Date: February 15, 2015
To: CA Application Performance Management Customers
From: The CA Technologies Application Performance Management Product Team
Subject: End of Service Announcement for CA Application Performance Management 9.0.0-9.0.8, CA Introscope 9.0.0-9.0.8, and CA Customer Experience Manager (CEM) 5.0

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/), please consider this letter your written notification that we are discontinuing support for CA Application Performance Management (APM) r9.0 beginning March 1, 2016. The following releases are affected: CA APM 9.0.0-9.0.8, CA Introscope 9.0.0-9.0.8, and CA Customer Experience Manager (CEM) 5.0. This will allow our Development organization to more effectively focus its resources on and add value to the next release of CA Application Performance Management.

At this time, we encourage you to plan for the migration to CA Application Performance Management r9.7 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer:

Highlights of version CA APM r9.7 include:

• The augmentation of existing Smart Instrumentation capabilities with actionable information by automatically monitoring the right application components "at the right time," when transactions are too slow, throwing errors or exceptions, etc. CA APM r9.7 simplifies deployment and configuration by providing customers with automatically triggered deep transaction-tracing capabilities that do not require custom instrumentation.
• We've enhanced Customer Experience Manager (CEM) real-time transaction monitoring by user groups and updated the Transaction Impact Monitor (TIM) for high-performance multiprocessing of end-user transactions.
• CA APM r9.7 also includes full java 8 support and an all-new PHP agent.
• For a full list of CA APM r9.7 enhancements, visit the all-new collaborative product documentation site at http://wiki.ca.com/.

For additional information on CA Application Performance Management, please visit the CA Application Performance Management pages at CA Support Online (https://support.ca.com/).

As CA Technologies would like to help make your upgrade to CA Application Performance Management r9.7 as straightforward and successful as possible, we are offering the following:

• A no-charge software upgrade from CA Application Performance Management r9.0 to CA Application Performance Management r9.7 for any customer with an active maintenance contract.
• Documentation to help prepare you for your upgrade to CA Application Performance Management r9.7 can be viewed at CA Support Online (https://support.ca.com/).
• CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.
• Qualified local CA Application Performance Management Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, (http://www.ca.com/us/partners.aspx).
• CA Technologies is committed to providing superior support to our customers using our technology solutions. CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Service Date. CA Extended Support may be available for a defined period not to exceed 18 months from the End of Service Date. Please visit our website, CA Support Online (https://support.ca.com/), for more information.

If you have any questions regarding the support schedule, please contact CA Application Performance Management CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://support.ca.com/irj/portal/anonymous/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.