July 03, 2025

To:         Email Security.cloud Customers

From:     The Email Security.cloud Product Team

Subject:  Email Policy-Based Encryption Advanced is being replaced with Symantec PGP Encryption Service for Email Security

We are announcing the End of Sale (EOS) of Email Policy-Based Encryption Advanced Cloud, which provides email encryption for sensitive content. This change comes into effect on August 4, 2025. The encryption service is being replaced with our internal Symantec PGP Encryption Service for Email Security offering.  

Why are we making this change?
Previous editions of Policy-Based Encryption Advanced products relied on partnerships with third-party companies. Broadcom has decided to bring the power of its on-premise encryption portfolio to the cloud, starting with policy-based encryption for Email Security.cloud customers. We will now be able to focus more closely on the unique needs of our existing Email Security.cloud customers, with the flexibility to develop functionality tailored to their specific requirements. 
 

Contacts:

Jen Zeman, Product Management, Email Security.cloud

Manoj Pandey, Product Management, Symantec PGP Encryption

Robert Marti, Product Marketing

Frequently Asked Questions (FAQ)

• What is the Advanced Email Policy-Based Encryption Service?
  Symantec® PGP Encryption Service for Email Security is an add-on to Symantec Email Security.cloud. It provides a comprehensive, automated solution to secure sensitive data that is shared via email. Administrators can establish flexible, policy-driven encryption rules to protect information in alignment with organizational compliance requirements.

• Will we continue to support existing customers?
  Yes. We will continue to support existing Policy-Based Encryption Advanced Cloud customers throughout their service term.

• What SKUs are affected by this announcement?
  The existing Policy-Based Encryption Advanced Cloud SKU, PBE-AC-SUB, will be classified as End of Sale (EOS) on August 4, 2025, in the price book update.

• What options do existing customers have as their contract expires?
  We will continue to support existing customers through their contract term. At contract renewal, the new Symantec PGP Encryption Service for Email Security is available for ordering as a replacement using the SKU PBE-PGP-SUB.

If your customer intends to renew using the new PGP Policy-Based Encryption service at renewal, please feel free to order a POC version of the Symantec PGP Encryption Service for Email Security up to 90 days in advance to allow for a seamless transition. For questions on POC trials, please contact [email protected].

• Can existing customers add capacity until their agreement expires?
  Yes. We will continue supporting capacity orders for the remainder of the customer's service term.

• What are the steps to migrate my customer’s existing PBE Advanced to the Symantec PGP Encryption Service for Email Security?

1. 1. Order the service. Please order the new Symantec PGP Encryption Service for Email Security using SKU PBE-PGP-SUB.
      The provisioning team will provide a form for completion, allowing us to gather the necessary information to provision the new service properly.
      Once the service has been provisioned, the provisioning team will send a customer welcome letter and a link to the Policy-Based Encryption Advanced Administration Guide.
   2. Configure the service. Customers can refer to our PBE Advanced Administration Guide for details on creating an encryption policy from a template and installing the Encryption Outlook Add-in (if desired).  

For information on Email Policy-Based Encryption, please visit the Email Security.cloud support page. For details on Policy-Based Encryption, please visit the Policy-Based Encryption Advanced support page. To access our Administrator Guides, please visit our Email Security.cloud Releated Documents page.