To: CA PMA Chargeback Customers
From: The CA Technologies CA PMA Chargeback Product Team
Subject: End of Service Announcement for CA PMA Chargeback Release r1.0 SP5
Date: May 2011

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com), please consider this letter your minimum 12 months notification that we are discontinuing support for CA PMA Chargeback Release r1.0 SP5 beginning June 1, 2012.  This will allow our Development organization to effectively focus its resources on and add value to CA PMA Chargeback Release 12.6.

At this time, we encourage you to plan for the migration to CA PMA Chargeback Release 12.6 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer.  CA PMA Chargeback Release 12.6 provides support for z/OS 1.11 and z/OS 1.12 and DB2 version 10.1. For additional information on CA PMA Chargeback, please visit the CA PMA Chargeback pages at CA Support Online (https://support.ca.com).

As CA Technologies would like to help make your upgrade to CA PMA Chargeback Release 12.6 as straightforward and successful as possible, we are offering the following:

• A no-charge software upgrade from CA PMA Chargeback Release 1.0 SP5 and CA PMA Chargeback Release 12.5 to CA PMA Chargeback Release 12.6 for any customer with an active maintenance contract.
  
  
• Documentation to help prepare you for your upgrade to CA PMA Chargeback Release 12.6 can be viewed at CA Support Online (https://support.ca.com).
  
  
• CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.
  
  
• CA Technologies is committed to providing superior support to our customers using our technology solutions. CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Service Date. Please visit our website, CA Support Online (https://support.ca.com), for more information.

If you have any questions regarding the support schedule, please contact CA PMA Chargeback CA Support at CA Support Online (https://support.ca.com), your local CA Account Manager, CA Support Availability Manager, or CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.