CA Workload Automation Agents

February 20,2024

To:        CA Workload Automation Agents Customers

From:    The CA Workload Automation Agents Product Team

Subject: End of Service Announcement for CA Workload Automation Agents 12.0

CA Technologies, a Broadcom Company is continually working to improve our software and services to best meet the needs of our customers. In accordance with the Broadcom Support Policies here, please consider this email your written notification that we are discontinuing technical support for CA Workload Automation Agents 12.0  effective March 31,2026. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Workload Automation Agents.  After March 31,2026 Broadcom will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to CA Workload Automation Agents<New Version/Release> as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Workload Automation Agents, please visit the CA Workload Automation Agents pages at Support.

As Broadcom would like to make your upgrade to CA Workload Automation Agents 12.1 SP1 as straightforward as possible, we are offering the following:

• The latest supported Version/Release of CA Workload Automation Agents, at no charge, as long as you have an active maintenance contract for CA Workload Automation Agents.
• Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Workload Automation Agents pages at Support. 
• Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. Additional information can be found at https://www.broadcom.com/support/services-support. Please contact your account representative to receive a quote for such services.
• Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office (https://www.broadcom.com/company/partners/ca-technologies).

Your success is very important to us, and we look forward to continuing our successful partnership with you.