Date: September 30, 2016
To: CA MICS Resource Management Customers
From: The CA Technologies CA MICS Resource Management Product Team
Subject: End of Service Announcement for CA MICS Resource Management Release 12.9

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms available at https://support.ca.com please consider this email your written notification that we are discontinuing technical support for CA MICS 12.9 effective March 31, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA MICS Resource Management. After March 31, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to CA MICS Resource Management 14.0 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA MICS Resource Management, please visit the CA MICS Resource Management pages at CA Support Online (https://support.ca.com).

As CA Technologies would like to make your upgrade to CA MICS Resource Management 14.0 as straightforward as possible, we are offering the following:

• The latest supported Version/Release of CA MICS Resource Management 14.0, at no charge, as long as you have an active maintenance contract for CA MICS Resource Management. Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA MICS Resource Management pages at CA Support Online (https://support.ca.com/).
• CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone. Please visit our website, CA Support Online (https://support.ca.com/) for more information.