August 5^th 2024

On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that CA Business Intelligence JasperReports Server 9.0.0 is now available. This version of CA Business Intelligence JasperReports Server will be compatible with Clarity 16.2.1 or higher.

Along with the new functionality included in CA Business Intelligence JasperReports Server 9.0.0, the following defects have also been addressed:

• DE78026: Ad Hoc Crosstab missing scroll bars
• DE79603: Data in columns not displayed in PDF exports of Adhoc views or report
• DE79682: User Access Rights and User Access Rights Detail reports need improvements
• DE72260: After JasperSoft 8.1.1 upgrade, images are not present in reports exported to Excel

If you are an On-Premise customer, you can download your copy of CA Business Intelligence JasperReports Server 9.0.0 online at CA Support, where you can also utilize Broadcom’s case management system. To install your product, follow the installation procedures for your product at Tech Docs. If you are a SaaS customer, your environment will be automatically upgraded to the new release after at a scheduled time following the upgrade of your environment to Clarity 16.2.1. Customers can expect a follow-up communication with additional details related to automatic upgrades. If you have any questions or require assistance, please contact CA Support.

Clarity SaaS service notifications are sent using the Broadcom Service Status platform. This provides a unified availability and maintenance status portal across Broadcom and overall improved customer experience. Clarity SaaS customers will receive a separate email from Broadcom Service Status informing when their CA Business Intelligence JasperReports Server will be upgraded. We recommend you work with your IT team to whitelist the sender email address ([email protected]) to ensure delivery of service status emails.

Should you need any assistance in understanding these new features, or implementing this latest release, our implementation services partners can help.  Please contact your Broadcom account representative for more information on how they can help. To connect, learn, and share with other customers, join and participate in our Clarity Community page. 

For an extensive catalog of courses please visit Clarity Academy, or visit our Online Education Videos to review videos that give various topics on Clarity, such as getting started, latest product update, etc..

Please navigate to the Broadcom Support Portal to review the latest support policies.

Thank you again for your business.

Sincerely,

Clarity Product Team

Broadcom