Reasonable Commercial Effort Statement

The Layer7 API Gateway’s version specific “Requirements and Compatibility” page (for example) in the Layer7 API Gateway documentation lists “officially supported” technologies for that version. These are technologies that Layer7-Broadcom does test with, may provide documentation for, and are available to reproduce related problems when customers submit support requests. Standard support and escalation SLAs do apply to such support requests.

There are many other “unsupported” technologies that the Layer7 API Gateway will work with, but that Layer7-Broadcom does not test with, does not provide documentation for, and are not always available to reproduce related problems when customers submit support requests.

Layer7-Broadcom Support will make a reasonable commercial effort to troubleshoot and/or resolve support requests that involve the use of currently supported versions of the Layer7 API Gateway together with “unsupported” technologies.

More specifically:

• Layer7-Broadcom Support shall accept a support request involving a currently supported version of the Layer7 API Gateway and an unsupported technology.
• Layer7-Broadcom Support shall troubleshoot issues up to the point that there are reasons to believe that they are related to the unsupported technology. At such a point, Layer7-Broadcom Support may require that the customer reproduce the problem with an officially supported technology before proceeding with the request.
• Standard support and escalation SLAs do not apply to such support requests.

Layer7-Broadcom will generally provide reasonable commercial effort support for all client/server implementations of supported network protocols as long as they support the protocol as required by us per the Layer7 API Gateway documentation in its entirety. The version specific “Requirements and Compatibility” page does not intend to provide an exhaustive list of all network protocols and client/server implementations of those protocols.