December 7th, 2023

To:         Symantec Privileged Access Manager Customers

From:     The Symantec Privileged Access Manager Product Team

Subject:  End of Service Announcement for Symantec Privileged Access Manager v4.1 (including all service packs)

Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with our Broadcom Support Policy and Terms (https://techdocs.broadcom.com/content/dam/ca/us/files/Support/CA-Work-Support-UG.pdf), Broadcom will be extending standard support for all product releases from 24 months to 30 months.  This change will go into effect beginning with Symantec Privileged Access Manager v4.1 (including all service packs).  Please consider this letter your written notification that end of support date for Symantec Privileged Access Manager v4.1 (including all service packs) will change from April 28th, 2024 to October 28th, 2024.

As Broadcom would like to help make your upgrades as straightforward and successful as possible, we are offering the following:

• Documentation to help prepare you for your upgrade to Symantec Privileged Access Manager v4.1 can be viewed at Broadcom Support Online (https://support.broadcom.com/).

• Broadcom Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit https://www.broadcom.com/support/ca/services-support/ca-services.

• Qualified local Broadcom Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local Broadcom Channel Partner Group office, (http:/www.ca.com/partners.aspx).

• Broadcom is committed to providing superior support to our customers using our technology solutions.  Broadcom Extended Support, one of the Broadcom support offerings, is designed to extend support for Broadcom software product versions or releases that have reached their End of Service Date.  Broadcom Support may be available for a defined period not to exceed 18 months from the End of Service Date.  Please visit our website, Broadcom Support Online (https://support.broadcom.com/), for more information.

If you have any questions regarding the support schedule, please contact Broadcom Support at Broadcom Support Online (https://support.broadcom.com/), your local Broadcom Account Manager, Customer Success Manager or Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301.  You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.