Date: September 20, 2018
To: CA Advanced Authentication (Strong Authentication & Risk Authentication) Customers
From: The CA Technologies Advanced Authentication Product Team
Subject: End-of-Service Announcement for CA Advanced Authentication 8.1 and 8.2 (Strong Authentication 8.1, 8.1.1, 8.1.2, 8.1.3, 8.2, 8.2.01 and Risk Authentication 8.1, 8.1.1, 8.1.2, 8.1.3, 8.2, 8.2.01)

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (https://support.ca.com) please consider this announcement as written notification that we are discontinuing technical support for CA Advanced Authentication 8.1 and 8.2 (Strong Authentication 8.1, 8.1.1, 8.1.2, 8.1.3, 8.2, 8.2.01 and Risk Authentication 8.1, 8.1.1, 8.1.2, 8.1.3, 8.2, 8.2.01) effective June 30, 2020. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Advanced Authentication.

At this time, we encourage you to plan for the migration to CA Advanced Authentication 9.0 with latest Service Pack as soon as possible, so you can take full advantage of the latest new features and enhancements (release notes/details available at https://docops.ca.com/display/AA9/Release+Notes) this release has to offer. For additional information on CA Advanced Authentication, please visit the CA Advanced Authentication pages at CA Support Online (https://support.ca.com/).

As CA Technologies would like to help make your upgrade to CA Advanced Authentication v9.0 and Latest Service Pack as straightforward as possible, we are offering the following:

• A no-charge software upgrade to CA Advanced Authentication 9.0 and Latest Service Pack for any customer with an active maintenance contract.
• Documentation to help prepare you for your upgrade to CA Advanced Authentication 9.0 and Latest Service Pack can be viewed at CA Support Online (https://support.ca.com/).
• CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.
• CA Technologies is committed to providing superior support to our customers using our technology solutions. CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Service Date. CA Extended Support may be available for a defined period not to exceed 12 months from the End of Service Date. Please visit our website, CA Support Online (https://support.ca.com/), for more information.

If you have any questions regarding the support schedule, please contact CA Advanced Authentication Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://support.ca.com/irj/portal/anonymous/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.

CA Technologies CA Advanced Authentication Team