Symantec Privileged Access Manager

July 11th, 2024

To:        Symantec Privileged Access Manager Customers

From:    The Symantec Privileged Access Manager Product Team

Subject: Extension of End of Service Announcement for Symantec Privileged Access Manager v4.1 (including all service packs)

Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with the Broadcom Support Policies here, please consider this email your written notification that we are extending the end of service date for Symantec Privileged Access Manager v4.1 including all service packs from October 28, 2024 to April 28, 2025. This will allow our Development organization to more effectively focus its resources and add value to the next release of Symantec Privileged Access Manager.  After April 28, 2025, Broadcom will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to the upcoming Symantec Privileged Access Manager v4.2 release as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on Symantec Privileged Access Manager, please visit the Symantec Privileged Access Manager pages at Support.

As Broadcom would like to make your upgrade to Symantec Privileged Access Manager v4.2 as straightforward as possible, we are offering the following:

• The latest supported Version/Release of Symantec Privileged Access Manager, at no charge, as long as you have an active maintenance contract for Symantec Privileged Access Manager.
• Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the Symantec Privileged Access Manager pages at Support. 
• Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office (https://www.broadcom.com/company/partners/ca-technologies).

Your success is very important to us, and we look forward to continuing our successful partnership with you.