Update history:

NOTE: You can find timelines for Symantec Information Centric Analytics here.

As part of Symantec’s transition into Broadcom, the Symantec End of Life Policy has been updated. For policy information, see the Broadcom Maintenance Policy Handbook. Broadcom makes a reasonable effort to provide a minimum of 12 months advance notice of a version EOS or product EOL. During the time between the announcement date and the actual EOS or EOL date, full support for the product or version will continue.

As of the publication date of this article, the following terms apply and the dates shown below are in effect:

“End of Life” (EOL) refers to the discontinuation of a software or hardware product or a hosted service. (This article does not reflect discontinuation of a product.)

“End of Service” (EOS) refers to the discontinuation of a specific product version or release, hereafter called “version.” A product version is EOS when no future development, engineering, or Support engagement is provided for that specific version of the product. The product itself continues to be supported at a more current version level, and customers are urged to upgrade to the latest version to receive improvements and fixes. Symantec maintains an active engineering engagement on the latest Generally Available (GA) version and the version immediately preceding it (GA-1). The release of a new GA version may trigger the start of the EOS period for the GA-2 version.

“Maintenance” is a Support offering that is tied to a product or hardware, not to a version. Maintenance includes Support, Engineering, Development, and Self-service (online published upgrades, published fixes, and public knowledge). The availability of Engineering, Development and of Support that is included in Maintenance is entirely dependent on the status of the version or product. Beginning with the EOS or EOL date shown in the table below, the level of support that comes with an active Maintenance contract is self-service only. No new fixes or technical support for issues will be available for the version. Continued usage of the version is at the customer’s own risk.  Customers must upgrade to address any and all discovered issues.

The information in this article supersedes any information published elsewhere regarding the End of Service and the End of Life dates of the products mentioned here.

Note: The listed EOS dates apply to maintenance packs (MPs) released under the listed version.

Table 1: Product versions and EOS dates for Symantec Data Loss Prevention