Date:   September 2017

Dear CA Technologies / zIT Consulting Customers and Partners,

Welcome to CA Technologies. We are very excited about our new acquisition of zIT Consulting and the opportunities it will bring for all our existing and prospective customers. The CA Technologies and zIT Consulting support teams have already started working together to integrate our support services. 

In the next few weeks, CA Technologies will begin making changes in the way we support CA Technologies / zIT Consulting products. Please read this important email which contains information about changes to your support services and how to continue to work with the CA Technologies Support team.  These changes will take effect on October 31, 2017. 

What is changing?

• zIT Consulting product zDynaCap will be known as CA Dynamic Capacity Intelligence
• Online Self-Service Support is available at: CA Support Online
• Email Support: The email address: [email protected] will be retired and new case submission or case updates will be available via CA Support Online or by phone
• Phone Support: All inbound calls will come through the local CA Technologies country number or the North America number 1 800 225 5224, including calls for after hours support
• Licensing Keys: The responsibility of managing CA Dynamic Capacity Intelligence license keys will change over to the CA Licensing Team

What do I need to do?

If you are new to CA Support Online, please use this link to register. If you already have a CA Support Online user ID, your new CA Dynamic Capacity Intelligence product entitlement will be provided automatically.

What if I have additional questions about CA Support Online?

CA Customer Care is always available to assist you, and here are some helpful links for more information about CA Support Online:

• CA Support Online self-service support portal
• CA Support Telephone Directory by Country
• Optional CA Support Programs
• CA Support policies
• Working with CA Support guide
• Contact CA Customer Care anytime for:
  • Non-technical licensing, billing, contractual or product related questions
  • Case management help - open a case online or by telephone
  • CA Support Online assistance

Sincerely,
CA Support Delivery Team