 C2 build: Windows 11.2.2000.05; Linux 11.2.2000.05 supported languages: English, German, French, Japanese r11.2 C3 build: Windows 11.2.3000.14; Linux 11.2.3000.13 supported languages: English, German, French, Japanese r11.2 SP4 build: Windows 11.2.4000.06/07; Linux 11.2.3000.06 supported languages: English, German, French, Japanese With this release, support for Ingres is dropped and hence all the DSM/DMS components that run on Ingres Database will no longer be available. For Ingres to SQL migration, please contact CA Technical Support. The following is the list of affected components: Enterprise Manager / Domain Manager running on Ingres database (Windows and Linux) Standalone WAC and Web Services (Linux) Standalone Engine running with Ingres database client (Windows and Linux) Standalone Reporter running with Ingres database client (Windows)
Enterprise/Domain Manager	Windows Intel x86	Windows 2000 SP4 (Advanced Server, Server), Windows 2003 SP1 and SP2 ( Enterprise Edition, Standard Edition) Windows 2003 R2 SP2 (Enterprise Edition, Standard Edition) Database on Windows Intel x86 (local and remote MDB): MS SQL 2000 SP4 Microsoft SQL 2005 SP1, SP2 and SP3 Ingres 3.0.3 103b Database on Windows Intel x64 (remote MDB only): Microsoft SQL 2005 SP2 and SP3	Note: Test fixes QO87901, T344074 must to be applied for remote MDB support on Intel x64 Remote MDB on x64 is supported in cluster environment from 11.2 SP4 and above Microsoft SQL 2005 SP3 is supported from DSM 11.2 SP4 and above.
	Windows Intel x64	Windows 2003 SP2 (Enterprise Edition, Standard Edition) Database: Microsoft SQL 2005 SP2 and SP3	Note: Test fixes QO91290, QI91288 and QO91464 must be applied for DSM 11.2a support on Intel x64 In addition to the above fixes also apply QO93700 and QO93701 for Windows 2003 Standard Edition Only Enterprise Manager is supported on Windows 2003 Standard Edition DSM 11.2a on Windows 2003 x64 is not supported in HAS/Cluster environment Microsoft SQL 2005 SP3 is supported from DSM 11.2 SP4 and above.
	SuSE Linux x64	Enterprise Server 9 SP3
DSM Explorer	Windows Intel x86	Windows 2000 SP4 (Advanced Server, Server, Professional) Windows Server 2003 SP1 and SP2 (Enterprise Edition, Standard Edition, Web Edition) Windows 2003 R2 SP2 (Enterprise Edition, Standard Edition) Windows XP Professional SP2 Windows Vista (Enterprise, Business, Ultimate)		Note: Please refer to the below PIB for known issues on Windows 2003 R2 QI91447
DSM Explorer	Windows Intel x64	Windows Vista (Enterprise, Business, Ultimate) Windows 2003 SP2 ( Enterprise Edition)
Scalability Server	Windows Intel x86	Windows 2000 SP4 (Advanced Server, Server, Professional) Windows 2003 SP1 and SP2 (Enterprise Edition, Standard Edition, Web Edition) Windows 2003 R2 SP2 (Enterprise Edition, Standard Edition) Windows XP Professional SP2 Windows Vista (Enterprise, Business, Ultimate) Windows Vista (Enterprise) SP1
	Windows Intel x64	Windows Vista (Enterprise, Business, Ultimate) Windows Vista (Enterprise) SP1 Windows 2003 SP2 (Enterprise Edition, Standard Edition)
	SuSE Linux x86	Enterprise Server 8 SP4 Enterprise Server 9 SP3 Enterprise Server 10 SP1 Standard Server 8 Professional 9.1, 9.2, 9.3 SuSE Linux 10, 10.1
	SuSE Linux x64	Enterprise Server 10 SP1 Enterprise Server 10 SP2
	Red Hat Linux x86	3.0 Enterprise Linux ES update 7 3.0 Enterprise Linux AS update 7 3.0 Enterprise Linux WS update 7 4.0 Enterprise Linux ES update 3 4.0 Enterprise Linux AS update 3 4.0 Enterprise Linux WS update 3 5.0 Enterprise Linux Server 5.1 Enterprise Linux Server 5.2 Enterprise Linux Server
	Red Hat Linux x64	5.0 Enterprise Linux Server 5.1 Enterprise Linux Server 5.2 Enterprise Linux Server
Agent	Windows Intel x86	Windows 2000 SP4 (Advanced Server, Server, Professional) Windows 2003 SP1 and SP2 (Enterprise Edition, Server Edition, Web Edition) Windows 2003 R2 SP2 (Enterprise Edition, Standard Edition) Windows XP SP2 (Home and Professional) Windows XP Professional SP3 Windows ME Windows 98 SE Windows 95 OSR 2.5 Windows NT 4.0 SP6a (Workstation, Server) Windows Vista and Vista SP1 (Enterprise, Business, Ultimate) Windows 2008 SP1(Enterprise Edition, Standard Edition)	Windows 2008 is supported from 11.2 C2 and above Windows Vista SP1 is supported from 11.2 C3 and above	Note: Please refer to the below PIB for known issues on Windows 2003 R2 QI91447 Note: Packager is not supported on Windows 2008 and Vista
		Windows XP Embedded SP2	Note: Click here for Windows XP Embedded configuration document for DSM R11.2a Agents support is available at below location. Doc ID#: TEC401532
		Windows XP SP2 Embedded Point of Service (WEPOS)		Note: Please refer to the below problems for known issues: Product Problem # TNGAMO 2906
	Windows Intel x64	Windows XP Professional Windows XP Professional SP2 Windows 2003 and Windows 2003 SP2 (Enterprise Edition, Standard Edition) Windows 2008 (Enterprise Edition, Standard Edition) SP1) Windows Vista and Vista SP1 (Enterprise, Business, Ultimate)	Windows Vista SP1 is supported from 11.2 C3 and above	Note: Packager is not supported on Windows 2008 and Vista
	SuSE Linux x86	Enterprise Server 8 SP4 Enterprise Server 9 SP3 Enterprise Server 10 Enterprise Server 10 SP1 Standard Server 8 Professional 8.2, 9.1, 9.2, 9.3 Desktop 1 Desktop 9 SuSE Linux 10, 10.1	Enterprise Server 10 is supported from 11.2 C2 and above
	SuSE Linux x64	SuSE Linux Enterprise Server 9 Enterprise Server 10 SP1 Enterprise Server 10 SP2 SuSE Linux 10.1
	Red Hat Linux x86	3.0 Enterprise Linux ES update 7 3.0 Enterprise Linux AS update 7 3.0 Enterprise Linux WS update 7 3.0 Enterprise Linux AS Update 9 4.0 Enterprise Linux ES update 3 4.0 Enterprise Linux AS update 3 4.0 Enterprise Linux AS update 4 4.0 Enterprise Linux AS update 5 4.0 Enterprise Linux AS update 6 4.0 Enterprise Linux WS update 3 4.0 Enterprise Linux AS Update 7 4.0 Enterprise Linux ES Update 7 5.0 Enterprise Linux Server 5.1 Enterprise Linux Server 5.2 Enterprise Linux Server RedHat 9	5.0 & 5.1 Enterprise Linux Server is supported from 11.2 C2 and above	Note: Please refer to the below problems for known issues for DSM 11.2a support on 4.0 Enterprise Linux AS update 4 and 5 Product Problem # DTSVMG 451
	Red Hat Linux x64	3.0 Enterprise Linux AS, 4.0 Enterprise Linux AS 4.0 Enterprise Linux AS update 6 4.0 Enterprise Linux AS Update 7 4.0 Enterprise Linux ES Update 7 5.0 Enterprise Linux Server 5.1 Enterprise Linux Server 5.2 Enterprise Linux Server		Note: Test fix RO02569 must be applied on 4.0 Enterprise Linux AS update 6
	Oracle Linux x64	Enterprise Linux 5 Update 1	5.1 Enterprise Linux Server is supported from 11.2 C2 and above
	MacOS X 32bit	10.4.x (Intel)	QO88071 must be applied to the Unicenter DSM r11.2a Explorer and Unicenter DSM r11.2a Windows domain manager installations.
	MacOS X 64bit	10.4.x (Intel)	QO88071 must be applied to the Unicenter DSM r11.2a Explorer and Unicenter DSM r11.2a Windows domain manager installations.
Supported Directory Services	Windows	Active Directory 2000, 2003 OpenLDAP v2.0, v2.1, v2.2 Novell NDS Novell eDirectory v8.5 eTrust Directory r8	Used for authentication, queries, reports, deployment and Remote Control rights.
Supported Directory Services	Linux	Active Directory 2000, 2003 OpenLDAP v2.0, v2.1, v2.2 Novell eDirectory v8.5 eTrust Directory r8	Used for authentication, queries, reports, deployment and Remote Control rights.
Note: x64 stands for Intel and AMD 64bit, but not for Itanium
Certifications DSM 11.2/11.2a - DSM 11.1/11.1a agents DSM 11.1/11.1a agents are certified to run in DSM 11.2/11.2a environment. VMware For running DSM in a guest OS-image please see: /irj/portal/anonymous/phpsupcontent?contentID=138126 for our support statement concerning VMware. In addition it is supported to run a DSM 11.2 agent on a system running ESX. For details see in the table above concerning the Operating system "ESX". Citrix Server The DSM r11.2a Remote Control Agent and DSM Explorer are certified on Citrix Presentation Server 4.5 running on Windows Server 2003 Enterprise Edition SP2. Fixes required: QO89799 QI89990 DSM r11.2 SP4 Agent, EGC and Web Admin Console has been certified on Citrix XenApp 5.0 running on Windows Server 2003 Enterprise/Standard Edition SP2 (32bit and 64bit) and Windows Server 2008 Enterprise/Standard Edition SP1 (32bit and 64bit) Please find the document for Limitations While Using the DSM Agent on Citrix Servers environment at below location https://support.ca.com/prodinfo/4569/techdoc/ https://support.ca.com/prodinfo/8183/techdoc/ https://support.ca.com/prodinfo/234/techdoc/ https://support.ca.com/prodinfo/228/techdoc/ Doc ID#: TEC429243 Terminal Server The DSM r11.2a Remote Control Agent and DSM Explorer are certified on Windows 2003 Terminal Server running on Windows Server 2003 Enterprise Edition SP2 Fixes required: QO89799 QI89990 Please find the document for Limitations While Using the DSM Agent on Terminal Servers environment at below location https://support.ca.com/prodinfo/4569/techdoc/ https://support.ca.com/prodinfo/8183/techdoc/ https://support.ca.com/prodinfo/234/techdoc/ https://support.ca.com/prodinfo/228/techdoc/ Doc ID#: TEC429243 Language certification The English product version of DSM r11.2/r11.2a is certified on the following operating system language variants Brazilian Portuguese English French German Italian Japanese Korean Simplified Chinese Spanish Traditional Chinese
Product integration DSM r11.2/11.2a integrates with Unicenter Patch Management (UPM) 11.1a Unicenter Asset Portfolio Management (UAPM) 11.2 Service Desk (SD) 11.2 DSM r11.2 SP4 integrates with Unicenter Patch Management (UPM) 11.2 Unicenter Asset Portfolio Management (UAPM) 11.3 Service Desk (SD) 11.2 ADT 3.0 Fixes required: Scope: ADT 3.0 functionality has been certified only in the following scenarios as a part of this certification RO06851 - For DTS SHARES Same box scenario i.e. ADT 3.0 Manager and DSM r11.2 SP4 Manager on same box. Sequence of Installation: ADT 3.0/USD 4.0 Manager/Agent first and then DSM r11.2 SP4 Manager/Agent. DTS Agents on Windows. Known Issues: After upgrading the DTS Agent from DTS 3.0 to DSM 11.2 SP4 with DTS plug-in, preconfigured DTS Shares are not retained and user need to create them again manually. This is because DTS Shares in r11.2 SP4 are managed by centralized Configuration policy. If network paths are used in creating DTS shares, a restart of DTS agent is required to use new DTS Shares. Third Party Product integrations DSM r11.2/11.2a integrates the following third party products for Asset Converter functionality. SMS2003 SP1 SMS2003 SP2 SMS2003 SP3 SCCM 2007
SQL support matrix
Component	Operating System all: 32 bit	Version	Comment	Known Problems
r11.11/11.1a
Enterprise Manager	Windows Intel	Windows 2000 SP4 (Advanced Server, Server) Windows 2003 (Enterprise Edition, Standard Edition) with and without SP1 Windows 2003 SP2 (Enterprise Edition, Standard Edition ) Windows 2003 R2 (Enterprise Editon, Standard Edition) Database: MS SQL 2000 SP4, Ingres 3.0.3 103b
Domain Manager	Windows Intel	Windows 2000 SP4 (Advanced Server, Server) Windows 2003 (Enterprise Edition, Standard Edition) with and without SP1 Windows 2003 SP2 (Enterprise Edition, Standard Edition ) Windows 2003 R2 (Enterprise Edition, Standard Edition) Database: MS SQL 2000 SP4, Ingres 3.0.3 103b
Scalability Server	Windows Intel	Windows 2000 SP4 (Advanced Server, Server, Professional) Windows 2003 (Enterprise Edition, Standard Edition, Web Edition) with and without SP1 Windows 2003 SP2 (Enterprise Edition, Standard Edition, Web Edition ) Windows 2003 R2 (Enterprise Edition, Standard Edition) Windows XP Pro SP1 and SP2
	SuSE Linux	Enterprise Server 9, 8 SP3, Standard Server 8, Professional 9, 9.1
	Red Hat Linux	3.0 Enterprise Linux ES, 3.0 Enterprise Linux AS, 3.0 Enterprise Linux WS, 4.0 Enterprise Linux ES, 4.0 Enterprise Linux AS, 4.0 Enterprise Linux WS
Agent	Windows Intel	Windows 2000 SP4 (Advanced Server, Server, Professional) Windows 2003 (Enterprise Edition, Standard Edition, Web Edition) with and without SP1 Windows 2003 SP2 ( Enterprise Edition, Standard Edition, Web Edition ) Windows 2003 R2 (Enterprise Edition, Standard Edition) Windows 2003 (32bit Enterprise Edition on AMD Athlon) Windows 2003 (32 bit Enterprise Edition on EM64T) Windows XP Pro SP1 and SP2 Windows XP Home SP1 and SP2 Windows XP Embedded SP1 and SP2 Windows ME Windows 98 SE Windows 95 OSR 2.5 Windows NT 4.0 SP6a
	SuSE Linux	Enterprise Server 9, 8 SP3, Standard Server 8, Professional 9, 9.1, Desktop 1, SuSE Professional 8.2, 9.2, 9.3
	Red Hat Linux	9, 3.0 Enterprise Linux ES, 3.0 Enterprise Linux AS, 3.0 Enterprise Linux WS, 4.0 Enterprise Linux ES, 4.0 Enterprise Linux AS, 4.0 Enterprise Linux WS
Certifications Citrix Server The DSM r11.1a C1 EGC (DSM Explorer, DSM Reporter) and WAC (Web Admin Console) components are certified on Citrix Presentation Server 4.5 running on Windows Server 2003 Enterprise Edition SP2.
r11.0
Manager also suitable to install non-Manager components)	Windows Intel	2000 SP4 (Advanced Server, Server), Microsoft Windows 2003 ( Enterprise Edition, Server Edition)	Comment
Scalability Server	SuSE Linux	Enterprise Server 9, 8 SP3, Standard Server 8, Professional 9, 9.1
Scalability Server	Red Hat Linux	3.0 Enterprise Linux ES, 3.0 Enterprise Linux AS, 4.0 Enterprise Linux ES, 4.0 Enterprise Linux AS, 3.0 Enterprise Linux WS, Red Hat 4.0 Enterprise Linux WS
Scalability Server	Windows Intel	2000 SP4 (Advanced Server, Server), Microsoft Windows 2003 (Enterprise Edition, Server Edition), 2000 SP4 (Professional), XP Pro SP1, 2003 (Web Edition)
Unicenter DSM Explorer	Windows Intel	2000 SP4 (Advanced Server, Server), 2003 (Enterprise Edition, Server Edition), 2000 SP4 (Professional), XP Pro SP1, Microsoft Windows 2003 (Web Edition)
Agent	SuSE Linux	Enterprise Server 9, 8 SP3, Standard Server 8, Professional 9, 9.1, Desktop 1, SuSE Professional 8.2, 9.2, 9.3
Agent	Red Hat Linux	9, 3.0 Enterprise Linux ES, 3.0 Enterprise Linux AS, 4.0 Enterprise Linux ES, 4.0 Enterprise Linux AS, 3.0 Enterprise Linux WS, 4.0
Agent	Windows Intel	2000 SP4 (Advanced Server, Server) 2003 (Enterprise Edition, Server Edition), 2000 SP4 (Professional), XP Pro SP1, 2003 (Web Edition), XP Home SP1, ME, 98 SE, 95 OSR 2.5, NT 4.0 SP6a

Note: - Unless and otherwise mentioned, support is only for 32bit Operating Systems.

Version Compatibility

Viewer
Host

Remotely Possible

Workgroup 4.5

Advanced 4.6

Advanced 5.0

Enterprise 4.6/5.x

RCO 5.0/5.1

UDMS/RC 5.1

URC 5.2

URC
6.0

Remotely Possible

Yes

Workgroup

Yes

Advanced

Yes

Yes^*1

Enterprise

Yes

RCO 4.x/5.x

Yes

Yes w/SP

Yes

RCO 6.0

Yes

*1 only with latest cumulative fix from AE viewer to 5.2 host
Note: - Unless and otherwise mentioned, support is only for 32bit Operating Systems.

Remote Control Compatibility Matrix

Windows 3.x

Windows 95

Windows 98

Windows ME

Windows NT 3.51 (Intel)

Windows NT 3.51 (Alpha)

Windows NT 4 (Intel)

Windows NT 4 (Alpha)

Windows 2000

Windows XP Home Ed

Windows XP Prof.

Windows 2003

Remotely Possible

Yes

Version 4.5 Host/Viewer

Yes

Version 4.6 Host/Viewer

Yes

Version 5.0 Host/Viewer

Yes ^*

Yes

Yes ^*1

from SP3

Yes

Yes ^{*2 *3}

Version 5.0 Manager

from SP3

Yes

Yes ^{*2 *3}

Version 5.1 Host/Viewer

Yes ^*1

Yes

Yes ^*4

Yes ^*1

from SP3

Yes

Yes ^*3

Version 5.1 Manager

from SP3

Yes

Yes ^*3

UDMS/RC 5.1 Agents

Yes

UDMS/RC 5.1 Server

from SP3

Yes ^*5

Version 5.2 Host/Viewer

Yes

from SP3

Yes

Yes ^*3

Version 5.2 Manager

from SP3

Yes

Yes ^*3

Version 6.0

Yes

Note: - Unless and otherwise mentioned, support is only for 32bit Operating Systems.
*1 non managed mode only
*2 Advanced Edition only
*3 with cumulative fix
*4 GSG states EE only, not RCO
*5 Server and Advanced Server only

Prerequisites

	TNG	MS IE	Netscape	SQL Version
Version 5.0 Host/Viewer	2.1, 2.2	from 4.0	from 4.0	-
Version 5.0 Manager	2.1, 2.2	from 4.0	-	from 6.5 SP3 ^*2
Version 5.1 Host/Viewer	2.1, 2.2	from 4.0	from 4.0 ^*1
Version 5.1 Manager	2.1, 2.2	from 5.0	-	from 6.5 SP3 ^*2
UDMS/RC 5.1 Agents	-	-	-	-
UDMS/RC 5.1 Server	-	-	-	from 7.0
Version 5.2 Host/Viewer	2.4, 3.0	from 4.0	-	-
Version 5.2 Manager	2.2, 2.4, 3.0, UCS	from 5.0	-	from 6.5 SP3 ^*2
Version 6.0	2.4, 3.0	from 5.5	-	from 7.0 SP2 ^*3

Note: - Unless and otherwise mentioned, support is only for 32bit Operating Systems.
*1 GSG states RCO only, not EE, AE
*2 no named instances
*3 via Custom Install