May 2nd, 2024

To:        CA Privileged Identity Manager Customers

From:    The CA Privileged Identity Manager Product Team

Subject:  End of Service Announcement for CA Privileged Identity Manager 12.9 (including all service packs)

Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with our Broadcom Support Policy and Terms (https://techdocs.broadcom.com/content/dam/ca/us/files/Support/CA-Work-Support-UG.pdf), please consider this letter your written notification that we are discontinuing support for CA Privileged Identity Manager v12.9 beginning September 20th, 2025.  This end of support includes all service packs.  This will allow our Development organization to more effectively focus its resources on and add value to the next releases of Symantec Privileged Access Manager and Symantec Privileged Access Manager Server Control.  

At this time, we encourage you to plan for the upgrade to Symantec Privileged Access Manager Server Control or migration to Symantec Privileged Access Manager as soon as possible, so you can take full advantage of the latest new features and enhancements these releases have to offer.  For additional information, please visit the Symantec Privileged Access Manager pages at Broadcom Support Online (https://support.broadom.com/).

• Documentation to help prepare you for your upgrade to Symantec Privileged Access Manager Server Control can be viewed at Broadcom Support Online (https://support.broadcom.com/).

• Broadcom Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit https://www.broadcom.com/support/ca/services-support/ca-services.

• Qualified local Broadcom Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local Broadcom Channel Partner Group office, (http:/www.ca.com/partners.aspx).

• Broadcom is committed to providing superior support to our customers using our technology solutions.  Broadcom Extended Support, one of the Broadcom support offerings, is designed to extend support for Broadcom software product versions or releases that have reached their End of Service Date.  Broadcom Support may be available for a defined period not to exceed 18 months from the End of Service Date.  Please visit our website, Broadcom Support Online (https://support.broadcom.com/), for more information.

If you have any questions regarding the support schedule, please contact Symantec Privileged Access Manager Support at Broadcom Support Online (https://support.broadcom.com/), your local Broadcom Account Manager, Customer Success Manager or Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301.  You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.