Date: February 24, 2014
To: CA NSM Customers
From: The CA Technologies CA NSM Product Team
Subject: End of Life Announcement for CA NSM

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In order to focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software and will be dropping support on CA NSM. In accordance with our CA Support Policy and Terms (https://support.ca.com), please consider this letter your written notification of this End of Life. This means CA NSM will no longer be enhanced and that maintenance and technical support will be discontinued beginning September 30, 2015. However, CA Technologies will honor any existing contractual requirements to sustain support on this product that may exist between you and CA Technologies.

This communication does not apply to CA NSM Job Management Option (CA NSM JMO) and necessary CA NSM base technology. Support for CA NSM JMO and supporting technology will continue beyond the CA NSM product End of Life.

In order to assist you with your planning, we are offering the following:

• Solution migrations from CA NSM to CA Infrastructure Management 2.x or CA Nimsoft Monitor depending on your requirements and solution fit for any customer with an active maintenance contract. Please contact your local CA Technologies Account Manager to explore migration options.
  
  
• Documentation to help prepare you for your migration to CA alternative solutions can be viewed at www.ca.com/evolve-your-software.
  
  
• CA Services is available to provide consulting services for any or all parts of the migration, including analysis of the current system, preparation for the migration, testing, and performing the migration itself. Please visit www.ca.com/services.

If you have any questions regarding the support schedule, please contact CA NSM CA Support at CA Support Online (https://support.ca.com), your local CA Technologies Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.