October 15, 2024

To:        DX NetOps Customers

From:   The DX NetOps Product Team

Subject: Deprecation of Support for Certain Microsoft Windows Versions, Effective September 30, 2025 (DX NetOps Spectrum and DX NetOps Network Flow Analysis)

Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with the Broadcom Support Policies here, please consider this email your written notification that DX NetOps Spectrum and DX NetOps Network Flow Analysis are deprecating support for following Windows versions effective September 30, 2025. 

Broadcom will continue to support all in-service DX NetOps Spectrum and DX NetOps Network Flow Analysis releases on these Windows versions until September 30, 2025. After September 30, 2025, Broadcom will continue to make self-service support for DX NetOps Spectrum and DX NetOps Network Flow Analysis on these Windows versions available until the end of your current maintenance term.

We encourage you to upgrade your Windows operating system version if needed, and take advantage of upgrading to the DX NetOps 24.3.x or later release, which supports newer Windows versions. 

Upgrading DX NetOps

The Upgrade DX NetOps section in the documentation includes the following high-level categories, each containing capability-specific upgrade information:

• Prepare for the Upgrade - Describes the required pre-upgrade tasks.
• Upgrade DX NetOps - Sequentially explains the upgrade process to prevent global synchronization issues. Before upgrading each DX NetOps component, review the installation and system requirements for each component listed on the Upgrade DX NetOps topic.
• Verify the Upgrade - Describes the required post-upgrade verification tasks to ensure that the upgraded functionality and customizations work as expected.

Upgrade-Related Support Offerings

The following upgrade-related Support offerings are included in your support maintenance plan:

• Pre-Event Review - Once you are registered for the DX NetOps Designated Weekend Upgrade Program, subject matter experts (SMEs) from each DX NetOps component will review your written upgrade plans in detail to help ensure a smooth and successful experience. If you do not have a written upgrade plan, the DX NetOps Support and Development team can provide you with a runbook and share best practices, and then review your plan once it is complete.

For more information about how to set up a Pre-Event Review with a SME, review the "How to Request a Hot Site and Pre-Upgrade Review for my product deployment/product upgrade?" Knowledge Base article.

• DX NetOps Designated Weekend Upgrade Program - The next DX NetOps Designated Weekend Upgrade Program is October 5th & 6th, 2024. During these days, the DX NetOps Support and Development team is staffed during specific hours. Once you are registered for the program, the team provides a thorough Pre-Event Review, and you can open any upgrade-related Support cases during the times on those weekends.

For more information, see the DX NetOps Designated Weekend Upgrade Program site.

• Support Hot Site - Provides the DX NetOps Support team advance notice of your event. This alerts the DX NetOps Support and Development team to be on the lookout for any potential severity-upgrade-related issues during this window. The team also houses your written upgrade plan in the hot site so that they have visibility and access into your upgrade, should you open a severity-upgrade-related Support case.

Contact your account representative, or have the DX NetOps Support team set up a Support Hot Site for your next upgrade event by opening a Support case at https://support.broadcom.com.

Download DX NetOps

You can download DX NetOps 24.3 from the My Downloads page on the Broadcom Support Portal.

If you have any questions or require assistance, open a Support case at https://support.broadcom.com, or contact Support by calling +1-800-225-5224 in the US (refer to the Contact Support page for the local number in your country).

Additional Resources

Should you need any assistance in understanding new features, or implementing this latest release, our implementation services partners can help. Please contact your local account representative for more information about how they can help.

Visit the DX NetOps and AppNeta solution pages to download and view all the assets.

To connect, learn, and share with other customers, join and participate in our DX NetOps Community.

For a list of free NetOps Education courses, please visit Broadcom Software Academy. We update courses based on functional changes as well as high demand. Courses created from previous releases typically apply to the current release.

Please review our End-of-Service and End-of-Life Policy within the Broadcom Maintenance Policy Handbook, and review the DX NetOps Product Details and AppNeta Product Details pages on the Broadcom Support Portal.

Your success is very important to us, and we look forward to continuing our partnership with you.

Thank you again for your business.

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