Date:April 25, 2024

To: NetOps Customers

From: Broadcom’s NetOps Product Team

Subject: General Availability Announcement for DX NetOps 23.3.9

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we continue to innovate to provide critical support for successful network transformation, enabling a multi-faceted Network Operation Center (NOC). The solution covers legacy and modern networks, and reaches beyond the enterprise borders to Cloud, SaaS, and Sites.

Today, we are pleased to announce that DX NetOps 23.3.9 is now available.

New Features and Enhancements

• DX NetOps Performance Management Release Notes
• DX NetOps Spectrum Release Notes
• DX NetOps Virtual Network Assurance Release Notes
• DX NetOps Network Flow Analysis Release Notes
• DX NetOps Mediation Manager Release Notes
• New and Updated Technology Certifications for DX NetOps (For a complete list of certifications and to search for all DX NetOps-certified devices, see the DX NetOps Certification Portal.)

For more information, review the DX NetOps 23.3 Release Notes. 

Capabilities Available for Early Access for Select Customers

In Early Access, our focus is to verify functionality and gather feedback from a limited set of customers. If you are interested in trying out any of the following capabilities, contact your account representative for more information:

• NetOps Business Reports - Ability to run business reports in NetOps Portal*
• Zero Touch Administration - DX NetOps automated-upgrade of DX NetOps Performance Management and DX NetOps Fault Management to reduce maintenance cost in the NOC*
• Volatility Analytics - A solution to provide deeper insights into network volatility to gauge time to issues*
• Syslog connector - Integrate DX NetOps Performance Management with Splunk to retrieve Syslogs in the context of alarms and devices using the out-of-the-box Syslog connector*
• Customer Experience Center - An environment for vendor and customer collaboration to advance the NOC for SD-WAN assurance

* To request access to this capability, create a case with Broadcom Support at https://support.broadcom.com.

Issues Resolved In This Release

• Fixed Issues in DX NetOps Performance Management and DX NetOps Virtual Network Assurance
• Fixed Issues in DX NetOps Spectrum
• Fixed Issues in DX NetOps Network Flow Analysis

Upgrading DX NetOps

The Upgrade DX NetOps section in the documentation includes the following high-level categories, each containing capability-specific upgrade information:

• Prepare for the Upgrade - Describes the required pre-upgrade tasks.
• Upgrade DX NetOps - Sequentially explains the upgrade process to prevent global synchronization issues. Before upgrading each component, review the installation and system requirements for each component listed at the end of the Upgrade DX NetOps topic.
• Verify the Upgrade - Describes the required post-upgrade verification tasks to ensure that the upgraded functionality and customizations work as expected.

Upgrade Related Support Offerings 

The following upgrade related Support offerings are included in your support maintenance plan:

• Pre-Event Review - Subject matter experts (SMEs) from each DX NetOps component will review your upgrade plans in detail to help ensure a smooth and successful experience. If you do not have a plan, we can provide you with a runbook and share best practices, and then review your plan once it is complete.

For more information about how to set up a Pre-Event Review with a SME, review the “How to Request a Hot Site and Pre-Upgrade Review for my product deployment/product upgrade?” Knowledge Base article.

• NetOps Designated Weekend Upgrade Program - The next NetOps Designated Weekend Upgrade Program is October 5th & 6th, 2024. During these days, the NetOps Support and Development team is staffed during specific hours. Once registered for the program, we provide a thorough Pre-Event Review, and you can open any severity-upgrade-related cases during the times on those weekends.

For more information, see the Designated Weekend Upgrade Program site.

• Support Hot Site - Provides the global Support team advance notice of your event. This alerts our engineers to be on the lookout for any potential issues during this window. We also house your written plan in the hot site so that the engineers have visibility and access into your upgrade, should you open a Support case.

Contact your account team or open a Support case to set up a Hot Site for your next event.

Download DX NetOps

You can download DX NetOps 23.3.9 from My Downloads on the Broadcom Support Portal.

If you have any questions or require assistance, open a case with Broadcom Support at https://support.broadcom.com or contact our call center to open a support case by calling +1-800-225-5224 in North America (refer to the Contact Support page for the local number in your country).

Additional Resources

Should you need any assistance in understanding new features, or implementing this latest release, our implementation services partners can help. Please contact your local account representative for more information about how they can help.

Visit the DX NetOps and AppNeta solution pages to download and view all the assets.

To connect, learn, and share with other customers, join and participate in our DX NetOps Community.

Please review our End-of-Service and End-of-Life Policy within the Broadcom Maintenance Policy Handbook and review the DX NetOps Product Details and AppNeta Product Details pages on the Broadcom Support Portal.

Thank you again for your business.

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