March 2020

To:          Output Management Web Viewer Customers
From:     The Output Management Product Team
Subject: End of Service Announcement for CA Output Management Web Viewer r11.5

CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the terms and conditions, guidelines, and parameters of Broadcom’s support program, documented in the “Working with Support” guide located here, please consider this email your written notification that we are discontinuing technical support for CA Output Management Web Viewer (CA OM Web Viewer) r11.5 effective September 30, 2021. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Output Management Web/Content Viewer. After September 30, 2021 Broadcom will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to CA OM Web Viewer r12.1 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA OM Web Viewer, please visit the support page.

As Broadcom would like to make your upgrade to CA OM Web Viewer r12.1 as straightforward as possible, we are offering the following:

• The latest supported Version/Release of CA OM Web Viewer, at no charge (available here), as long as you have an active maintenance contract.  Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the Tech Docs Portal.
• Should you need any assistance with developing a migration strategy or performing the actual migration, Services can help.  For more information on Services and how you can leverage our experience, please visit Services.

NOTE: CA OM Web Viewer r12.1 requires a new License Management Program (LMP) key, and for any questions or concerns, please contact your sales team.

Your success is very important to us, and we look forward to continuing our successful partnership with you.