End of Service information for CloudSOC SpanVA versions

This article outlines the discontinuation timelines for versions of the Symantec CloudSOC on-prem virtual appliance, SpanVA.

As part of the Symantec transition into Broadcom, the Symantec End of Life (EOL) Policy has been updated. For policy information, see the Broadcom Maintenance Policy Handbook. Broadcom makes a reasonable effort to provide a minimum of 12 months advance notice of a version End of Service (EOS) or product EOL. During the time between the announcement date and the actual EOS or EOL date, full support for the product or version will continue.

As of the publication date of this article, the following terms apply and the dates shown below are in effect:

“End of Service” (EOS) refers to the discontinuation of a specific product version or release, hereafter called “version.” A product version is EOS when no future development, engineering, or Support engagement is provided for that specific version of the product. The product itself continues to be supported at a more current version level, and customers are urged to upgrade to the latest version to receive improvements and fixes. Symantec maintains an active engineering engagement on the latest Generally Available (GA) version and the version immediately preceding it (GA-1). The release of a new GA version may trigger the start of the EOS period for the GA-2 version.

“Maintenance” is a Support offering that is tied to a product or hardware, not to a version. Maintenance includes Support, Engineering, Development, and Self-service (online published upgrades, published fixes, and public knowledge). The availability of Engineering, Development, and of Support that is included in Maintenance is entirely dependent on the status of the version. Beginning with the EOS date shown in the table below, the level of support that comes with an active Maintenance contract is self-service only. No new fixes or technical support for issues will be available for the version. Continued usage of the version is at the customer’s own risk.  Customers must upgrade to address any and all discovered issues.

CloudSOC SpanVA Versions