January 15th, 2026

To:              Customers of DX Operational Observability, DX APM, DX AXA, DX OI

From:          AIOps Product Team

Subject:       General Availability Announcement for DX Operational Observability 26.1

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce the release of DX Operational Observability (DX O2) 26.1.  This release takes forward the unified AIOps and observability focus with expansion into OpenTelemetry, modern infrastructure and applications observability. It also introduces a number of enhancements to the embedded AI/ML platform for proactive monitoring using cross data lake analysis and Gen AI insights. Ease of use continues to be a focus area in this release along with security and scale. 

DX Operational Observability brings together Broadcom’s best-of-breed solutions for monitoring applications and transactions, digital experience, and infrastructure. The product integrates AIOps at its core to help enterprises accelerate their digital transformation and modernization initiatives. Built on a platform hardened over decades of experience in delivering enterprise-grade monitoring, DX Operational Observability aims to simplify operational, triage, and mitigation workflows while increasing the speed of innovation within limited IT budgets. 

High-level summary of DX Operational Observability Capabilities: 

• Application Observability: Comprehensive monitoring across multiple application layers from frontend to mid-tier to backend for traditional as well as modern applications, down to each transaction.
• End User Observability: Analytics solution to provide complete visibility into digital performance and customer experience across mobile and web applications with user journeys and business analytics funnels.
• Infrastructure Observability: Full-stack infrastructure monitoring across servers, storage, cloud, and containers at enterprise scale with consistent onboarding experience.
• Service Observability: Identify the impact of IT issues on business-critical services and align enterprise success factors to service SLAs.
• AIOps (AI/ML for IT Operations): Automate issue detection, correlation, and root cause analysis to drive operational efficiencies and reduce mean time to innocence; cross-domain correlations to provide a 360-degree view of a problem for IT operations and subject matter experts with the most granular data exploration capabilities up to metrics, traces, and logs.
• Logs: Contextual logs for monitored inventory and alarms through log ingestion support for out-of-the-box log formats as well as custom logs.
• Unified Dashboarding and Reporting: Out-of-the-box dashboards for different personas such as business owners, SRE, IT Operations/NOC teams, application owners, server admins, network admins, capacity planners, etc. leveraging a unified data lake capable of understanding different monitoring data (alarms, metrics, logs, events, CIs, topology, traces, thread dumps) in their native format.
• Third-party integrations: Out-of-the-box integrations with both Broadcom and other third-party tools, including OpenTelemetry (OTEL) data ingestion for unified observability, Ticketing and notification tools support out of the box and through APIs/webhooks with automation support for collaborative operational workflows.

 DX Operational Observability 26.1 - Enhancement Highlights

This release of DX Operational Observability 26.1 brings significant enhancements across various areas:

Overview:

• Services Health Calculation editor is introduced for edit services workflow to add flexibility for the calculation method selection for wide range of use cases; the parent service health roll-ups can be defined using custom expressions 
• Export and import service definition for managing service definitions across environments and CMDBs
• End User by Geography page has been redesigned to support the “all application” app filter for the currently selected Universe. 

Alarms:

• Complex filters for alarms and policies to allow users with right level of access to organize views using multiple attributes
• End User Monitoring alarms will now use the platform “notification” policies.  This allows EUM alarms to be made available in the “All Alarms” view and participate in alarm correlation and ticketing system integrations. 
• Triage Inspector Events timeline to show important change events in the context of the problem being triaged like topological events, attribute events, Kubernetes events, and infrastructure status events
• Improved channels templates for correlated alarms via custom situations for adding custom alarm attributes and inventory attributes 
• Alert Summaries for number of alerts triggered by the platform alarm definitions by severity is available in the “Metrics/Traces by Agent” section of Triage

Triage:

• Enhanced Transaction Trace viewer with improved async transaction support, Open Telemetry navigation optimizations and algorithmic ML categorization by “shape” and error type
• Thread-dump Analysis with enhanced UI workflow integrated into Event Viewer in context of the 
• Stack Explorer for experts with guided monitored technology swimlanes for proactive identification of performance degradations 

DX Dashboards:

• Easy navigation and launch of dashboards from the left side menu to allow users to view dashboards within the same browser tab
• Support for PromQL and WQL query language for metrics dashboards to help advanced dashboard users
• Ease of inventory attribute filtering using enhanced UI for dashboard input query
• New Out of the box dashboards added, for example:

1. 1. • Monitoring coverage gaps
      • APM: Symantec Directory Details Dashboard
      • AWS RDS Dashboards
      • AWS Stream: Lambda Function Monitoring Dashboard
      • Kafka Dashboards
      • OpenTelemetry Applications Overview Dashboard
      • OpenTelemetry Azure Dashboard
      • OpenTelemetry WatchTower Dashboard
      • OTEL Detection Dashboard
      • Snowflake Overview Dashboard
      • Tanzu Application Service Dashboard

End User:

• Role based access control and universe support for end user monitoring (aka AXA) pages allow the restriction of which application data a user can access in the EUM screens based on an applications membership in the currently selected and available universes for that user.
• Updated navigation through the “end user” data views for guided contextual triage workflows and improved performance at scale 
• Updated session details page for additional metrics like battery temperature for Android devices as an application event, 
• Default business transaction naming rules and capture rules creation for newly discovered applications by the Business Payload Analyzer plugins for out of the box analysis

Predictions: 

• Service specific predictive capacity planning configurations support to add flexibility for metric thresholds for the same metric being reported on different devices  
• Exponential forecasting model enhancements for improved capacity projections through additional handling of short term fluctuations, data trends and ad-hoc spikes/drops in the baseline metrics 
• Evidence addition for metric projections within the metric chart for  metrics under investigation to help users see the supporting information while investigating the accuracy of the projection

Inventory: 

• New Groups View has been introduced to help users manage inventory easily. Once groups have been defined, the member entities are classified as monitored or discovered for quick identification of monitored entities and deploy monitoring for discovered unmonitored devices 
• Lifecycle events for entities has been introduced in the inventory view along with the status filter so users can quickly determine which entities have changed state or have moved out of monitoring radar and take action

Settings:

• SSH and SNMP Authentication support addition for Credential Store under Access Tokens/Security settings
• Agent Lifecycle section has improved workflows for managing agents, packages, bundles and reports. The agent lifecycle can be easily managed and tracked using the list and download agents section. 
  • The agent lifecycle management functionality is available to users with right access determined and managed through the User administration - RBAC setting. 
• The Alarms/Alerting section has a new section for EUM alarms configuration allowing the users to create and manage EUM alarms consistently. 
• Support for complex filters in the alarm enrichment rules creation and policies settings under Alarms/Alerting section. 
• The maintenance windows configurations under Alarms/Alerting section has been advanced to support on-demand maintenance window extension or termination (Stop) for action maintenance windows 
• Access for the End User Monitoring specific settings pages “Web Payload Capture Rules” and “EUM Global Privacy Rules” are governed by the role based access control and privileges assigned to users
• Management modules functionality has been enhanced to support import and export of modules for easy management across multiple environments 
• ODC collector is available for download for running as a Windows service with full script driven support for lifecycle management i.e. install, uninstall, initiate, terminate and monitor. 
• ServiceNow integration now supports OAuth Authentication mechanism for secure integrations

Observability Coverage:

• Introduction of Unified Infrastructure Agent (UIA) to help DX UIM customers leverage AIOps use case benefits for infrastructure observability natively within DX O2. With the 26.1 version, UIA adds monitoring support for sybase, logmon, file and directory server, SQL server, VMWare, Host (CDM), Network connectivity, Remote System extension, etc. 
• Monitoring configuration workflow is another introduction along with UIA to provide an intuitive UI driven approach for easy monitoring setup workflow
• Enhanced support for monitoring Symantec directory over SNMP and Otel integration support for SiteMinder monitoring 
• Out of the box OpenTelemetry support for additional technologies like Quarkus, Scala, Istio with support for topology, metrics and traces for quickstart workflows in dashboards and data exploration paths
• AWS streaming metrics support for ingestions at scale and synchronizing metadata for deeper context across rapidly evolving AWS environments
• Support for AWS RDS Performance Insights and Prometheus Exporters (Node and Kafka exporter) to help identify performance bottlenecks and optimize proactively 
• Enhanced Java Agent upgrade experience with zero touch workflow support to eliminate manual intervention after each upgrade
• Mainframe observability integration expansion through direct integration with IBM Websphere MQ in z/OS Mainframe for end to end coverage
• Full support for IBM App Connect Enterprise (ACE 13) monitoring in OpenShift environments for unified observability views across critical workloads 
• Version updates for application and infrastructure agents: 
• Java Agent version 24,
• PHP Agent Extension version 8, 
• IB Extension support for ACE 13, 
• WebSphere MQ Extension version 9.4, 
• NGINX versions 1.27.5 and 1.28.0

Installation and Upgrades:

• Added support for installation in VCF/VKS environments 
• Health check utility has been enhanced to group tests by categories such as health check utility before install/upgrade, post install/upgrade, on-demand for specific pod,cluster, etc. for ease of cluster and tenant management
• DX O2 v26.1 supports concurrent sessions for multiple tenants within the same browser window allowing users with access across multiple tenants to swivel chair easily
• This release will support in-place upgrades from versions 24.2 and 25.1.

The above-mentioned are highlights of the enhancements. For details, check out the product release notes for version 26.1.

To connect, learn, and share with other customers, join and participate in our DX Operational Observability Global User Community. To know more about our customer events and register, please check our customer events website. To review Broadcom Support lifecycle policies, please check the Broadcom Support Policy and Terms at https://support.broadcom.com/ by navigating to the Support Policies link. To leverage the training and education content, visit Broadcom Academy. 

Thank you again for your business.