General Availability Announcement for DX NetOps 23.3.12

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22 July 2024

22 July 2024

July 22, 2024

To: NetOps Customers

From: Broadcom’s NetOps Product Team

Subject: General Availability Announcement for DX NetOps 23.3.12

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we continue to innovate to provide critical support for successful network transformation, enabling a multi-faceted Network Operation Center (NOC). The solution covers legacy and modern networks, and reaches beyond the enterprise borders to Cloud, SaaS, and Sites.

Today, we are pleased to announce that DX NetOps 23.3.12 is now available.

New Features and Enhancements

For more information, review the DX NetOps 23.3 Release Notes. 

Capabilities Available for Early Access for Select NetOps Customers

In Early Access, our focus is to verify functionality for a feature and to gather feedback from a limited set of customers prior to general availability of the feature. If you are interested in trying out any of the following features, contact your account representative for more information, or request access by creating a case with Broadcom Support at https://support.broadcom.com:

  • We are looking for customers to participate in a pilot program to leverage existing NetOps SNMP data collectors for automated Cloud connectivity and performance monitoring, leveraging embedded AppNeta active-monitoring technology with a seamless operational view in NetOps Portal.
  • NetOps Business Reports are operational reports in NetOps Portal relating to alarms, assets, and availability data. For more information, see NetOps Business Reports.
  • Adopt the DX NetOps Zero Touch Administration (ZTA) solution to automate the upgrade process, reducing cost while improving efficiency. ZTA covers a wide range of NetOps deployment scenarios (excluding the Data Repository, Flow Monitoring, and Mediation Manager). 

Issues Resolved In This Release

Upgrading DX NetOps

The Upgrade DX NetOps section in the documentation includes the following high-level categories, each containing capability-specific upgrade information:

  • Prepare for the Upgrade - Describes the required pre-upgrade tasks.
  • Upgrade DX NetOps - Sequentially explains the upgrade process to prevent global synchronization issues. Before upgrading each DX NetOps component, review the installation and system requirements for each component listed on the Upgrade DX NetOps topic.
  • Verify the Upgrade - Describes the required post-upgrade verification tasks to ensure that the upgraded functionality and customizations work as expected.

Upgrade-Related Support Offerings 

The following upgrade-related Support offerings are included in your support maintenance plan:

  • Pre-Event Review - Subject matter experts (SMEs) from each DX NetOps component will review your upgrade plans in detail to help ensure a smooth and successful experience. If you do not have a written upgrade plan, the team can provide you with a runbook and share best practices, and then review your plan once it is complete.

For more information about how to set up a Pre-Event Review with a SME, review the "How to Request a Hot Site and Pre-Upgrade Review for my product deployment/product upgrade?" Knowledge Base article.

  • NetOps Designated Weekend Upgrade Program - The next NetOps Designated Weekend Upgrade Program is October 5th & 6th, 2024. During these days, the NetOps Support and Development team is staffed during specific hours. Once registered for the program, the team provides a thorough Pre-Event Review, and you can open severity-upgrade-related Support cases during the times on those weekends.

For more information, see the Designated Weekend Upgrade Program site.

  • Support Hot Site - Provides the global Support team advance notice of your event. This alerts the NetOps Support and Development team to be on the lookout for any potential issues during this window. The team also houses your written upgrade plan in the hot site so that they have visibility and access into your upgrade, should you open a Support case.

Contact your account representative, or set up a Support Hot Site for your next upgrade event by opening a case with Broadcom Support at https://support.broadcom.com.

Download DX NetOps

You can download DX NetOps 23.3.12 from the My Downloads page on the Broadcom Support Portal.

If you have any questions or require assistance, open a Support case at https://support.broadcom.com, or contact Support by calling +1-800-225-5224 in the US (refer to the Contact Support page for the local number in your country).

Additional Resources

Should you need any assistance in understanding new features, or implementing this latest release, our implementation services partners can help. Please contact your local account representative for more information about how they can help.

Visit the DX NetOps and AppNeta solution pages to download and view all the assets.

To connect, learn, and share with other customers, join and participate in our DX NetOps Community.

Please review our End-of-Service and End-of-Life Policy within the Broadcom Maintenance Policy Handbook, and review the DX NetOps Product Details and AppNeta Product Details pages on the Broadcom Support Portal.

Thank you again for your business.

 

 

 

 

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