To:         Symantec IGA Customers

From:     The Symantec IGA Product Team

Subject:  Extension of End of Service Announcement for Symantec IGA 14.3 (including all service packs)

Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with our Broadcom Support Policy and Terms (https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/release-announcements/CA-Support-Policies/6933), please consider this letter your written notification that we are extending support for Symantec IGA 14.3 (including all service packs) through October 31st, 2023 to allow our customers more time to plan for an upgrade.  During this extended support period, any fixes made to the product will be provided at Broadcom's sole discretion.

At this time, we encourage you to plan for the migration to Symantec IGA 14.4 so you can take full advantage of the latest new features and enhancements this release has to offer.  For additional information on Symantec IGA 14.4, please visit the Symantec IGA Access Manager pages at Broadcom Support Online (https://support.broadom.com/).

As Broadcom would like to help make your upgrade to Symantec IGA 14.4 as straightforward and successful as possible, we are offering the following: 

• Documentation to help prepare you for your upgrade to Symantec IGA 14.4 can be viewed at Broadcom Support Online (https://support.broadcom.com/).
• Broadcom Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit https://www.broadcom.com/support/ca/services-support/ca-services.
• Qualified local Broadcom Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local Broadcom Channel Partner Group office, (http:/www.ca.com/partners.aspx).
• Broadcom is committed to providing superior support to our customers using our technology solutions.  Broadcom Extended Support, one of the Broadcom support offerings, is designed to extend support for Broadcom software product versions or releases that have reached their End of Service Date.  Please visit our website, Broadcom Support Online (https://support.broadcom.com/), for more information.

If you have any questions regarding the support schedule, please contact Symantec IGA Broadcom Support at Broadcom Support Online (https://support.broadcom.com/), your local Broadcom Account Manager, Customer Success Manager or Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301.  You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.