Your ABRCA Root Certificate – Action Required – 8th Reminder and Updated Information

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11 November 2021

11 November 2021

 

 

Dear Valued Customer,

You may lose product functionality as early as Sunday, November 14th 2021 if you do not update your Symantec product to use the new ABRCA root certificate. Please review the table below for a list of affected products with links to expiration prevention and recovery steps and current expiration dates.

If you have not started your ABRCA upgrade and are at risk for missing the November and December 2021 deadline dates, please contact your Broadcom account team immediately.

How to use the table below:

  •  If your product has an automatic update capability, confirm that the update applied successfully. If the automatic update does not take place because of a firewall or other connectivity issues, then follow the manual steps provided in the article for your product.
  • If your product is labeled "Upgrade Required," you must upgrade to the new software version before the root certificate expires to ensure uninterrupted operation. Some products require additional steps as outlined in the corresponding article.
  •  If your ABRCA Root Certificate has expired, follow the recovery steps provided in the Knowledge Base article for your product.

 

Product

Recommendation /
Action Plan

Update Available

Automatic / Manual

Software Upgrade Recommendation
Availability

ProxySG
ProxySG Appliance Birth Registration Certificate Authority (ABRCA)
(Last updated Oct 7, 2021)
https://knowledge.broadcom.com/external/article/207152

AUTOMATIC- YES
MANUAL- YES

Recommended
 N/A

Advanced Secure Gateway (ASG)
ASG Appliance Birth Registration Certificate Authority (ABRCA) Update
(Last updated Oct 19, 2021)
https://knowledge.broadcom.com/external/article/207153

AUTOMATIC- YES
MANUAL- YES

Upgrade Required April 2021

Integrated Secure Gateway (ISG)
Integrated Secure Gateway Birth Registration Certificate Authority (ABRCA)
(Last updated Nov 1, 2021)
https://knowledge.broadcom.com/external/article/207145

AUTOMATIC- NO
MANUAL- YES
Recommended May 2021

Content Analysis Appliance
Content Analysis Appliance Birth Registration Certificate Authority (ABRCA) Root Certificate Update
(Last updated Oct 13, 2021)
https://knowledge.broadcom.com/external/article/207138

AUTOMATIC- YES
MANUAL- YES
Upgrade Required April 2021

SSL Visibility Appliance
SSL Visibility Appliance Birth Registration Certificate Authority (ABRCA)                 
(Last updated Oct 22, 2021)                         
https://knowledge.broadcom.com/external/article/207140

AUTOMATIC- NO
MANUAL- NO
Upgrade Required
May 2021

Management Center
Management Center Appliance Birth Registration Certificate Authority (ABRCA) Update
(Last updated Nov 1, 2021) 
https://knowledge.broadcom.com/external/article/207144

AUTOMATIC- NO
MANUAL- YES
Upgrade Required May 2021

Reporter
Reporter Appliance Birth Registration Certificate Authority (ABRCA) Update
(Last updated Nov 1, 2021) 
https://knowledge.broadcom.com/external/article/207141

AUTOMATIC- NO
MANUAL- YES
Upgrade Required April 2021

PacketShaper
PacketShaper Appliance Birth Registration Certificate Authority (ABRCA) Update
(Last updated Sept 16, 2021) 
https://knowledge.broadcom.com/external/article/207670

AUTOMATIC- NO
MANUAL- NO
Upgrade Required February 2021

PolicyCenter
PolicyCenter Appliance Birth Registration Certificate Authority (ABRCA) Update
(Last updated Sept 16, 2021) 
https://knowledge.broadcom.com/external/article/207671

AUTOMATIC- NO
MANUAL- NO
Upgrade Required March 2021

DLP Appliance (S500 model and Virtual Appliance)  

DLP Appliance (S500 model and Virtual Appliance) Birth Registration Certificate Authority (ABRCA) Update

https://knowledge.broadcom.com/external/article/216067/

AUTOMATIC- NO
MANUAL- YES
Recommended June 2021

Industrial Control System Protection Neural (ICSP Neural)

https://knowledge.broadcom.com/external/article/219520/
(Last updated Sept 14, 2021) 

AUTOMATIC- YES

MANUAL- YES 

Upgrade Required August 2021

This letter is your ninth reminder that the root certificate for one or more of your Symantec products will be expiring (attached is the original email dated February 18, 2021).

Symantec Systems Engineers and Symantec Partners may also be contacting you directly to assess your update status and explain the importance of completing this task as soon as possible.

If you wish to be removed from future ABRCA communications, please email abrca.opt-out@broadcom.com and state ‘remove’ in the subject line.

Thank you for using Symantec products and services.

Sincerely,
The Symantec Network Security Team

 
 

This is a service or product related message which you are receiving as a result of your use of Symantec products or services. If you are no longer using the Symantec product or service please contact us.

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