CA Business Intelligence (CABI) 3.x, a common component of Unicenter Service Desk, CA Service Desk Manager, CA CMDB, CA Service Catalog, CA IT Asset Manager, and CA Asset Portfolio Management 12.9 and earlier releases.

Date: May 19, 2015
To: CA Service Management Customers (including Unicenter Service Desk, CA Service Desk Manager, CA CMDB, CA Service Catalog, CA IT Asset Manager, and CA Asset Portfolio Management)
From: The CA Technologies Service Management Solution Team
Subject: End-of-Service Announcement for CA Business Intelligence 3.x, All Languages, All Releases, All Service Packs

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (https://support.ca.com/us/product-content/recommended-reading/product-related-technical-information/ca-support-policy-and-terms.html), please consider this email your written notification that we are discontinuing product updates for CA Business Intelligence 3.x, All Languages, All Releases, All Service Packs, beginning THURSDAY, DECEMBER 31, 2015. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Service Management.

SAP provides BusinessObjects, upon which CA Business Intelligence is built. SAP has announced end-of-service for the version of BusinessObjects used by CA Business Intelligence 3.x. CA Business Intelligence 3.x is provided with releases of Unicenter Service Desk, CA Service Desk Manager, CA CMDB, CA Service Catalog, and CA Asset Portfolio Management prior to version 14.1, which was released in November 2014.

Customers may continue to run and use CA Business Intelligence 3.x in production and non-production environments after the End-of-Service Date. However, after THURSDAY, DECEMBER 31, 2015, CA Technologies will no longer provide any fixes, patches, service packs, updates, upgrades, programmatic changes, new features, or coverage for updated or new operating systems, databases, browsers, or any additional components for CA Business Intelligence 3.x. CA Support may submit potential security and vulnerability issues to SAP Support for possible remediation. Any such remediation provided by SAP Support to CA Support will be made available to CA customers.

Customers can continue to contact CA Support (Level 1) for basic installation, administration, configuration, usage, and trouble-shooting of CA Business Intelligence 3.x on an "as is" basis. If a work-around cannot be determined, the customer understands that their problem will be deemed "irresolvable." Extended Support contracts are not specifically available for CA Business Intelligence 3.x.

At this time, we encourage you to plan for the migration to CA Service Management 14.1 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. CA Service Management 14.1 includes CA Business Intelligence 4.1. Please note that CA Business Intelligence 4.1 does not work and is not supported with Unicenter Service Desk, CA Service Desk Manager, CA CMDB, CA Service Catalog, and CA Asset Portfolio Management 12.9 or earlier releases. For information on CA Service Management, please visit the CA Service Management product pages at CA Support Online (https://support.ca.com/).

For information on upgrading your environment to CA Service Management 14.1, and understanding your product licensing and entitlements, please contact your CA Technologies account management team.

As CA Technologies would like to make your upgrade to CA Service Management 14.1 as straightforward as possible, we are offering the following:

• Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Service Management product pages at CA Support Online (https://support.ca.com/).
  
  
• Consulting services from CA Services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.
  
  
• Assistance from qualified local CA partners with any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners).